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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I love looking thru the website, very easy to navigate! Lots of really great items and the fabrics are soft and beautiful. My mother shopped Lilicloth and I'm still wearing clothes she purchased years ago. I would have to say, guessing size according to the guides is difficult. I ordered a dress based on my bust size but it was too small in the bust and about 2" too long. I need to return that dress or exchange.
I love looking thru the website, very easy to navigate!
So far so good! I hope the quality of clothes and the shipping time is just as good.
Ordering was very easy and I received my order in 2 weeks, but was disappointed with the quality of some of the pieces. I probably won't order from this company again.
So far so good! I hope the quality of clothes and the shipping time is just as good.
Most.of the garments were nothing like the photos. One was absolutely a different top, different material and just ugly.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
I like the product. My complaint is regarding your photos. It would be nice to see side and read views. Most are just a close-up of garment.
The clothes here are very good, as in the photos on the website! The value for money is sensational, highly recommended.
I really like this online boutique, I buy a dress and the fabric is very beautiful, it is like in the photo on the page. It is definitely worth the money.
It was very easy to order and the item fits as said on the website
Disappointed with quality of products. Look better online
I purchased three blouses from your company. Two of them I'm quite pleased with, although 1
T shirt I received had no hems on the sleeves and no hem on the bottom... just raw fabric.
It's a darn good thing that I sew a lot and could do all the hemming myself. I'm very displeased that you would allow an unfinished shirt to be shipped off to the customer.
Sorry that you are not satisfied with the item(s).
Could you pls send us some photos for the received item to check the unfinished part?
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
Great selection of super cute tops! They were very nice and helped me choose by offering me several blouses via email that would be great for work or a casual night out :) I will definitely return to this website!
The discounting was quite confusing, but I appreciated it.
I appreciate the extraordinary and wonderful clothes they have for women of great stature at reasonable costs. This was the first time I bought clothes on the web and I was totally satisfied!
Thank you for being so understanding with my online shopping habits and for sending my packages on time promised, that gives a lot of confidence to buy online with you! Thank you girls for my new favorite dress!
I fell in love with this website from the moment I visited it on the internet... I bought the Cozy Vintage sandals... Spectacular! The size was right for my foot, they are soft and very beautiful. I would like the shipment to arrive in one day hahaha but hey, it's worth waiting a bit:=)
5 Star Service The customer service team at this online boutique is very helpful! I always send emails with questions about my orders or new releases and they are always friendly and helpful. I highly recommend it to anyone in need of a new dress!
Amazing clothes and really good clothes. I bought the clothes online here and it is exactly like the photos I saw. The quality is really high and the delivery was very fast.
Customer service really helped me with my return and purchase of a new size. Excellent clothing website! Thank you so much!
Great dresses and excellent customer service. I bought a couple of dresses online, which came with free shipping and arrived within 2 weeks. The dresses were excellently priced and of excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you team! Very impressed and soon I will buy here again x
Wasn't happy with the shirts I ordered,
They told me I couldn't return them to original sender in California but had to send to China.So I did, it cost me $27(half the price of shirts).
5 months later it was returned to me from China as it never made it through customs.
Contacted them and they offered me 35% of original price or I could send back to China.
What a joke of a company
Sorry that you are not satisfied with the item(s).
Could you pls send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].
Shipping for 1 t-shirt was $10.00!
Now they say I must type 50 characters. To even qualify for a review.
Add that to reasons for negative review.
Thank you for your feedback.
Shipping fees are calculated based on package weight and destination. We offer free Postal Shipping for orders over US $109.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to improve the quality of our products.
If you run into any issues, please do not hesitate to contact us at [email protected].