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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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New Jersey
1 review
2 helpful votes
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Difficult to size
August 4, 2021
Updated review

I love looking thru the website, very easy to navigate! Lots of really great items and the fabrics are soft and beautiful. My mother shopped Lilicloth and I'm still wearing clothes she purchased years ago. I would have to say, guessing size according to the guides is difficult. I ordered a dress based on my bust size but it was too small in the bust and about 2" too long. I need to return that dress or exchange.

Date of experience: August 4, 2021

I love looking thru the website, very easy to navigate!
July 5, 2021
Previous review

I love looking thru the website, very easy to navigate!

Date of experience: July 4, 2021
Texas
2 reviews
0 helpful votes
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Easy ordering, quality not so great.
September 3, 2021
Updated review

So far so good! I hope the quality of clothes and the shipping time is just as good.
Ordering was very easy and I received my order in 2 weeks, but was disappointed with the quality of some of the pieces. I probably won't order from this company again.

Date of experience: August 3, 2021
Miss W. — Lilicloth Rep
over a year old

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to improve the quality of our products.

If you run into any issues, please do not hesitate to contact us at [email protected].


So far so good!
July 4, 2021
Previous review

So far so good! I hope the quality of clothes and the shipping time is just as good.

Date of experience: July 4, 2021
California
1 review
0 helpful votes
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Use caution
September 2, 2021
Updated review

Most.of the garments were nothing like the photos. One was absolutely a different top, different material and just ugly.

Date of experience: August 3, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


I like the product
June 7, 2021
Previous review

I like the product. My complaint is regarding your photos. It would be nice to see side and read views. Most are just a close-up of garment.

Date of experience: June 7, 2021
North Carolina
2 reviews
0 helpful votes
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Great
August 3, 2021
Updated review

Love the shirts, perfect size, always right, love the saying.

Date of experience: August 3, 2021

Love the shirts
December 30, 2020
Previous review

Love the shirts

Date of experience: November 30, 2020
GB
1 review
0 helpful votes
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The clothes here are very good, as in the photos on the website! The value for money is sensational, highly recommended.

Date of experience: August 3, 2021
GB
1 review
0 helpful votes
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I really like this online boutique, I buy a dress and the fabric is very beautiful, it is like in the photo on the page. It is definitely worth the money.

Date of experience: August 2, 2021
Minnesota
1 review
0 helpful votes
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Received order very pleased
August 2, 2021
Updated review

It was very easy to order and the item fits as said on the website

Date of experience: August 2, 2021

Pretty darn easy
July 3, 2021
Previous review

Pretty darn easy

Date of experience: July 2, 2021
New Jersey
1 review
0 helpful votes
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Not good quality
August 2, 2021
Updated review

Disappointed with quality of products. Look better online

Date of experience: August 1, 2021

It was fun and easy
July 2, 2021
Previous review

It was fun and easy

Date of experience: July 2, 2021
California
1 review
0 helpful votes
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Incomplete
August 31, 2021
Updated review

I purchased three blouses from your company. Two of them I'm quite pleased with, although 1
T shirt I received had no hems on the sleeves and no hem on the bottom... just raw fabric.
It's a darn good thing that I sew a lot and could do all the hemming myself. I'm very displeased that you would allow an unfinished shirt to be shipped off to the customer.

Date of experience: August 1, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you pls send us some photos for the received item to check the unfinished part?

We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected].


Easy enough
August 1, 2021
Previous review

Easy enough

Date of experience: July 2, 2021
Washington
1 review
6 helpful votes
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Great selection of super cute tops! They were very nice and helped me choose by offering me several blouses via email that would be great for work or a casual night out :) I will definitely return to this website!

Date of experience: August 1, 2021
Georgia
1 review
0 helpful votes
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Go ahead and try it!
July 31, 2021
Updated review

The discounting was quite confusing, but I appreciated it.

Date of experience: July 31, 2021

The discounting was confusing
January 7, 2021
Previous review

The discounting was confusing.

Date of experience: January 6, 2021
West Virginia
1 review
0 helpful votes
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I appreciate the extraordinary and wonderful clothes they have for women of great stature at reasonable costs. This was the first time I bought clothes on the web and I was totally satisfied!

Date of experience: July 31, 2021
GB
1 review
0 helpful votes
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Thank you for being so understanding with my online shopping habits and for sending my packages on time promised, that gives a lot of confidence to buy online with you! Thank you girls for my new favorite dress!

Date of experience: July 30, 2021
Washington
1 review
0 helpful votes
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I fell in love with this website from the moment I visited it on the internet... I bought the Cozy Vintage sandals... Spectacular! The size was right for my foot, they are soft and very beautiful. I would like the shipment to arrive in one day hahaha but hey, it's worth waiting a bit:=)

Date of experience: July 30, 2021
GB
1 review
0 helpful votes
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5 Star Service The customer service team at this online boutique is very helpful! I always send emails with questions about my orders or new releases and they are always friendly and helpful. I highly recommend it to anyone in need of a new dress!

Date of experience: July 29, 2021
District of Columbia
1 review
0 helpful votes
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Amazing clothes and really good clothes. I bought the clothes online here and it is exactly like the photos I saw. The quality is really high and the delivery was very fast.

Date of experience: July 29, 2021
Canada
1 review
0 helpful votes
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Customer service really helped me with my return and purchase of a new size. Excellent clothing website! Thank you so much!

Date of experience: July 28, 2021
Texas
1 review
2 helpful votes
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Great dresses and excellent customer service. I bought a couple of dresses online, which came with free shipping and arrived within 2 weeks. The dresses were excellently priced and of excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you team! Very impressed and soon I will buy here again x

Date of experience: July 28, 2021
Florida
1 review
0 helpful votes
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Shocking company
August 25, 2021

Wasn't happy with the shirts I ordered,
They told me I couldn't return them to original sender in California but had to send to China.So I did, it cost me $27(half the price of shirts).
5 months later it was returned to me from China as it never made it through customs.
Contacted them and they offered me 35% of original price or I could send back to China.
What a joke of a company

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 26, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you pls send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].

Arizona
1 review
0 helpful votes
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Super high shipping!
August 25, 2021

Shipping for 1 t-shirt was $10.00!
Now they say I must type 50 characters. To even qualify for a review.
Add that to reasons for negative review.

Date of experience: July 26, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback.

Shipping fees are calculated based on package weight and destination. We offer free Postal Shipping for orders over US $109.

We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected].