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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Lots of options to choose from. Lots of product information. Easy to navigate at checkout. Thank you.
Lots of options to choose from. Lots of product information. Easy to navigate at checkout. Thank you.
They can not track what is purchased, what is paid for, REFUSE to refund for items double ordered due to their inability to run a business then they LIE about it. WORST COMPANY EVER. You have been warned.
This is my first purchase with you site... I will know more when my order arrives
Thank you for your feedback and sorry for the inconvenience.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
If you run into any issues, please do not hesitate to contact us at [email protected].
This is my first purchase with you site... I will know more when my order arrives
I have always been a customer of this online boutique. My last order came at the right time, they went out of their way to get my size, which is why I am thankful and bought again today. It is still very early to receive my new dress, so I will give you an updated review of this latest order once it arrives.
Their sizes run small. Make sure you really, really want the product because if you want to send it back it is very costly. Most likely will cost more than what you paid to purchase the item! The shirts looked better than they actually were. One was made of Flimsy material.
Just hope the items are tru to measurements listed. I am petite, and the dress length is perfect according to chart.
Received the dresses. They were 2-3 inches longer than the 34 3/4 inches in material. Had the have them shortened. The red dress looked like a muted mulberry/red in the picture, it was not muted.
Inspire of this I really like the dress.
The purple Rose T shirt looked just like the picture. REALLY like it.
Wish you made the cloths in extra small... That would be awesome
Just hope the items are tru to measurements listed. I am petite, and the dress length is perfect according to chart.
I love the color options that are available and the quality of the material is great. It is soft cotton and not that thick hot material. It is very comfortable for summer wear. I can't wait to purchase additional items.
Very easy to navigate your website and prices are reasonable!
Very easy to navigate your website and prices are reasonable!
This online boutique gives you a shot for your money! The clothes are so good, at a very decent price. They are put on sale very generously and the delivery is super fast.
Everything is beautiful online. Construction OK. Colors way off, I mean way off. Sizes not uniform... 3X fits like a 1X and 2X could be a 4 or 5X. Everything is from China and you pay for returns. There was 1 item that was acceptable. Need to return 8 items or can keep, donate and receive 15% refund. NEVER, NEVER, NEVER AGAIN WILL I ORDER FROM THE ORIENT.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected].
It was very easy to navigate through your website.
It was very easy to navigate through your website
Too many confusing directions are not helpful. And, the sizes differ depending on the style-would be very helpful to state that at the beginning. "Be Sure to check size guide for each item, as they differ depending on the style."
Thank you for your feedback and sorry for the inconvenience.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
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We commit to providing a better shopping experience to consumers.
Too many confusing directions are not helpful. And, the sizes differ depending on the style-not helpful either.
Recipient indicated that the product - tee shirt - was very flimsy - not what I expected particularly for a gift!
Easy to use website - HOWEVER - no option to supply card holder address vs. shipping address - hopefully order will go thru!
I had been looking for a long sleeve patriotic shirt for what seems like forever! This one is perfect and fits me just like I had envisioned. While on the site, I bought another short sleeve shirt as well. I will be back to buy more.
Found just what I was looking for---A long sleeve patriotic shirt!
Yesterday I received the package with my shirts that I ordered here 10 days ago, the colors and the fabric are beautiful, and the sizes are real, I liked it a lot. Thank you
Pretty standard, easy to use site. The shirt I ordered wasn't hemmed and the material wasn't anything I'd buy if I saw & touched it in a store, but the print was funny and cute.
It has been like pulling eye teeth with this unsteady site and I ordered in spite of it. You have a chat but need an order number- well if you can't get an order through how in the hell do you get a number.
It has been like pulling eye teeth with this unsteady site and I ordered in spite of it. You have a chat but need an order number- well if you can't get an order through how in the hell do you get a number.
This is one of my favorite online clothing stores, I always buy my blouses here, it's cheap! And good quality, I can also always find great deals!
I have tried a large number of shopping websites, however this one was exceptional among other encounters I have had. Many clothes, High quality and many styles, Also, the lowest costs. Really suggested, I have requested some tops for myself and my sister. Thank you very much.
So far so good. Delivering earlier would be nice. Unfortunately that didn't happen and, as a result, I had to re-ship the goods directly to the friend as opposed to giving it to them directly.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thank you for your feedback.
As we checked, we only find one order under your current email address, and we charged you once.
We would like to suggest you contact your bank to check the payment.
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.