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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Canada
1 review
0 helpful votes
Follow Rebecca O.
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Lots of options to choose from. Lots of product information. Easy to navigate at checkout. Thank you.

Date of experience: August 7, 2021

Lots of options to choose from. Lots of product information. E...
July 8, 2021
Previous review

Lots of options to choose from. Lots of product information. Easy to navigate at checkout. Thank you.

Date of experience: July 8, 2021
Florida
1 review
0 helpful votes
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UNABLE TO RUN A BUSINESS
September 6, 2021

They can not track what is purchased, what is paid for, REFUSE to refund for items double ordered due to their inability to run a business then they LIE about it. WORST COMPANY EVER. You have been warned.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 7, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback.

As we checked, we only find one order under your current email address, and we charged you once.

We would like to suggest you contact your bank to check the payment.

We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Utah
2 reviews
0 helpful votes
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This is my first purchase with you site... I will know more when my order arrives

Date of experience: August 7, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

If you run into any issues, please do not hesitate to contact us at [email protected].


This is my first purchase with you site...
July 8, 2021
Previous review

This is my first purchase with you site... I will know more when my order arrives

Date of experience: July 8, 2021
Wisconsin
1 review
0 helpful votes
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I have always been a customer of this online boutique. My last order came at the right time, they went out of their way to get my size, which is why I am thankful and bought again today. It is still very early to receive my new dress, so I will give you an updated review of this latest order once it arrives.

Date of experience: August 7, 2021
Indiana
1 review
0 helpful votes
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Not good
August 7, 2021

Their sizes run small. Make sure you really, really want the product because if you want to send it back it is very costly. Most likely will cost more than what you paid to purchase the item! The shirts looked better than they actually were. One was made of Flimsy material.

Date of experience: August 6, 2021
Arizona
2 reviews
0 helpful votes
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Fit and colors
August 6, 2021
Updated review

Just hope the items are tru to measurements listed. I am petite, and the dress length is perfect according to chart.
Received the dresses. They were 2-3 inches longer than the 34 3/4 inches in material. Had the have them shortened. The red dress looked like a muted mulberry/red in the picture, it was not muted.
Inspire of this I really like the dress.
The purple Rose T shirt looked just like the picture. REALLY like it.
Wish you made the cloths in extra small... That would be awesome

Date of experience: August 6, 2021

Just hope the items are tru to measurements listed
July 7, 2021
Previous review

Just hope the items are tru to measurements listed. I am petite, and the dress length is perfect according to chart.

Date of experience: July 6, 2021
California
1 review
0 helpful votes
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Excellent Product
August 6, 2021
Updated review

I love the color options that are available and the quality of the material is great. It is soft cotton and not that thick hot material. It is very comfortable for summer wear. I can't wait to purchase additional items.

Date of experience: August 6, 2021

Great website, very user friendly!
July 7, 2021
Previous review

Great website, very user friendly!

Date of experience: July 7, 2021
Hawaii
1 review
0 helpful votes
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... it took a while but very nice product!
August 6, 2021
Updated review

Very easy to navigate your website and prices are reasonable!

Date of experience: August 6, 2021

Very easy to navigate your website and prices are reasonable...
July 7, 2021
Previous review

Very easy to navigate your website and prices are reasonable!

Date of experience: July 6, 2021
Missouri
1 review
0 helpful votes
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This online boutique gives you a shot for your money! The clothes are so good, at a very decent price. They are put on sale very generously and the delivery is super fast.

Date of experience: August 6, 2021
Missouri
1 review
0 helpful votes
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DON'T BUY
September 5, 2021
Updated review

Everything is beautiful online. Construction OK. Colors way off, I mean way off. Sizes not uniform... 3X fits like a 1X and 2X could be a 4 or 5X. Everything is from China and you pay for returns. There was 1 item that was acceptable. Need to return 8 items or can keep, donate and receive 15% refund. NEVER, NEVER, NEVER AGAIN WILL I ORDER FROM THE ORIENT.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 6, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

If you run into any issues, please do not hesitate to contact us at [email protected].


So fas so good
July 6, 2021
Previous review

So fas so good.

Date of experience: July 6, 2021
Illinois
1 review
0 helpful votes
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Birthday Gift
August 5, 2021
Updated review

It was very easy to navigate through your website.

Date of experience: August 5, 2021

It was very easy to navigate through your website
July 3, 2021
Previous review

It was very easy to navigate through your website

Date of experience: July 3, 2021
Kentucky
3 reviews
0 helpful votes
Follow Shirley B.
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Too many confusing directions are not helpful. And, the sizes differ depending on the style-would be very helpful to state that at the beginning. "Be Sure to check size guide for each item, as they differ depending on the style."

Date of experience: August 5, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
​
We commit to providing a better shopping experience to consumers.


Too many confusing directions are not helpful
August 5, 2021
Previous review

Too many confusing directions are not helpful. And, the sizes differ depending on the style-not helpful either.

Date of experience: July 6, 2021
Rhode Island
2 reviews
0 helpful votes
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Inferior Product
August 5, 2021
Updated review

Recipient indicated that the product - tee shirt - was very flimsy - not what I expected particularly for a gift!

Date of experience: August 5, 2021

Easy to use website
July 6, 2021
Previous review

Easy to use website - HOWEVER - no option to supply card holder address vs. shipping address - hopefully order will go thru!

Date of experience: July 6, 2021
California
2 reviews
0 helpful votes
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Found the perfect shirt!
August 5, 2021
Updated review

I had been looking for a long sleeve patriotic shirt for what seems like forever! This one is perfect and fits me just like I had envisioned. While on the site, I bought another short sleeve shirt as well. I will be back to buy more.

Date of experience: August 5, 2021

Found just what I was looking for---A long sleeve patriotic...
July 6, 2021
Previous review

Found just what I was looking for---A long sleeve patriotic shirt!

Date of experience: July 5, 2021
Wisconsin
1 review
0 helpful votes
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Yesterday I received the package with my shirts that I ordered here 10 days ago, the colors and the fabric are beautiful, and the sizes are real, I liked it a lot. Thank you

Date of experience: August 5, 2021
Florida
1 review
0 helpful votes
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Good shopping experience. Mediocre product.
August 5, 2021
Updated review

Pretty standard, easy to use site. The shirt I ordered wasn't hemmed and the material wasn't anything I'd buy if I saw & touched it in a store, but the print was funny and cute.

Date of experience: August 4, 2021

Pretty standard, easy to use site
July 5, 2021
Previous review

Pretty standard, easy to use site.

Date of experience: July 5, 2021
Virginia
1 review
0 helpful votes
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Review of shipment
August 4, 2021
Updated review

It has been like pulling eye teeth with this unsteady site and I ordered in spite of it. You have a chat but need an order number- well if you can't get an order through how in the hell do you get a number.

Date of experience: August 4, 2021

It has been like pulling eye teeth with this unsteady...
July 5, 2021
Previous review

It has been like pulling eye teeth with this unsteady site and I ordered in spite of it. You have a chat but need an order number- well if you can't get an order through how in the hell do you get a number.

Date of experience: July 5, 2021
West Virginia
1 review
0 helpful votes
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This is one of my favorite online clothing stores, I always buy my blouses here, it's cheap! And good quality, I can also always find great deals!

Date of experience: August 4, 2021
Missouri
1 review
0 helpful votes
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I have tried a large number of shopping websites, however this one was exceptional among other encounters I have had. Many clothes, High quality and many styles, Also, the lowest costs. Really suggested, I have requested some tops for myself and my sister. Thank you very much.

Date of experience: August 4, 2021
New York
1 review
0 helpful votes
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Post-Delivery Review
August 4, 2021
Updated review

So far so good. Delivering earlier would be nice. Unfortunately that didn't happen and, as a result, I had to re-ship the goods directly to the friend as opposed to giving it to them directly.

Date of experience: August 4, 2021

So far so good
July 5, 2021
Previous review

So far so good. Delivering earlier would be nice.

Date of experience: July 5, 2021