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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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New York
1 review
0 helpful votes
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Good value
August 14, 2021
Updated review

Took awhile to receive, but 3/4 items were great! Unfortunately, although they were all the same size, one of them was either mislabeled, or ran very small! Luckily, my neighbor loved that one, and it fit her perfectly!

Date of experience: August 14, 2021

So far so good!
July 15, 2021
Previous review

So far so good!

Date of experience: July 15, 2021
Illinois
1 review
0 helpful votes
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I think it is an online store with reasonable prices and nice clothes for any style, as well as very efficient and friendly customer service.

Date of experience: August 14, 2021
Pennsylvania
1 review
0 helpful votes
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Great
August 14, 2021
Updated review

Saw item weeks ago then lost site want for reunion

Date of experience: August 14, 2021

Saw item weeks ago then lost site want for reunion
July 15, 2021
Previous review

Saw item weeks ago then lost site want for reunion

Date of experience: July 15, 2021
Wisconsin
1 review
0 helpful votes
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Poor customer service
August 14, 2021
Updated review

This is my first order with your company. I hope everything is as pretty in person as it is online. I also hope I get it on time for my vacation.

Date of experience: August 13, 2021

This is my first order with your company
July 15, 2021
Previous review

This is my first order with your company. I hope everything is as pretty in person as it is online. I also hope I get it on time for my vacation.

Date of experience: July 14, 2021
Australia
1 review
0 helpful votes
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Very happy with purchases
August 14, 2021
Updated review

Have now bought 2 tops from Lilicloth and have taken advice from other shoppers to buy one size up. Thrilled with quality and true to picture. Very happy!

Date of experience: August 13, 2021

Like the offer of discounts as it reduces overall $$$...
August 14, 2021
Previous review

Like the offer of discounts as it reduces overall $$$ amount.

Date of experience: July 14, 2021
Canada
1 review
0 helpful votes
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Cute summer dress
August 14, 2021
Updated review

Better filters would be nice - to narrow down selection. Fabric is poly/cotton blend - 100% cotton would have been better. Colour of fabric is different from image on website. Dress really needs a belt, to hide the seam around the waist. Sizing is very small - I am normally a ladies medium, ordered a large and it fit. A medium would have been too small.

Date of experience: August 13, 2021

Better filters would be nice
July 14, 2021
Previous review

Better filters would be nice - to narrow down selection.

Date of experience: July 13, 2021
California
1 review
0 helpful votes
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Cute saying T-shirts
August 13, 2021

The products are pictured nicely I hope the quality and sizing is as nice
The men's medium shirt was way too small more like a child's large.
A lot of the printing on shirts was missing
I was very disappointed with the quality!

Date of experience: August 13, 2021
Illinois
2 reviews
0 helpful votes
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Poor Quallity
August 13, 2021
Updated review

The order took too long for just 2 t-shirts. They must of made them as the order was placed. The sewing quality was very poor. The sleeves were not finishes and the hem was not sewn either. The letters were iron ons.

Date of experience: August 13, 2021

I love the t-shirt sayings
July 14, 2021
Previous review

I love the t-shirt sayings

Date of experience: July 14, 2021
Texas
1 review
0 helpful votes
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I think this website is a great place to order clothes. I am never disappointed. The prices are great and the quality is fabulous!

Date of experience: August 13, 2021
Massachusetts
2 reviews
0 helpful votes
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Great chat customer service!
Hope the tshirts and sweatshirt are soft!
Hope the sizes fit!

Date of experience: August 12, 2021

Great chat customer service!
July 13, 2021
Previous review

Great chat customer service!
Hope the tshirts and sweatshirt are soft!
Hope the sizes fit!

Date of experience: July 13, 2021
New York
2 reviews
0 helpful votes
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Take a chance you'll be pleased
August 13, 2021
Updated review

Awesome and I've been pleased with items in the past

Date of experience: August 12, 2021

Awesome and I've been pleased with items in the past
July 14, 2021
Previous review

Awesome and I've been pleased with items in the past

Date of experience: July 13, 2021
Virginia
2 reviews
0 helpful votes
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All was good.
August 12, 2021
Updated review

The shipping took a little longer than expected but the product was great!

Date of experience: August 12, 2021

Seemless operation
July 13, 2021
Previous review

Seemless operation.

Date of experience: July 13, 2021
Texas
1 review
0 helpful votes
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Beware of shirt sizes!
September 11, 2021

I probably have at least 30-40 shirts from Lilicloth so I do like their shirts. But I wear XL in shirt size and when I receive my shirts the XL fit fine. I have noticed on around 4 of my shirts the XL fit tight, so I looked for the tag and noticed that on all my shirts that fit tight the size tag had been cut off which means that I probably received a Large or even medium, I did not return them because I had already send them to the cleaners and had worn them. Beware CHECK THE SHIRT SIZE before you wear them as I would suspect they are sending out wrong sizes due to inventory shortage as I have had many shirts not send because they are out of stock... a way for them to get rid of their inventory.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].

Utah
3 reviews
0 helpful votes
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So - so
August 12, 2021
Updated review

The sizes aren't consistent - I ordered the same size for all 5 shirts - but they really vary from almost too big to too small.

Date of experience: August 12, 2021

Quick and easy
July 12, 2021
Previous review

Quick and easy

Date of experience: July 12, 2021
Missouri
3 reviews
0 helpful votes
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Enjoyable experience
August 12, 2021
Updated review

I enjoy shopping because they have clothing at a reasonable price. I like all the cute t shirts and the different views they express.

Date of experience: August 12, 2021

Fun place to shop
July 13, 2021
Previous review

Fun place to shop

Date of experience: July 13, 2021
GB
1 review
0 helpful votes
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I LOVE this online clothing store. It is one of the few places where I can find my clothing size in age appropriate but very modern styles.

Date of experience: August 12, 2021
Florida
3 reviews
6 helpful votes
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Please Take note of the offensive product sold by LILICLOTH:
Shirt with the message: CHOKE ME LIKE BUNDY, EAT ME LIKE DAHMER
Must be removed from their stock, please help me pressure this company! This is HORRIBLY insensitive to all humans especially the family of those victims!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 12, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We have forward your sincere feedback to relevant departments.

Please accept our apologies from the inconvenience this has caused.

If you run into any issues, please do not hesitate to contact us at [email protected].

Massachusetts
1 review
0 helpful votes
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Disappointed
August 12, 2021
Updated review

What I hoped were Easy & beautiful dresses ended up being a lesser quality dresses. The fabrics were very thin and just not what I needed. Also, they took too long to arrive… Looked amazing on line.

Date of experience: August 12, 2021

Easy & beautiful dresses
July 13, 2021
Previous review

Easy & beautiful dresses

Date of experience: July 12, 2021
Florida
1 review
0 helpful votes
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Long Wait
August 12, 2021
Updated review

I almost gave up on my package until I received your e-mail. The item was delivered yesterday!
I like the shirt and am finally satisfied!

Date of experience: August 12, 2021

So far so good!
July 8, 2021
Previous review

So far so good!

Date of experience: July 8, 2021
Texas
1 review
0 helpful votes
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Buying blind!
August 12, 2021
Updated review

It took over a month to get 5 shirts. They came in 3 shipments. The men's large were undersized. The women's med was bigger than the men's large. I will not return the shirt because I got tired of waiting for them to get here. Motivation for me to loose weight.

Date of experience: August 11, 2021

GOOD EXPERIENCE
July 12, 2021
Previous review

GOOD EXPERIENCE

Date of experience: July 12, 2021