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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Took awhile to receive, but 3/4 items were great! Unfortunately, although they were all the same size, one of them was either mislabeled, or ran very small! Luckily, my neighbor loved that one, and it fit her perfectly!
I think it is an online store with reasonable prices and nice clothes for any style, as well as very efficient and friendly customer service.
Saw item weeks ago then lost site want for reunion
Saw item weeks ago then lost site want for reunion
This is my first order with your company. I hope everything is as pretty in person as it is online. I also hope I get it on time for my vacation.
This is my first order with your company. I hope everything is as pretty in person as it is online. I also hope I get it on time for my vacation.
Have now bought 2 tops from Lilicloth and have taken advice from other shoppers to buy one size up. Thrilled with quality and true to picture. Very happy!
Like the offer of discounts as it reduces overall $$$ amount.
Better filters would be nice - to narrow down selection. Fabric is poly/cotton blend - 100% cotton would have been better. Colour of fabric is different from image on website. Dress really needs a belt, to hide the seam around the waist. Sizing is very small - I am normally a ladies medium, ordered a large and it fit. A medium would have been too small.
Better filters would be nice - to narrow down selection.
The products are pictured nicely I hope the quality and sizing is as nice
The men's medium shirt was way too small more like a child's large.
A lot of the printing on shirts was missing
I was very disappointed with the quality!
The order took too long for just 2 t-shirts. They must of made them as the order was placed. The sewing quality was very poor. The sleeves were not finishes and the hem was not sewn either. The letters were iron ons.
I think this website is a great place to order clothes. I am never disappointed. The prices are great and the quality is fabulous!
Great chat customer service!
Hope the tshirts and sweatshirt are soft!
Hope the sizes fit!
Great chat customer service!
Hope the tshirts and sweatshirt are soft!
Hope the sizes fit!
Awesome and I've been pleased with items in the past
Awesome and I've been pleased with items in the past
The shipping took a little longer than expected but the product was great!
I probably have at least 30-40 shirts from Lilicloth so I do like their shirts. But I wear XL in shirt size and when I receive my shirts the XL fit fine. I have noticed on around 4 of my shirts the XL fit tight, so I looked for the tag and noticed that on all my shirts that fit tight the size tag had been cut off which means that I probably received a Large or even medium, I did not return them because I had already send them to the cleaners and had worn them. Beware CHECK THE SHIRT SIZE before you wear them as I would suspect they are sending out wrong sizes due to inventory shortage as I have had many shirts not send because they are out of stock... a way for them to get rid of their inventory.
The sizes aren't consistent - I ordered the same size for all 5 shirts - but they really vary from almost too big to too small.
I enjoy shopping because they have clothing at a reasonable price. I like all the cute t shirts and the different views they express.
I LOVE this online clothing store. It is one of the few places where I can find my clothing size in age appropriate but very modern styles.
Please Take note of the offensive product sold by LILICLOTH:
Shirt with the message: CHOKE ME LIKE BUNDY, EAT ME LIKE DAHMER
Must be removed from their stock, please help me pressure this company! This is HORRIBLY insensitive to all humans especially the family of those victims!
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We have forward your sincere feedback to relevant departments.
Please accept our apologies from the inconvenience this has caused.
If you run into any issues, please do not hesitate to contact us at [email protected].
What I hoped were Easy & beautiful dresses ended up being a lesser quality dresses. The fabrics were very thin and just not what I needed. Also, they took too long to arrive… Looked amazing on line.
I almost gave up on my package until I received your e-mail. The item was delivered yesterday!
I like the shirt and am finally satisfied!
It took over a month to get 5 shirts. They came in 3 shipments. The men's large were undersized. The women's med was bigger than the men's large. I will not return the shirt because I got tired of waiting for them to get here. Motivation for me to loose weight.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry for the inconvenience!
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].