Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love all the designs for your shirts, and the variety of colors.
I love all the designs for your shirts, and the variety of colors.
Unlike other FB merchants, this one processed the order correctly and delivered the product in a reasonable time frame. Product was good.
Convoluted check out/payment process
When I first signed up you offered 50% off 1st purchase. When I entered code at checkout you declined it. Not nice. Then I find out they are made in China. Still not nice.
When I first signed up you offered 50% off 1st purchase. When I entered code at chkot you declined it. Not nice.
Fun site. Hard to limit spending! I like the individual item size charts. Makes picking the right size so easy.
Hab bis jetzt keine Probleme gehabt. Alles ok. Die Lieferung kommt einigermaßen zügig. Bekomme genau das was ich bestellt hab und auch erwartet hab. Die Beschreibungen auf der Seite entsprechen der Ware
Hab bis jetzt keine Probleme gehabt. Alles ok.
Site was easy to manage even for a computer illiterate senior like me
Site was easy to manage even for a computer illiterate senior like me
Everything good, no complaints. Nice clothes and shoes.
Really? You expect your customers to wait OVER A MONTH AND COUNTING to receive a SUMMER SHIRT? REALLY?
I have asked over and over for a refund! What have I received? A LOT OF GIBBERISH!
I ordered a couple SUMMER SHIRTS A MONTH AGO to be worn THIS SUMMER. Labor Day is just around the CORNER. I do NOT want these shirts for NEXT SUMMER! IN FACT I DO NOT WANT THE SHIRTS, I WANT MY MONEY!
Pua
It showed a 50% discount and then it did not show up on the check out.
T-shirt fabric ok dress fabric not a pleasant texture. Put it in the goodwill bag... not the way it was described. Finally learned how to order Chinese sizes.
Easy fast hope the fabrics are decent
Update after receiving order: Products are as expected; not super high quality, but not expensive either. Mostly synthetic imported tops; soft, lightweight, colorful & pretty, but not something to wear every day. The jewelry is costume jewelry quality and smaller than expected.
The products look lovely; I'm hoping they are not cheap & trashy. There are more I'll purchase if the quality of my first order is good.
I love my shirt but it fits tightly. I like my tops loose but a 2XL wasn't very large. After washing it, the trim on the neck and sleeve rolled up. Going to try drying it flat instead of on a hanger. People love it!
Shipping is overpriced and I don't think I will receive this in two weeks. Prove me wrong. From China?
I had problems with the shopping cart and it was taken care of immediately by email. Thanks, it's great to have access to such a wide range of clothing on the web!
Showed me a discount code for first time shopper then took it away?
Thank you for your feedback and sorry for the inconvenience.
Did you click on APPLY button to activate your coupon code?
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Showed me a discount code for first time shopper then took it away?
The items i chose were cute and inexpensive, but the dresses did not fit. I have always worn extra large but the dresses were very snug. I was not really crazy about material either. The ordering process was so easy.
Ordering was straight forward and the product was something we really wanted.
I had difficulty navigating the site.
Shipping costs neatly as much at the shirt. I haven't received the shirt yet. Maybe it will seem heavy enough to warrant the shipping cost.
Shipping costs neatly as much at the shirt.
I ordered a t for my husband, came pretty quick, my shirt took over a month(from China) I like it tho. Will be fun to wear!
The quality of your clothing is not the best. With that being said the fit is pretty close to what it should be.
You have some really nice clothing I wish the sizes were consistent.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry that you are not satisfied with the shipping time.
Could you please send us your order number to check for you?
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
If you run into any issues, please do not hesitate to contact us at [email protected].