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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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The biggest problem was shipping time which you have no control over in todays market place.
I will le you all know more when I receive my t shirts?
I didn't know how well I'd like something ordered without trying it on but I ended extremely satisfied. The fabrics are nice. The look as in the pictures and all fit, although they seemed a tiny bit small
Wish free shipping kicked in at 49 bucks! They were not shipped very quickly.
Smalls were huge and then you cannot ship back without paying 2x more than the items are worth. Customer service was great but myonly option was a partial refund - won't order again as the sizes just don't work for me. I am quite petite and the small seems like a large on me.
It was quick and easy with a nice selection, however, upon receipt of the tops I ordered; the sizes are much smaller than expected. I ordered 3X t-shirts and they are smallest than. Some I where ever day which are 2X. I ordered 3 shirts to send to my sisters and I'm afraid they will be too small for them
It was quick and easy with a nice selection
Love your clothes. The only problem is trying to figure out what I like best.
Love your clothes. The only problem is trying to figure out what I like best.
Cute shirts! Great selection! My friends really enjoyed their new shirts.
The website was easy to use and my selections, except one, arrived quickly. But the tee shirts are very thin material, some more poorly made than others. One shirt in particular had hems on the sleeves and bottom that started to roll up as I was wearing it and have stayed that way. Care labels say wash separately or dry clean. I wash my clothes at the laundromat. Who pays to dry clean tee shirts? This care was not shown on the website. With tee shirts a think machine wash is a reasonable expectation. I am wondering what these shirts will look like after washing at the laundromat. I wouldn't purchase clothes here again.
Did not find the website easy to navigate. Men's t-shirt very short in the body.
Did not find the website easy to navigate.
Always fast shipping and easy returns. Excellent client service. I found a dress that I liked and it was easy to buy it online.
I ordered 7 tee shirts at a cost of $100 USD. As I was unpacking them you could visual see they were all different sizes. Of the 7 I can wear 3 comfortably. I used the size chart on the web site to ensure a proper fit. I have messaged Lilicloth 3 times through their web site. All 3 messages have been ignored. I will NEVER deal with them again.
Cute, cute stuff. Waiting to see if it matches the measurements given.
Update: The colors are vibrant and I am very pleased. One shirt was a little short for me but fit my sister-in-law perfect and it looks amazing on her! One shirt was a little big but wearable and all blouses were beautiful and well made. Highly recommend!
Cute, cute stuff. Waiting to see if it matches the measurements given.
The shirts are shapeless not flattering at all...
The dress looks like a big balloon
The shorts were ok, the front looks like a man's shorts...
You don't get what you see on the photos...
At first it was confusing because the "add to cart" did not show... Otherwise no other problems. Thank you
I love your clothing. I can't wait to get it and probably order MORE!
Was excited about my order but very disappointed when they came. Dresses print was blurry and washed out, t-shirts length short and sizes varied for all items, even though I checked size measurements before ordering. Then found out returns have to go to China. Very disappointing!
The shirt fit well and looked cute.***************
Don't know why the site defaulted the address to Alabama instead of Nevada. Weird.
The items look very nice in the pictures. Prices were good. Sizes were all wrong
Quick and easy great variety lovely arrangement of colors
It was a bit difficult getting right size entered and I still think 1 of the T-Shirts maybe a woman's although I request 4 male shirts size large.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

