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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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It is amazing how many texts written in t-shirts coincide with my thoughts.
The quality of the fabric is horrible! Customer service was just as disappointing..
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
Very easy, hope the sizes and the quality is good!
It was so hard to choose! I found a shirt for my best friend, my other mom and my daughter, well and of course, myself!
Seems to be excellent. Too early to tell final result.
Seems to be excellent. Too early to tell final result.
Ordering was easy, delivery was timely. I received 2 sizes of 2 items; will check to see wasn't charged, and one of the tops hadn't had the bottom hem sewn. Other than that like the colours and unbelievably the shoes fit and are very comfortable!
Love your sayings/slogans on your shirts & sweatshirts. Hoping everything fits since I've never purchased from your site prior to this. Fabric was lighter/thinner material than I expected. And the letters were vinyl print. I assumed for the price that it would have been screen-printed.
Good job in the web design and technology. Fast pages, not too busy, a big win for you guys. The only thing that could make your site better is if the search function was programmed to return results that include keywords from t-shirt messages. I saw a design that I would have ordered but couldn't find my way back to it.
Good job in the web design and technology. Fast pages, not too busy, a big win for you guys. The only thing that could make your site better is if the search function was programmed to return results that include keywords from t-shirt messages. I saw a design that I would have ordered but couldn't find my way back to it.
Takes to long to receive items hard to track and return policy is bad
Sorry that you are not satisfied with the item(s).
To improve the product quality and service, may I know why you are not satisfied with the product?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
If you run into any issues, please do not hesitate to contact us at [email protected].
I have used this online boutique in the last few months of the pandemic and I have found it incredible. It was easy to find and quick to complete the ordering process.
Great clothes. Ordering was easy & no problems. Great job!
Lots of new items to shop from! Prices are very reasonable!
Lots of new items to shop from! Prices are very reasonable!
Good to find you, and pleased with the service and items ordered.
I have ordered a few times and love the shirts and options. Pricing is great too. I just wish there was a bulk shirt purchase discount for total amount not certain size and color only. That's rough as I don't need a lot in 1 size and color so I wish that was different otherwise all around Great experience thus far!
The sizes weren't consistent across shirts and the inches measurements weren't accurate. Shopping was a disappointment. The shirts all went to charity!:-(
Thank you for your feedback and sorry for the inconvenience.
Your order is on hold now, please get back to us asap if you want to change the size and the receiver information.
If you run into any issues, please do not hesitate to contact us at [email protected].
Sizing is WAY off, by 2 sizes at least, unless you get a T-shirt, then it's almost accurate. Communications for issues or questions is horrible. Tracking is difficult at best. Returns aren't even worth the effort because shipping pretty much eliminates whatever amount would be returned.
Browsing was fun; payment was easy. My mother absolutely loved her shirt (Warrior Queen/ Old Lady), and the other friends had a blast with theirs too.
Took FOREVER for the products to arrive; mus have been sent by camel-train. Then one of the "medium" shirts was so huge that three people could have fit inside and their arms would have to be an extra two-foot long, one shirt was so tight on my petite wife that it was unwearable, and one of the large shirts appeared to have a huge cowl neck. Only one out of four shirts was suitable for wear. It appears that the staff at Lilicloth sent people to randomly grab shirts off the shelves and then packaged them for shipment. Horrible, horrible, horrible.
Sorry that you are not satisfied with the item(s).
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. Thank you for your understanding.
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].
A lot of fun shopping all the cute styles! Unfortunately, three of the items were MUCH larger than anticipated, even though one of the t-shirts was labeled Small, which is the size I had ordered; the two mediums that were larger than the other two mediums, will be worn as nightshirts.
A lot of fun shopping all the cute styles!
Good updates on tracking... Arrived ahead of my expectations... Shirt seems to be of good quality and will make an excellent gift... (sister's birthday!)
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


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