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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Mexico
1 review
0 helpful votes
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Excelente
September 19, 2021

It is amazing how many texts written in t-shirts coincide with my thoughts.

Date of experience: August 20, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Canada
1 review
0 helpful votes
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Terrible
September 19, 2021
Updated review

The quality of the fabric is horrible! Customer service was just as disappointing..

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 20, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.


Very easy, hope the sizes and the quality is good!
July 21, 2021
Previous review

Very easy, hope the sizes and the quality is good!

Date of experience: July 21, 2021
Oregon
2 reviews
0 helpful votes
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Fabric of tops purchased is so soft!
August 20, 2021
Updated review

It was so hard to choose! I found a shirt for my best friend, my other mom and my daughter, well and of course, myself!

Date of experience: August 20, 2021

It was so hard to choose!
July 21, 2021
Previous review

It was so hard to choose!

Date of experience: July 21, 2021
New York
1 review
0 helpful votes
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A+ shopping experience
August 20, 2021
Updated review

Seems to be excellent. Too early to tell final result.

Date of experience: August 20, 2021

Seems to be excellent
July 21, 2021
Previous review

Seems to be excellent. Too early to tell final result.

Date of experience: July 21, 2021
Canada
1 review
0 helpful votes
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Too much of one, another unfinished
August 20, 2021
Updated review

Ordering was easy, delivery was timely. I received 2 sizes of 2 items; will check to see wasn't charged, and one of the tops hadn't had the bottom hem sewn. Other than that like the colours and unbelievably the shoes fit and are very comfortable!

Date of experience: August 20, 2021

Neat products
July 20, 2021
Previous review

Neat products

Date of experience: July 20, 2021
Texas
1 review
0 helpful votes
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Cute slogans
August 20, 2021

Love your sayings/slogans on your shirts & sweatshirts. Hoping everything fits since I've never purchased from your site prior to this. Fabric was lighter/thinner material than I expected. And the letters were vinyl print. I assumed for the price that it would have been screen-printed.

Date of experience: August 20, 2021
Florida
1 review
0 helpful votes
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Fun products
August 20, 2021
Updated review

Good job in the web design and technology. Fast pages, not too busy, a big win for you guys. The only thing that could make your site better is if the search function was programmed to return results that include keywords from t-shirt messages. I saw a design that I would have ordered but couldn't find my way back to it.

Date of experience: August 20, 2021

Good job in the web design and technology
July 19, 2021
Previous review

Good job in the web design and technology. Fast pages, not too busy, a big win for you guys. The only thing that could make your site better is if the search function was programmed to return results that include keywords from t-shirt messages. I saw a design that I would have ordered but couldn't find my way back to it.

Date of experience: July 19, 2021
California
1 review
0 helpful votes
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Takes to long
September 19, 2021
Updated review

Takes to long to receive items hard to track and return policy is bad

Date of experience: August 20, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

To improve the product quality and service, may I know why you are not satisfied with the product?

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

If you run into any issues, please do not hesitate to contact us at [email protected].


Went quick, had no problems
July 21, 2021
Previous review

Went quick, had no problems

Date of experience: July 21, 2021
California
1 review
0 helpful votes
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I have used this online boutique in the last few months of the pandemic and I have found it incredible. It was easy to find and quick to complete the ordering process.

Date of experience: August 20, 2021
Colorado
2 reviews
0 helpful votes
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Great
August 20, 2021
Updated review

Great clothes. Ordering was easy & no problems. Great job!

Date of experience: August 20, 2021

Great clothes
July 15, 2021
Previous review

Great clothes.

Date of experience: July 15, 2021
New York
1 review
0 helpful votes
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Lots of new items to shop from! Prices are very reasonable!

Date of experience: August 20, 2021

Lots of new items to shop from! Prices are very reasonable!
July 20, 2021
Previous review

Lots of new items to shop from! Prices are very reasonable!

Date of experience: July 20, 2021
GB
1 review
0 helpful votes
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New choice & good gear!
August 20, 2021

Good to find you, and pleased with the service and items ordered.

Date of experience: August 20, 2021
Illinois
15 reviews
51 helpful votes
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I love this site
August 21, 2021

I have ordered a few times and love the shirts and options. Pricing is great too. I just wish there was a bulk shirt purchase discount for total amount not certain size and color only. That's rough as I don't need a lot in 1 size and color so I wish that was different otherwise all around Great experience thus far!

Date of experience: August 20, 2021
Australia
1 review
0 helpful votes
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Very happy
August 20, 2021
Updated review

Extremely good experience, thankyou will order again

Date of experience: August 19, 2021

Extremely good experience
July 21, 2021
Previous review

Extremely good experience

Date of experience: July 20, 2021
Missouri
1 review
0 helpful votes
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Disappointed
September 19, 2021

The sizes weren't consistent across shirts and the inches measurements weren't accurate. Shopping was a disappointment. The shirts all went to charity!:-(

Date of experience: August 19, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your order is on hold now, please get back to us asap if you want to change the size and the receiver information.

If you run into any issues, please do not hesitate to contact us at [email protected].

Virginia
1 review
0 helpful votes
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Would NOT recommend
August 20, 2021

Sizing is WAY off, by 2 sizes at least, unless you get a T-shirt, then it's almost accurate. Communications for issues or questions is horrible. Tracking is difficult at best. Returns aren't even worth the effort because shipping pretty much eliminates whatever amount would be returned.

Date of experience: August 19, 2021
Pennsylvania
2 reviews
0 helpful votes
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It couldn't have been better.
August 20, 2021

Browsing was fun; payment was easy. My mother absolutely loved her shirt (Warrior Queen/ Old Lady), and the other friends had a blast with theirs too.

Date of experience: August 19, 2021
Texas
1 review
0 helpful votes
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Pathetic service
September 19, 2021
Updated review

Took FOREVER for the products to arrive; mus have been sent by camel-train. Then one of the "medium" shirts was so huge that three people could have fit inside and their arms would have to be an extra two-foot long, one shirt was so tight on my petite wife that it was unwearable, and one of the large shirts appeared to have a huge cowl neck. Only one out of four shirts was suitable for wear. It appears that the staff at Lilicloth sent people to randomly grab shirts off the shelves and then packaged them for shipment. Horrible, horrible, horrible.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 19, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. Thank you for your understanding.

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].


Nice interface
July 20, 2021
Previous review

Nice interface. Don't fuck it up like other companies.

Date of experience: July 20, 2021
Massachusetts
1 review
0 helpful votes
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UNEVEN QUALITY AND SIZING
August 20, 2021
Updated review

A lot of fun shopping all the cute styles! Unfortunately, three of the items were MUCH larger than anticipated, even though one of the t-shirts was labeled Small, which is the size I had ordered; the two mediums that were larger than the other two mediums, will be worn as nightshirts.

Date of experience: August 19, 2021

A lot of fun shopping all the cute styles!
July 20, 2021
Previous review

A lot of fun shopping all the cute styles!

Date of experience: July 20, 2021
Oklahoma
2 reviews
0 helpful votes
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Much better than anticipated...
August 20, 2021
Updated review

Good updates on tracking... Arrived ahead of my expectations... Shirt seems to be of good quality and will make an excellent gift... (sister's birthday!)

Date of experience: August 19, 2021

So far so good...
July 20, 2021
Previous review

So far so good...

Date of experience: July 20, 2021