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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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So far, very good. I've ordered before from lilicloth and everything arrived on time and I'm very pleased with the products.
Excellent bracelet, fast shipping, incredible accessories I will order more things from this great website for girls!
I loved everything I view you have a large selection at a great price
I loved everything I view you have a large selection at a great price
Amazing variety but I wish you would include plus models and sort the holiday clothing. It would also be helpful if you carried / identified petites and tall.
The site is a bit difficult to navigate after selecting an item. Add a "continue shopping" button that takes the shopper back to the last visited page.
The site is a bit difficult to navigate after selecting an item. Add a "continue shopping" button that takes the shopper back to the last visited page.
Fast easy ordering good info on sizes found the order process easy.
I was looking for some tshirts for my granddaughter. I ordered 4 shirts and she loves them all.
The clothes in this online boutique are of quality, in reality it is much more beautiful, the colors correspond, the sizes are consistent.
I saw your advertisement on Instagram. My first time purchasing from you. I hope the blouses I ordered are as described. My wait for in stock items was 4 weeks. The shirts were inconsistent in their sizes. I ordered both for size 3x. One shirt was way to small and the other was huge.
I normally use this online boutique to shop for clothes, I have found that the variety of clothes on offer there is something for everyone. I have bought several pairs of shoes and boots, clothes, accessories, various types of jewelry (just be sure to check the size), contacting me via email is not a problem, great.
Love the shirt and easy to order. It was delivered as posted and easy to track
Just hope sizing is correct, postage is a little high.
Just hope sizing is correct, postage is a little high.
I found it hard to get back to the product list, sometimes.
Hard to get back to the product list, sometimes.
I liked the products that were advertised and the variety.
Great selection of contemporary wear easy to review online. I just love the color of my pieces.
I had a difficult time getting the colors I wanted and I don't understand how shipping EXACTLY wiped out my discount!
When I FINALLY received my order, the sizes were ridiculous and the fabric sleazy. Since I would have to pay shipping to China to return my order, you win--but it won't happen again!
I had a difficult time getting the colors I wanted and I don't understand how shipping EXACTLY wiped out my discount!
Very easy to order! Fast service! Came on time! The web site is easy to use!
Very cute products! Cute gifts!
In my opinion, the tees run small for sizes XL & 2XL.
My first order and it was easy. When the shirt arrived, I was a little disappointed that the material was so thin.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will strive to improve the quality of our services and products.