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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Kentucky
1 review
0 helpful votes
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First time and really like the variety of merchandise available. Your tee shirts with words/sayings are appealing without being crude or vulgar.

Date of experience: August 24, 2021

First time and really like the variety of merchandise...
July 25, 2021
Previous review

First time and really like the variety of merchandise available. Your tee shirts with words/sayings are appealing without being crude or vulgar.

Date of experience: July 25, 2021
Canada
1 review
0 helpful votes
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Sizing
August 24, 2021
Updated review

The sizing was way off, some were way to big and some were too small even if I ordered the same size.

Date of experience: August 24, 2021

It was easy, just not sure if your sizing is the same...
July 25, 2021
Previous review

It was easy, just not sure if your sizing is the same as canadian sizing.

Date of experience: July 25, 2021
Texas
1 review
0 helpful votes
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Unhappy Customer.
August 24, 2021

The T-shirt was very thin. For the price you charged me it was not of very good quality. It was very thin. I expected something better.

Date of experience: August 24, 2021
Pennsylvania
3 reviews
0 helpful votes
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Low quality materials and craftsmanship
September 23, 2021
Updated review

Hard to use web site... very slow service. Will not buy again because of the amount of tinme it takes to get the product. Was going to not include the last sentence but they wanted so many words.

Date of experience: August 24, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


Hard to use web site
August 21, 2021
Previous review

Hard to use web site

Date of experience: July 21, 2021
Canada
1 review
0 helpful votes
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I was disappointed in the quality of the t shirts.

Date of experience: August 24, 2021
Florida
1 review
0 helpful votes
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Return requested
August 24, 2021

I requested a return authorization and never received a response

Date of experience: August 24, 2021
Massachusetts
1 review
0 helpful votes
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Hawaiian stile shirt for a male
August 24, 2021

The shirt was small for the size i ordered compared to other brands. Also the quality was not there.
We bought a lot of tee shirts for my wife and some fit and some did not. The ones that don't fit, we will gift to family members.

Date of experience: August 24, 2021
Washington
1 review
0 helpful votes
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Halloween clothes
August 24, 2021

I was disappointed with the clothes, they didn't look like they did in the pictures, the materials were not what I'd hoped they were. I thought the shirts were cotton n they were not
The shipping tracking was difficult at times, but I received everything I ordered

Date of experience: August 24, 2021
Georgia
1 review
0 helpful votes
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Overall very good!
August 24, 2021
Updated review

Love the graphics! The shirts I ordered were pretty, sized as expected, and overall good quality. 2 of the shirts were unhemmed which was not clear in the picture I ordered from.

Date of experience: August 24, 2021

Love the graphics!
July 25, 2021
Previous review

Love the graphics!

Date of experience: July 25, 2021
Canada
1 review
0 helpful votes
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I just sent an email about a shirt I bought and received a quick and friendly response which was very helpful and fixed the problem. Very satisfied with the customer service of this website! Thank you!

Date of experience: August 24, 2021
Arizona
2 reviews
0 helpful votes
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Mail Order Nightmare
August 24, 2021

I enjoyed the variety and uniqueness of your t-shirts and APPRECIATE the fact your carry large sizes. Unfortunately that's where my satisfaction stops. I ordered 7 t-shirts, size 3X. It took 3 weeks for the first of 3 deliveries to arrive. The bottom line is by the time all 7 shirts arrived, only 3 of the 7 came close to 3X and fit. Your return policy is difficult to find on your site and, having emailed by request and information per your instructions, I am still waiting after 7 days for a response. I will quickly exceed your maximum numbers of days return eligibility since shipping thru NO FAULT OF MY OWN. I love your variety but, between the very erratic and unreliable sizing AND the intolerable business customer service - from delivery time to communication and return policy - I won't be using your site again. Too bad. I was really looking forward to your merchandise.
Dr. Janice Sodos

Date of experience: August 24, 2021
Oregon
1 review
0 helpful votes
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Excessive shipping costs and extremely long wait
September 23, 2021
Updated review

I bought a shirt, paid for shipping and it took 3 weeks. Lame.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 24, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.

Shipping fees are calculated based on package weight and destination. Thank you for your understanding.


I bought a shirt
July 21, 2021
Previous review

I bought a shirt

Date of experience: July 21, 2021
Wisconsin
1 review
0 helpful votes
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Sizes not consistent
August 24, 2021
Updated review

Liked the shirts I orders, So far so good, really didn't like paying the high shipping. I order XL in 2 of the T-shirts I ordered and one fits just like a XL but the other one very much smaller. You can really see the difference when you lay them out or just hold them up. Did not expect the difference to to be so much when both were XL. I did like the material of the shirts. Very soft. I also like the way they ere packed. Wrapped in tissue and in a bag.

Date of experience: August 24, 2021

So far so good, really didn't like to pay 14.00 for...
July 24, 2021
Previous review

So far so good, really didn't like to pay 14.00 for shipping.

Date of experience: July 24, 2021
South Dakota
2 reviews
0 helpful votes
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Gifts shipped to a friend.
August 24, 2021
Updated review

12-15 days to ship seems excessive in today's world, but it is what it is I guess.

Date of experience: August 23, 2021

12-15 days to ship seems excessive in today's world,...
July 25, 2021
Previous review

12-15 days to ship seems excessive in today's world, but it is what it is I guess.

Date of experience: July 24, 2021
California
2 reviews
0 helpful votes
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I want to return shirts that do not fit, but no one is sending me an email on how to return the shirts.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

After we checked, we have replied to your email on August 10th.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].


I like the variety of goods you have to offer
July 24, 2021
Previous review

I like the variety of goods you have to offer.

Date of experience: July 24, 2021
New Zealand
3 reviews
0 helpful votes
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I love the designs and fit
August 24, 2021
Updated review

Always great fabric, wash well.and have great designs/ slogans
In a world where you can be anything….
Be Kind

Date of experience: August 23, 2021

Always great fabric
February 7, 2021
Previous review

Always great fabric

Date of experience: February 7, 2021
Arizona
1 review
0 helpful votes
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Not quite as pictured
August 23, 2021
Updated review

The blouses that I ordered looked like they were made out of cotton and had a soft flow in the pictures but the actual garments were a fabric that I didn't recognize (not cotton) and don't flow like pictured.
The T-shirts I ordered were great.

Date of experience: August 23, 2021

So far so good
July 23, 2021
Previous review

So far so good

Date of experience: July 23, 2021
Florida
2 reviews
0 helpful votes
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50-50
August 23, 2021
Updated review

I really like the pieces of clothing that I would like to keep, but out of the 11 items of clothing only 5 fit and are to my liking. The 5 are perfect!

MY PROBLEM: I have requested TWICE a refund authorization from Lilicloth per the return instructions included in the package. I have not received an authorization for the return! The instructions are very clear that the return request MUST be made within 15 days of receiving the merchandise. I have done my part! I have even e-mailed the customer service department using the "contact us" feature, NOTHING! Now, I have 6 items of clothing that do not fit and I cannot returen... I will NOT recommend ordering from this company until I get my authorization... I spent over $150.00 with this company and would like to return the items that do not fit and get my $$ ack, they are unworn with tags still attached!

Date of experience: August 23, 2021

LOTS OF GREAT CLOTHES
July 22, 2021
Previous review

LOTS OF GREAT CLOTHES

Date of experience: July 22, 2021
Virginia
2 reviews
0 helpful votes
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Great
August 23, 2021

So far so good, shirt was what I expected. Delivery time was very short from order to wearing.

Date of experience: August 23, 2021
California
2 reviews
0 helpful votes
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Good internet find
August 23, 2021

Reading articles and noted your intriguing adds for tshirts. Liked several of the sayings. Kept looking over several days and ordered some for ladies in my family. The shirts were very nice & reasonably priced. My family really liked them for color, sayings, material, etc. Since then have seen several new designs. May order some more!

Date of experience: August 23, 2021