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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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I have had only good service.
August 26, 2021
Updated review

Perfect Except for the shipping cost. It has stopped me from ordering items.

Date of experience: August 26, 2021

Perfect Except for the shipping cost
May 17, 2021
Previous review

Perfect Except for the shipping cost. It has stopped me from ordering items.

Date of experience: May 17, 2021
New York
3 reviews
0 helpful votes
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Wonderful shirts
August 26, 2021
Updated review

Easy to navigate and change sizes and colors. Easy checkout

Date of experience: August 26, 2021

Easy to navigate and change sizes and colors
July 27, 2021
Previous review

Easy to navigate and change sizes and colors. Easy checkout

Date of experience: July 27, 2021
Sweden
1 review
0 helpful votes
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This online boutique and its designs are always very beautiful and unique when I need clothes for some event or just go for a walk on the bay. Excellent customer service as always. Thank you!

Date of experience: August 26, 2021
Canada
2 reviews
0 helpful votes
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Bad purchase
August 26, 2021

Shopping was okay. I ordered a long sleeved t-shirt that was good. Also ordered a sweat shirt that was total garbage The fabric of the sweat shirt was thinner than a cheap t-shirt and the neck seam wasn't even finished. Will never order from lilicloth again,

Date of experience: August 26, 2021
California
1 review
0 helpful votes
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Choose size carefully
August 26, 2021
Updated review

First timer here, we'll see... Received my shirt ordered a 2X, should have ordered 2 sizes up,... sizes are not true to their sizing, order larger

Date of experience: August 26, 2021

First timer here, we'll see...
July 26, 2021
Previous review

First timer here, we'll see...

Date of experience: July 26, 2021
Iowa
1 review
0 helpful votes
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Shipping challange
August 26, 2021
Updated review

I was not able to send my order directly to my daughter. I contacted customer service and was helped within 24 hours. Now the order is going directly to her. I am very happy that Lilicloth was able to change the shipping address.

Date of experience: August 26, 2021

Shipping challange
August 25, 2021
Previous review

I was not able to send my order directly to my daughter. I contacted customer service and was helped within 24 hours. Now the order is going directly to her. I am very happy that Lilicloth was able to change the shipping address.

Date of experience: July 26, 2021
Tennessee
1 review
0 helpful votes
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It was pretty simple. I hope that the clothes are exactly like the picture, though.

Date of experience: August 25, 2021
Massachusetts
1 review
0 helpful votes
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The website is just a jumble of Non-joy. The products are awesome though!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please tell us more details about your complaint to check?

We commit to providing a better shopping experience to consumers.

Michigan
1 review
0 helpful votes
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Your web site could use a little upgrading. Your return policy is very bad for out of the country clients.

Date of experience: August 25, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Could you please send us more details about your suggestion to check?

Your feedback is very important to us.We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected].

South Carolina
1 review
0 helpful votes
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Very pleased
August 25, 2021

A+AAAAAAAAAAAAAA+++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: August 25, 2021
Virginia
1 review
0 helpful votes
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Nice shirts.
August 25, 2021
Updated review

Shirts were better than expected. Really liked the material used in them. However they did tend to run larger than expected.

Date of experience: August 25, 2021

Good to go
July 26, 2021
Previous review

Good to go.

Date of experience: July 26, 2021
GB
1 review
0 helpful votes
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I had to return a beautiful dress on this website that I bought for my niece, it was my fault, I chose the wrong size. She received professional help. I felt really bad, but they made me feel so much better by giving me a store credit and a chance to buy again. Thanks for the great service.

Date of experience: August 25, 2021
Virginia
1 review
0 helpful votes
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Don't buy this carp!
September 24, 2021
Updated review

Cheaply made and finished - actually lack of finishing. Cheap crap. Telling everyone I know about this rip-off cheap junk!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].


The cost of shipping changes very little no matter...
August 25, 2021
Previous review

The cost of shipping changes very little no matter how much you buy - rip off!

Date of experience: July 26, 2021
Colorado
2 reviews
0 helpful votes
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My Experience
August 25, 2021
Updated review

Flawless & Secure except for one pkg that came by itself, but, we did get all of our products and they were of very good quality! Will buy from you guys Again and tell all our friends about your products and your prompt service. Thanks JES

Date of experience: August 25, 2021

Flawless & Secure
July 25, 2021
Previous review

Flawless & Secure

Date of experience: July 24, 2021
Louisiana
1 review
0 helpful votes
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Shirts to small for size they are marked.
September 24, 2021
Updated review

Your catalog was to disorganized. I was up to page 41 and spotted, so much repeat, repeat, repeat. Put an item on and show the options and be done with it. Almost didn't order very few customer comments, if items were true to size or order larger, order smaller, comments. Website needs some work, it's almost a turn off. Thanks

Date of experience: August 25, 2021
Miss W. — Lilicloth Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

As we checked, we have replied your several emails before. Please check the spam.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].


Your catalog was to disorganized
August 25, 2021
Previous review

Your catalog was to disorganized. I was up to page 41 and spotted, so much repeat, repeat, repeat. Put an item on and show the options and be done with it. Almost didn't order very few customer comments, if items were true to size or order larger, order smaller, comments. Website needs some work, it's almost a turn off. Thanks

Date of experience: July 25, 2021
Canada
1 review
0 helpful votes
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Decent products for the price
August 25, 2021

Lots of selection. The quality is different with different items. Some are really nice and others are really cheaply made... you take your chances, but considering the prices, its worth it.

Date of experience: August 25, 2021
Georgia
1 review
0 helpful votes
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I love your ads and your clothes.
August 25, 2021

Fun clothing and beautiful colors and designs. Your tees are the funniest out there.

Date of experience: August 25, 2021
Montana
3 reviews
0 helpful votes
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A bit of a disapointment...
August 25, 2021
Updated review

Ordered a black tee, and loved the fabric and fit so hope these are of the same quality.
Next two were not nearly as nice. Delivery was pretty slow, some very slow & not all delivered together. Med sizes were very small. Will have to return some for larger sizes. Not real pleased with some of the fabrics. As they say you get what you pay for. Have a friend with a consignment store so she gets some that I have ordered and that is fine with me.

Date of experience: August 25, 2021

Ordered a black, I'm not old tee and loved the fabric...
July 26, 2021
Previous review

Ordered a black, I'm not old tee and loved the fabric and fit so hope these are of the same quality.

Date of experience: July 25, 2021
Texas
1 review
0 helpful votes
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DISAPPOINTED
August 25, 2021

Was so looking forward to receiving. Too busy to go through all the return commotion, so I'm just going to "eat" the return. It looked nothing like the picture--the fabric was cheap (thought it was sweatshirt material), too long (looked cropped in the pic), the neckline was not even, and the sleeves were a mile too long and it was tight in the body part. Get compliments on my clothes all the time and know fashion and proper fit.

Date of experience: August 25, 2021
Montana
1 review
0 helpful votes
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Don't fit
August 25, 2021
Updated review

Two of the four shirts I bought don't fit. I have tried to contact your company but haven't heard back on how to return them.

Date of experience: August 25, 2021

You have fun and different styles
July 25, 2021
Previous review

You have fun and different styles

Date of experience: July 25, 2021