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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Perfect Except for the shipping cost. It has stopped me from ordering items.
Perfect Except for the shipping cost. It has stopped me from ordering items.
Easy to navigate and change sizes and colors. Easy checkout
Easy to navigate and change sizes and colors. Easy checkout
This online boutique and its designs are always very beautiful and unique when I need clothes for some event or just go for a walk on the bay. Excellent customer service as always. Thank you!
Shopping was okay. I ordered a long sleeved t-shirt that was good. Also ordered a sweat shirt that was total garbage The fabric of the sweat shirt was thinner than a cheap t-shirt and the neck seam wasn't even finished. Will never order from lilicloth again,
First timer here, we'll see... Received my shirt ordered a 2X, should have ordered 2 sizes up,... sizes are not true to their sizing, order larger
I was not able to send my order directly to my daughter. I contacted customer service and was helped within 24 hours. Now the order is going directly to her. I am very happy that Lilicloth was able to change the shipping address.
I was not able to send my order directly to my daughter. I contacted customer service and was helped within 24 hours. Now the order is going directly to her. I am very happy that Lilicloth was able to change the shipping address.
The website is just a jumble of Non-joy. The products are awesome though!
Your web site could use a little upgrading. Your return policy is very bad for out of the country clients.
Thank you for your feedback and sorry for the inconvenience.
Could you please send us more details about your suggestion to check?
Your feedback is very important to us.We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
A+AAAAAAAAAAAAAA+++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Shirts were better than expected. Really liked the material used in them. However they did tend to run larger than expected.
I had to return a beautiful dress on this website that I bought for my niece, it was my fault, I chose the wrong size. She received professional help. I felt really bad, but they made me feel so much better by giving me a store credit and a chance to buy again. Thanks for the great service.
Cheaply made and finished - actually lack of finishing. Cheap crap. Telling everyone I know about this rip-off cheap junk!
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].
The cost of shipping changes very little no matter how much you buy - rip off!
Flawless & Secure except for one pkg that came by itself, but, we did get all of our products and they were of very good quality! Will buy from you guys Again and tell all our friends about your products and your prompt service. Thanks JES
Your catalog was to disorganized. I was up to page 41 and spotted, so much repeat, repeat, repeat. Put an item on and show the options and be done with it. Almost didn't order very few customer comments, if items were true to size or order larger, order smaller, comments. Website needs some work, it's almost a turn off. Thanks
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
As we checked, we have replied your several emails before. Please check the spam.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].
Your catalog was to disorganized. I was up to page 41 and spotted, so much repeat, repeat, repeat. Put an item on and show the options and be done with it. Almost didn't order very few customer comments, if items were true to size or order larger, order smaller, comments. Website needs some work, it's almost a turn off. Thanks
Lots of selection. The quality is different with different items. Some are really nice and others are really cheaply made... you take your chances, but considering the prices, its worth it.
Fun clothing and beautiful colors and designs. Your tees are the funniest out there.
Ordered a black tee, and loved the fabric and fit so hope these are of the same quality.
Next two were not nearly as nice. Delivery was pretty slow, some very slow & not all delivered together. Med sizes were very small. Will have to return some for larger sizes. Not real pleased with some of the fabrics. As they say you get what you pay for. Have a friend with a consignment store so she gets some that I have ordered and that is fine with me.
Ordered a black, I'm not old tee and loved the fabric and fit so hope these are of the same quality.
Was so looking forward to receiving. Too busy to go through all the return commotion, so I'm just going to "eat" the return. It looked nothing like the picture--the fabric was cheap (thought it was sweatshirt material), too long (looked cropped in the pic), the neckline was not even, and the sleeves were a mile too long and it was tight in the body part. Get compliments on my clothes all the time and know fashion and proper fit.
Two of the four shirts I bought don't fit. I have tried to contact your company but haven't heard back on how to return them.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry for the inconvenience!
Could you please tell us more details about your complaint to check?
We commit to providing a better shopping experience to consumers.