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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Georgia
1 review
0 helpful votes
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LIFE LESSON LEARNED
September 28, 2021
Updated review

Shopping dates are so FAR in advance!
I had to search, the internet, to determine IF/WHEN product was shipped. All I could find was an email address from eBay (no response). When I finally received the shirt, I couldn't have been more disappointed! I ordered my normal size for tops. Even though the fabric was stretchy, I looked/felt as if the shirt had been painted on. Had the item's design been more similar, to the photo, I might have liked it. The spiral APPEARED to be gold (sort of metallic). In reality the design was yellow (least favorite color) with orange freckle-like splotches on top.
SOMEHOW, I managed to contact the company. I was given two choices: return the item (with me paying for international shipping) OR keep the too small shirt and be given a 15% credit. The credit amounted to $2.25, which put me out of almost $25!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 28, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.


Shopping dates are so FAR in advance!
July 30, 2021
Previous review

Shopping dates are so FAR in advance!

Date of experience: July 29, 2021
Colorado
1 review
0 helpful votes
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Satisfied First Time Customer
August 28, 2021

Website very easy to navigate. So many offers available.

Date of experience: August 28, 2021
New York
4 reviews
0 helpful votes
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I liked the items and their being so differently fun! Delivery was very fast! Pleased with almost everything. Ordered same size in everything but one item was shorter than I like thins. Please put length in your listings on sizes. Nice if you could show back of items also. All in all I am pleased with purchases!

Date of experience: August 28, 2021
California
1 review
0 helpful votes
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Great Wife's Birthday
August 28, 2021

Like the site... Will be back!

Only desired improvement is in Product Shipping a) Better updates of status b) Notice of a shipment coming in two waves c) "at customs" mentioned in the update... did these ship from overseas?

That's for the great product!

Date of experience: August 28, 2021
Canada
1 review
0 helpful votes
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Their clothing inventory is always changing, this online boutique is always super useful to get beautiful clothes at a good price, they know how to design the pieces in the best way!

Date of experience: August 28, 2021
Canada
1 review
1 helpful vote
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I am fascinated by my shorts and my new blouse, the print is ideal and summery, the fabric is soft with my skin, Approved! I will buy here again

Date of experience: August 28, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback.

We're glad to know you're satisfied with your shopping experience.

Arizona
1 review
0 helpful votes
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Not happy
August 28, 2021

Items were back ordered, then the order was split up. Still have not received 2nd half of order. Very difficult to find resolution.

Date of experience: August 28, 2021
Florida
1 review
0 helpful votes
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2 shirts
August 28, 2021

Little uncertain about using pages. A lot of pages to see to choose what wanted.

Date of experience: August 28, 2021
Colorado
1 review
0 helpful votes
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Cute shirts
September 27, 2021
Updated review

Site not easy to navigate for those of us not so internet savvy

Date of experience: August 28, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.


Site not easy to navigate for those of us not so internet...
August 28, 2021
Previous review

Site not easy to navigate for those of us not so internet savvy

Date of experience: July 29, 2021
Texas
1 review
0 helpful votes
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The bras are too small. Not the size advertised.
August 28, 2021
Updated review

The ordering and shipping were fine. I'm disappointed there was no way to exchange or return.

Date of experience: August 28, 2021

So far, so good
July 29, 2021
Previous review

So far, so good

Date of experience: July 29, 2021
Michigan
2 reviews
0 helpful votes
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Enjoying my shirts
August 28, 2021
Updated review

My computer messed up but you saved and today pressed on link and ordered. Thank you

Date of experience: August 28, 2021

My computer messed up but you saved and today pressed...
July 29, 2021
Previous review

My computer messed up but you saved and today pressed on link and ordered. Thank you

Date of experience: July 29, 2021
New York
1 review
0 helpful votes
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Great variety and colors
August 28, 2021

Great variety and colors. I'm a big fan of quirky t-shirts and this site has more than enough to satisfy the ironic sarcastic side of me.

Date of experience: August 28, 2021
Alabama
1 review
0 helpful votes
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Fun shirt
August 28, 2021
Updated review

Totally satisfied with my purchase. Will order from you again

Date of experience: August 28, 2021

Will update when I have checked out the mdse
July 29, 2021
Previous review

Will update when I have checked out the mdse

Date of experience: July 28, 2021
North Carolina
1 review
0 helpful votes
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I learned some things
August 28, 2021
Updated review

The items are so pretty -- and funny -- I bought several for myself and for gifts. Unfortunately, I found that the sizes run small and am returning several things. Also, although I will keep them for casual (sleeping, housebound) activities, the fabric is thin and very "clingy" - more than I prefer. So, if I make further purchases, I will choose larger sizes and be careful of reading the fabric content.

Date of experience: August 28, 2021

I love the items. It's hard to move back and forth...
July 28, 2021
Previous review

I love the items. It's hard to move back and forth from viewing the cart back to continuing to shop.

Date of experience: July 28, 2021
New Hampshire
1 review
0 helpful votes
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Happy wife happy life..
August 28, 2021

Very easy to navigate. Great graphics very much enjoyed the easy of the website.

Date of experience: August 28, 2021
Canada
1 review
0 helpful votes
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ONE T-SHIRT WAS ORDERED IN SIZE L -BUT IN FACT WAS ACTUALLY THE MEASUREMENT OF A MEDIUM//SMALL
ANOTHER WAS SUPPOSE TO BE KAHKI IN COLOR BUT INSTEAD CAME IN BEIGE
AND ONE THAT WAS SUPPOSE TO BE A SWEAT-SHIRT
THE MATERIAL USED, WAS TOO FLIMSY TO BE CALLED THAT

Date of experience: August 27, 2021
Oklahoma
4 reviews
0 helpful votes
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Extremely disappointing- has taken way to long to receive below quality products

Date of experience: August 27, 2021
Oklahoma
1 review
0 helpful votes
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Unsatisfactory
September 27, 2021

I found the web site hard to get started on at first. Once I understood it, I was fine.

Date of experience: August 27, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Georgia
1 review
0 helpful votes
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Wait time
August 27, 2021

Easy to order
Took a long time to get order and my credit card was charged before receipt of product

Date of experience: August 27, 2021
Ohio
1 review
0 helpful votes
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I ordered three shirts - all same size. One is correct size, others are ridiculously too small. Now I am trying to return the too small shirts and getting no response to my emails.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 27, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s) in order HBKQD00377921.

As we checked, you have accpeted our partial cash refund and keep the items. The refund is under processing.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.


Site easy to use
July 28, 2021
Previous review

Site easy to use

Date of experience: July 28, 2021