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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Shopping dates are so FAR in advance!
I had to search, the internet, to determine IF/WHEN product was shipped. All I could find was an email address from eBay (no response). When I finally received the shirt, I couldn't have been more disappointed! I ordered my normal size for tops. Even though the fabric was stretchy, I looked/felt as if the shirt had been painted on. Had the item's design been more similar, to the photo, I might have liked it. The spiral APPEARED to be gold (sort of metallic). In reality the design was yellow (least favorite color) with orange freckle-like splotches on top.
SOMEHOW, I managed to contact the company. I was given two choices: return the item (with me paying for international shipping) OR keep the too small shirt and be given a 15% credit. The credit amounted to $2.25, which put me out of almost $25!
Shopping dates are so FAR in advance!
Website very easy to navigate. So many offers available.
I liked the items and their being so differently fun! Delivery was very fast! Pleased with almost everything. Ordered same size in everything but one item was shorter than I like thins. Please put length in your listings on sizes. Nice if you could show back of items also. All in all I am pleased with purchases!
Like the site... Will be back!
Only desired improvement is in Product Shipping a) Better updates of status b) Notice of a shipment coming in two waves c) "at customs" mentioned in the update... did these ship from overseas?
That's for the great product!
Their clothing inventory is always changing, this online boutique is always super useful to get beautiful clothes at a good price, they know how to design the pieces in the best way!
I am fascinated by my shorts and my new blouse, the print is ideal and summery, the fabric is soft with my skin, Approved! I will buy here again
Thank you for your feedback.
We're glad to know you're satisfied with your shopping experience.
Items were back ordered, then the order was split up. Still have not received 2nd half of order. Very difficult to find resolution.
Little uncertain about using pages. A lot of pages to see to choose what wanted.
Site not easy to navigate for those of us not so internet savvy
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Site not easy to navigate for those of us not so internet savvy
The ordering and shipping were fine. I'm disappointed there was no way to exchange or return.
My computer messed up but you saved and today pressed on link and ordered. Thank you
My computer messed up but you saved and today pressed on link and ordered. Thank you
Great variety and colors. I'm a big fan of quirky t-shirts and this site has more than enough to satisfy the ironic sarcastic side of me.
Will update when I have checked out the mdse
The items are so pretty -- and funny -- I bought several for myself and for gifts. Unfortunately, I found that the sizes run small and am returning several things. Also, although I will keep them for casual (sleeping, housebound) activities, the fabric is thin and very "clingy" - more than I prefer. So, if I make further purchases, I will choose larger sizes and be careful of reading the fabric content.
I love the items. It's hard to move back and forth from viewing the cart back to continuing to shop.
Very easy to navigate. Great graphics very much enjoyed the easy of the website.
ONE T-SHIRT WAS ORDERED IN SIZE L -BUT IN FACT WAS ACTUALLY THE MEASUREMENT OF A MEDIUM//SMALL
ANOTHER WAS SUPPOSE TO BE KAHKI IN COLOR BUT INSTEAD CAME IN BEIGE
AND ONE THAT WAS SUPPOSE TO BE A SWEAT-SHIRT
THE MATERIAL USED, WAS TOO FLIMSY TO BE CALLED THAT
Extremely disappointing- has taken way to long to receive below quality products
I found the web site hard to get started on at first. Once I understood it, I was fine.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
I ordered three shirts - all same size. One is correct size, others are ridiculously too small. Now I am trying to return the too small shirts and getting no response to my emails.
Sorry that you are not satisfied with the item(s) in order HBKQD00377921.
As we checked, you have accpeted our partial cash refund and keep the items. The refund is under processing.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.