Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Sleeves a little small/tight for the size--rest fits fine!
Great choices! A little difficult to manage changed in order
Fast, easy, great prices; good selections, items not seen anywhere else,
I ordered 2 shirts in early July here were end of August I received one just yesterday 8/30/21 shirt I normally wear a large to an xl and the xl I ordered fits a plus size person! They are NOT true to size! BUYER BEWARE IF YOU HAVE TO RETURN TO CHINA WHERE THESE PRODUCTS COME FROM YOU HAVE TO PAY TWICE THE AMOUNT OF THE ITEM YOU PAID FOR THEY DO NOT SEND YOU PREPAY SHIPPING FOR RETURNS THEREFORE YOU'RE STUCK WITH POOR QUALITY STUFF! Worst part is you get the same response from all CSRs! Save your money and buy from the states! I'm still waiting for one shirt! For over a month! Can't wait to see what that looks like' THANKS FOR NOTHING LILICLOTH YOU'R nothing but A RIPOFF AND A SCAM
When my jackets and sweaters ordered on this website arrived, I took the things out of the package and tried them on, and was amazed, the quality is good and they are so cozy!
Tried to squeeze into a size L t-shirt a friend gave me. That's normally my size. No way did it fit! Since it was a gift, I passed it on to a size S friend. Reordered the same design, which I loved, in a XXL and it fits fine.
Great selections. Would like more items per page and more ways to refine search
First purchase but took longer than expected to receive product --and received in "installments."
Went well except one item wouldn't let me click on options until I went out of the site and then returned.,
Trying to send back a product is like walking through mud neck deep. I have tried 3 times now for the company to send back a return number. This has happened to me before and I forgot about it and I STILL have stuff I couldn't return. I vowed then never to use them again. But this time my husband ordered something for me.
Too bad because the clothes are cute... but they run smaller than most. Arms are cut too small for Americans.
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
We have replied your email, please check.
We value your business and we promise you that we will settle this matter at the best way we can.
A deplorable lack of communication regarding the processing of my order. I sent 3 emails asking for confirmation that my order was being processed, none of them were answered. Very unprofessional. Will not do business with you again!
Thank you for your feedback and sorry for the inconvenience.
As we checked, we never receive your email.
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
Your shipping is a little too high! Should be upfront.
Too many shirts to look at and hard to pick just a few
The products look nice online, hoping for good quality too.
Unfortunately the quality of the clothes - especially the tee shirt - was not acceptable. The sleeves of the tee shirt were cut raggedly and unfinished and the material is cheap. I am wearing it as a sleep shirt. The shorts were better made but the fabric is a very thin polyester. I won't order from Lilicloth again.
Shipping takes too long…. Hard getting back to the original page
Thank you for your feedback and sorry for the inconvenience.
The delivered date depends on the weather and some other irresistible factors.
Hope you understand.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Hard getting back to the original page
Was not certain what I ordered after receiving confirmation but product received went over very well with my wife, so I am satisfied.
You just finished the payment todyay, and now your order HBKQD00395791 was shipped.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Stay safe and take care of each other.
The items looked very good. It was easy to look thru and tons of choices
Great online store and great shopping service. My clothes are amazing and exactly what I was looking for, awesome
Nice shopping experience. I will shop here again! When I found this site I was shocked, all the clothes were so different than anything else I had seen, I love them! It was such a pleasure to see all these wonderful styles, colors, patterns and so much more. I placed an order for everything, and I love all of it The only thing is some of the items runs a bit small. Not really a problem because this gives me an excuse to wear my clothes a little tighter!
I placed an order and then emailed to change sizes. It was handled efficiently and the products are wonderful. Thank you so much.
Ordered 2 medium size tops. One was so tiny it wouldn't have fit a 5 year old and looked nothing like the picture. The other was so huge it would have fit a 350 pound man. The labels on both medium.
Threw them both out. Lesson learned.
Website very touchy, jumps about a bit, but some nice unusual tops
Website very touchy, jumps about a bit, but some nice unusual tops
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.