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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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GB
1 review
0 helpful votes
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Sleeves
August 31, 2021
Updated review

Sleeves a little small/tight for the size--rest fits fine!

Date of experience: August 31, 2021

Great choices!
August 1, 2021
Previous review

Great choices! A little difficult to manage changed in order

Date of experience: August 1, 2021
Alaska
1 review
0 helpful votes
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Fun clothing without the high price
August 31, 2021

Fast, easy, great prices; good selections, items not seen anywhere else,

Date of experience: August 31, 2021
Massachusetts
1 review
0 helpful votes
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Scam
September 30, 2021

I ordered 2 shirts in early July here were end of August I received one just yesterday 8/30/21 shirt I normally wear a large to an xl and the xl I ordered fits a plus size person! They are NOT true to size! BUYER BEWARE IF YOU HAVE TO RETURN TO CHINA WHERE THESE PRODUCTS COME FROM YOU HAVE TO PAY TWICE THE AMOUNT OF THE ITEM YOU PAID FOR THEY DO NOT SEND YOU PREPAY SHIPPING FOR RETURNS THEREFORE YOU'RE STUCK WITH POOR QUALITY STUFF! Worst part is you get the same response from all CSRs! Save your money and buy from the states! I'm still waiting for one shirt! For over a month! Can't wait to see what that looks like' THANKS FOR NOTHING LILICLOTH YOU'R nothing but A RIPOFF AND A SCAM

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 31, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

GB
1 review
0 helpful votes
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When my jackets and sweaters ordered on this website arrived, I took the things out of the package and tried them on, and was amazed, the quality is good and they are so cozy!

Date of experience: August 31, 2021
New York
1 review
0 helpful votes
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I'm not small
August 31, 2021
Updated review

Tried to squeeze into a size L t-shirt a friend gave me. That's normally my size. No way did it fit! Since it was a gift, I passed it on to a size S friend. Reordered the same design, which I loved, in a XXL and it fits fine.

Date of experience: August 31, 2021

Great selections
August 1, 2021
Previous review

Great selections. Would like more items per page and more ways to refine search

Date of experience: August 1, 2021
Kansas
1 review
0 helpful votes
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Good except for sizing issues.
August 31, 2021

First purchase but took longer than expected to receive product --and received in "installments."

Date of experience: August 31, 2021
New York
1 review
0 helpful votes
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Went well except one item wouldn't let me click on options until I went out of the site and then returned.,

Date of experience: August 31, 2021
Arizona
3 reviews
7 helpful votes
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Return service is the pits.
September 30, 2021
Updated review

Trying to send back a product is like walking through mud neck deep. I have tried 3 times now for the company to send back a return number. This has happened to me before and I forgot about it and I STILL have stuff I couldn't return. I vowed then never to use them again. But this time my husband ordered something for me.
Too bad because the clothes are cute... but they run smaller than most. Arms are cut too small for Americans.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
Miss W. — Lilicloth Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

We have replied your email, please check.

We value your business and we promise you that we will settle this matter at the best way we can.


Nice designs...
July 31, 2021
Previous review

Nice designs... We are X-large... hope they fit!

Date of experience: July 31, 2021
Arkansas
1 review
0 helpful votes
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Not happy
September 30, 2021
Updated review

A deplorable lack of communication regarding the processing of my order. I sent 3 emails asking for confirmation that my order was being processed, none of them were answered. Very unprofessional. Will not do business with you again!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 30, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

As we checked, we never receive your email.

We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected].


Your shipping is a little too high!
August 30, 2021
Previous review

Your shipping is a little too high! Should be upfront.

Date of experience: July 31, 2021
Utah
1 review
0 helpful votes
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Too many shirts to look at and hard to pick just a few

Date of experience: August 30, 2021
New York
1 review
0 helpful votes
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Quality Not As Expected
August 30, 2021

The products look nice online, hoping for good quality too.
Unfortunately the quality of the clothes - especially the tee shirt - was not acceptable. The sleeves of the tee shirt were cut raggedly and unfinished and the material is cheap. I am wearing it as a sleep shirt. The shorts were better made but the fabric is a very thin polyester. I won't order from Lilicloth again.

Date of experience: August 30, 2021
Michigan
1 review
0 helpful votes
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Ordering
August 30, 2021

Easy. Quick, pretty pictures, prices are in the range I can afford

Date of experience: August 30, 2021
Maryland
2 reviews
0 helpful votes
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Shipping takes too long
September 29, 2021
Updated review

Shipping takes too long…. Hard getting back to the original page

Date of experience: August 30, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

The delivered date depends on the weather and some other irresistible factors.

Hope you understand.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.


Hard getting back to the original page
July 30, 2021
Previous review

Hard getting back to the original page

Date of experience: July 30, 2021
Texas
1 review
0 helpful votes
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Interesting
September 29, 2021

Was not certain what I ordered after receiving confirmation but product received went over very well with my wife, so I am satisfied.

Date of experience: August 30, 2021
Miss W. — Lilicloth Rep
over a year old

You just finished the payment todyay, and now your order HBKQD00395791 was shipped.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

Stay safe and take care of each other.

Texas
4 reviews
0 helpful votes
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Great Stuff
August 30, 2021
Updated review

The items were exactly what I expected! Love the fit

Date of experience: August 30, 2021

The items looked very good
July 31, 2021
Previous review

The items looked very good. It was easy to look thru and tons of choices

Date of experience: July 31, 2021
Sweden
1 review
0 helpful votes
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Great online store and great shopping service. My clothes are amazing and exactly what I was looking for, awesome

Date of experience: August 30, 2021
Illinois
2 reviews
0 helpful votes
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Size runs a bit small
August 30, 2021

Nice shopping experience. I will shop here again! When I found this site I was shocked, all the clothes were so different than anything else I had seen, I love them! It was such a pleasure to see all these wonderful styles, colors, patterns and so much more. I placed an order for everything, and I love all of it The only thing is some of the items runs a bit small. Not really a problem because this gives me an excuse to wear my clothes a little tighter!

Date of experience: August 30, 2021
Idaho
1 review
0 helpful votes
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Sizes
August 30, 2021
Updated review

I placed an order and then emailed to change sizes. It was handled efficiently and the products are wonderful. Thank you so much.

Date of experience: August 30, 2021

Great site
July 28, 2021
Previous review

Great site

Date of experience: July 28, 2021
Canada
1 review
0 helpful votes
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Terrible
August 30, 2021
Updated review

Ordered 2 medium size tops. One was so tiny it wouldn't have fit a 5 year old and looked nothing like the picture. The other was so huge it would have fit a 350 pound man. The labels on both medium.
Threw them both out. Lesson learned.

Date of experience: August 30, 2021

Great so far
July 31, 2021
Previous review

Great so far

Date of experience: July 30, 2021
GB
1 review
0 helpful votes
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Nice tops
August 30, 2021
Updated review

Website very touchy, jumps about a bit, but some nice unusual tops

Date of experience: August 30, 2021

Website very touchy, jumps about a bit, but some nice...
July 31, 2021
Previous review

Website very touchy, jumps about a bit, but some nice unusual tops

Date of experience: July 31, 2021