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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I like the three long sleeve blouses. Nice fabric. Fits well, be sure to look it the size guide. Fabric is smooth and conforms to my body comfortably. New ce neckline, length is longer, but will take a belt for extra style. I bought 3 in different colors. I will enjoy wearing them this fall.
Easy and fast website and checkout! Although I was disappointed with the fabric for a few of the tops. Quite cheap material and paper-like material.
Very good shopping experience. Love variety of items & styles, colors, etc. Appreciate sizing chart but it's inconsistent with some styles/materials. Second time I've ordered & 2 out of 2 times - using sizing chart for item - a couple of items were too small and/or tight so I gifted to another. However, I love the material of all items I've purchased & plan to return.
OK, I GUESS. The product sizing was hard to determine what was right for me. The pictures on the site were insufficient. I didn't know that the my sweatshirt had dolman sleeves until I tried it on. That cut makes it look sloppy. Good communication on order status.
I laughed so hard and had a had time making a decision. Love the site and will be back for more...
Easy to navigate site and checkout was easy. Received order faster than expected would definitely purchase from them again!
Easy to navigate site and checkout was easy
Shipping took a long time and did not know products came from China
I ordered and got what may have been a confirmation of the order, it was not all that specific. After several weeks, I inquired about my order since I had received not communication re: shipping and approximate delivery date. Finally I received my order after around 3+ weeks. Not a problem, but I would like to have had some notice about when I could expect my order.
Shipping costs higher than expected. I hope quality will be good.
Product arrived relatively quickly. Colors as advertised. True to size and tunic length which I love.
Not my favorite fabric as it is a lay flat to dry but like it enough that I will forgive the fact I shouldn't put it in the dryer.
T- Shirts are very soft. I like them! And would purchase again.
Smooth. Uncomplicated. Size correct, fabric comfortable, color acceptable
My shopping experience was very pleasant. Easy checkout. Just ordered another t-shirt from their great selection. There is something for everyone here.
The shirts ok to nice. The sayings on them are great, from what I saw, but the navigation of the site is not as user friendly as I would have liked it to be.
My dress tore in the seam the first two hours of wearing it and still waiting in one item.
So far so good.! Thanks for being so prompt. Was happy to find
a product having stripes vertical rather than the usual horizontal... much more flattering.
Everything went nice and smooth. So far so good, now we see what the quality of the shirt is like.
It took quite a while for the shirt to arrive. It is of a fairly light cotton type cloth but it is acceptable. I will probably buy more for the summer time.
Good experience- fast delivery and good quality I purchased shirts for my camping girlfriends and they loved them
FUN! Some fun items. You need horse stuff tho and I would have spent even more.
FUN! Some fun items. You need horse stuff tho and I would have spent even more.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.

