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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Canada
1 review
0 helpful votes
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Outstanding product and service.
September 2, 2021
Updated review

Very good looking items. Price was fair. Delivery went well'

Date of experience: September 2, 2021

Very good looking items
August 2, 2021
Previous review

Very good looking items.

Date of experience: August 2, 2021
Nebraska
1 review
0 helpful votes
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Granddaughter sweatshirt
September 2, 2021

Easy website, true to fit size, delivery was a little longer than I'd like but had no idea it was coming from overseas.

Date of experience: September 2, 2021
Oklahoma
1 review
1 helpful vote
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Shirts delivered were not true to size
October 2, 2021
Updated review

Shirts were significantly smaller than what a Large should be.
Immediately after I ordered, I googled and learned this and emailed "customer service" within 10 minutes of my order to request one size larger to compensate. I was told no. Piss poor service.
No matter how nice your shirts are, no matter how much I may like the print, I can see no reason to order from a company with this level of "service".

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2021
Miss W. — Lilicloth Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

After we checked, we replied to your email within 24 hours since you contact us. At that time, your order was shipped. Once the order was shipped, it could not be changed.

We value your business and we promise you that we will settle this matter at the best way we can.


Great selection
August 3, 2021
Previous review

Great selection

Date of experience: August 3, 2021
Utah
3 reviews
0 helpful votes
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I really like all the items I have ordered, I just don't like shipping charges. I wish you would make the neck in the tops smaller, because I always have to wear something under them because I don't like the look without something around my neck.

Date of experience: September 2, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Utah
1 review
0 helpful votes
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Tops for me.
September 2, 2021

It was great variety to pick from. They had awesome designs and colors.

Date of experience: September 2, 2021
Canada
1 review
1 helpful vote
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Poor customer service
October 2, 2021

I've ordered twice from Lilicloth and will never again. I have received wrong items both times. Second time I order what was supposed to be items containing cotton blends but upon receipt found the clothing were polyester/rayon blends which I would never wear as not breathable. I immediately started process for return but did not hear back. I contacted Lilicloth and was sent the option to keep items and receive 25% of my $ back or return but have to pay for postage to China. I am very dissatisfied! Buyer beware...

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 2, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

New York
1 review
0 helpful votes
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Bad Choice
October 2, 2021
Updated review

The "discount" was deceiving and the payment for delivery way too high for a 12-15 day period. Also it seems this was paid through Paypal rather than my Visa as intended. I only received part of my order and the rest never came!

Date of experience: September 2, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

As we checked, you last item is pre-sale.

Pre-sale Rules:
1. Pre-sale discount can not be combined with any other discount or offer. All activities are mutually exclusive.
2. Pre-sale products will be shipped in 45 days.

If you run into any issues, please do not hesitate to contact us at [email protected].


The "discount" was deceiving and the payment for delivery...
September 2, 2021
Previous review

The "discount" was deceiving and the payment for delivery way too high for a 12-15 day period. Also it seems this was paid through Paypal rather than my Visa as intended.

Date of experience: August 3, 2021
New Mexico
1 review
0 helpful votes
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Easy to order with PayPal liked the colors and designs and the price.

Date of experience: September 2, 2021
South Carolina
1 review
0 helpful votes
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OK
September 2, 2021
Updated review

It was easy and I received my items although it took a long time.

Date of experience: September 2, 2021

I would rather wait until I receive the items
August 2, 2021
Previous review

I would rather wait until I receive the items

Date of experience: August 2, 2021
New York
2 reviews
0 helpful votes
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Sizes run small
October 2, 2021

First it says free shipping over 75 then is asks for more to get free shipping and why are sale items excluded?

Date of experience: September 2, 2021
Miss W. — Lilicloth Rep
over a year old

Shipping fees are calculated based on package weight and destination. We offer free Postal Shipping for orders over US $99.

You have enjoyed a discount.

So when your order amount is less than the certain amount you`ll be charged the shipping fee.

Hope for your understanding.

Illinois
1 review
0 helpful votes
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This is a great sweatshirt.
September 2, 2021

Easy to order - but I ordered a medium and it was too small

Date of experience: September 2, 2021
GB
1 review
0 helpful votes
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Two Tops Too Small
September 2, 2021

Quality of tops was very good but sizes were smaller than expected. I ordered 2XL, should have got 4XL. Delivery was quicker than anticipated.

Date of experience: September 2, 2021
GB
1 review
0 helpful votes
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Great, smooth and safe. Thanks guys and girls xx She loves it, Andrew

Date of experience: September 2, 2021
Arizona
1 review
0 helpful votes
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Every thing was fine.
September 2, 2021
Updated review

I purchased the shirt as a gift from my grandson to my ex. She loves it!

Date of experience: September 1, 2021

Every thing was fine, except for my auto fill did...
August 2, 2021
Previous review

Every thing was fine, except for my auto fill did not work on this website.

Date of experience: August 2, 2021
Georgia
1 review
0 helpful votes
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Cheap quality!
September 2, 2021
Updated review

Very poor quality! Took too long to receive order... a full. Month!

Date of experience: September 1, 2021

Hard to check out!?
August 3, 2021
Previous review

Hard to check out!?

Date of experience: August 2, 2021
North Carolina
1 review
0 helpful votes
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So-so
September 2, 2021

Love the wide variety of shirts and sayings. Reasonable prices for the products but shipping costs are a bit high and delivery of the products was slow. Also the top I ordered was described as a sweatshirt but the actual top is a thin cotton polyester blend. I was a bit disappointed.

Date of experience: September 1, 2021
Florida
1 review
0 helpful votes
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Shipping
September 2, 2021

Had trouble with the shipping.It took over a month to recieve. All order take over a month, even if you pay express mail. You get what you pay for. Buy 2 sizes bigger.the 7-10 day s is after being processing 3 weeks in china.

Date of experience: September 1, 2021
Australia
2 reviews
0 helpful votes
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I'm only talking to my dog today
September 1, 2021
Updated review

Easy shopping and great styles, colourful and fun sayings

Date of experience: September 1, 2021

Easy shopping
August 2, 2021
Previous review

Easy shopping

Date of experience: August 2, 2021
Wisconsin
1 review
0 helpful votes
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Return policy sucks
September 1, 2021

Sized way too small, and return policy sucks. Stay with a USA company.

Date of experience: September 1, 2021
Virginia
1 review
0 helpful votes
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Excellent. Good value for money
September 1, 2021
Updated review

First time buyer. I hope the quality is good and that shipping is fast.

Date of experience: September 1, 2021

First time buyer
August 2, 2021
Previous review

First time buyer. I hope the quality is good and that shipping is fast.

Date of experience: August 2, 2021