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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Very good looking items. Price was fair. Delivery went well'
Easy website, true to fit size, delivery was a little longer than I'd like but had no idea it was coming from overseas.
Shirts were significantly smaller than what a Large should be.
Immediately after I ordered, I googled and learned this and emailed "customer service" within 10 minutes of my order to request one size larger to compensate. I was told no. Piss poor service.
No matter how nice your shirts are, no matter how much I may like the print, I can see no reason to order from a company with this level of "service".
I really like all the items I have ordered, I just don't like shipping charges. I wish you would make the neck in the tops smaller, because I always have to wear something under them because I don't like the look without something around my neck.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
It was great variety to pick from. They had awesome designs and colors.
I've ordered twice from Lilicloth and will never again. I have received wrong items both times. Second time I order what was supposed to be items containing cotton blends but upon receipt found the clothing were polyester/rayon blends which I would never wear as not breathable. I immediately started process for return but did not hear back. I contacted Lilicloth and was sent the option to keep items and receive 25% of my $ back or return but have to pay for postage to China. I am very dissatisfied! Buyer beware...
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
The "discount" was deceiving and the payment for delivery way too high for a 12-15 day period. Also it seems this was paid through Paypal rather than my Visa as intended. I only received part of my order and the rest never came!
Thank you for your feedback and sorry for the inconvenience.
As we checked, you last item is pre-sale.
Pre-sale Rules:
1. Pre-sale discount can not be combined with any other discount or offer. All activities are mutually exclusive.
2. Pre-sale products will be shipped in 45 days.
If you run into any issues, please do not hesitate to contact us at [email protected].
The "discount" was deceiving and the payment for delivery way too high for a 12-15 day period. Also it seems this was paid through Paypal rather than my Visa as intended.
It was easy and I received my items although it took a long time.
I would rather wait until I receive the items
First it says free shipping over 75 then is asks for more to get free shipping and why are sale items excluded?
Shipping fees are calculated based on package weight and destination. We offer free Postal Shipping for orders over US $99.
You have enjoyed a discount.
So when your order amount is less than the certain amount you`ll be charged the shipping fee.
Hope for your understanding.
Easy to order - but I ordered a medium and it was too small
Quality of tops was very good but sizes were smaller than expected. I ordered 2XL, should have got 4XL. Delivery was quicker than anticipated.
Great, smooth and safe. Thanks guys and girls xx She loves it, Andrew
I purchased the shirt as a gift from my grandson to my ex. She loves it!
Every thing was fine, except for my auto fill did not work on this website.
Very poor quality! Took too long to receive order... a full. Month!
Love the wide variety of shirts and sayings. Reasonable prices for the products but shipping costs are a bit high and delivery of the products was slow. Also the top I ordered was described as a sweatshirt but the actual top is a thin cotton polyester blend. I was a bit disappointed.
Had trouble with the shipping.It took over a month to recieve. All order take over a month, even if you pay express mail. You get what you pay for. Buy 2 sizes bigger.the 7-10 day s is after being processing 3 weeks in china.
Easy shopping and great styles, colourful and fun sayings
Sized way too small, and return policy sucks. Stay with a USA company.
First time buyer. I hope the quality is good and that shipping is fast.
First time buyer. I hope the quality is good and that shipping is fast.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Size of items from different designers differ. ​Sorry that they did not fit your body shape.
After we checked, we replied to your email within 24 hours since you contact us. At that time, your order was shipped. Once the order was shipped, it could not be changed.
We value your business and we promise you that we will settle this matter at the best way we can.