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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate, hope the tops are cute. The website was easy to navigate with many options of colours and shirt styles once I choose the "blurb" for the front.
1st time buyer. Love your products however the shipping cost were way higher than what I would expect and combine that with the time it took to receive the product was crazy. The shipping cost for my purchase was very close to the cost of the product which I thought was an excellent price. Bottom line, when I add the shipping cost, the good deal wasn't nearly as attractive as it appeared. I do however love your whimsical Tee Shirts and sweat shirts.
Had a slight issue getting to the check out. Haven't dealt with lilicloth before so will reserve judgement until I receive my purchase.
Trouble with sizing seem to be between m&l. One shirt with misspelled words. You would not send another to correct problem. Will not buy from you again.
Sorry for the inconvenience!
As we checked, we have offered you a option before, please check your email.
We value your business and we promise you that we will settle this matter at the best way we can.
Trouble with sizing seem to be between m&l.
I like the descriptions of the clothes and the ease of ordering. The website is also easy to navigate.
I like all the information about the clothes and the size charts.
I like all the information about the clothes
Absolutely TERRIBLE EXPERIENCE! Quality poor. Described as a sweatshirt, WASN'T! THIN. No correspondence via email OR text about delivery, ect. I HAD TO INITIATE ANY CORRESPONDENCE. Tried returning product. Cost to return would be 2x the cost of the shirt! WILL NEVER ORDER AGAIN... EVER!
1st time shopper for wife's birthday. Easy experience.
Received 3 items two were acceptable and the 3rd one was not. I have not received any notation of my request for return of 3rd item, which was unacceptable. Said response would be within 48 hours and it has been a week. Order #HBKQD*******. Sub order # *******
Quick process, hope shipping is as efficient.
Did not get product as shown in the picture. Lady was wearing a cotton dress. Received an extremely thin, cheap polyester tablecloth material. Very nasty bait and switch. Will never order from lilicloth.
Sorry that you are not satisfied with the item(s).
We value your business and we promise you that we will settle this matter at the best way we can.
Not sure if I'll get product shown in the picture
Nothing fits. Neck holes big enough to drive a car through, sleeves down to my knees, no room for breasts or hips, binding under the arms... then I see I'm expected to pay to return this stuff? No, it's all going straight to the thrift store.
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
I like your stuff but your cart pages are confusing and frustrating.
Very light and flimsy…sizing was ok, shipping was ok. You get what you pay for.
Check the size chart on every item…they vary a lot.
I loved the text, but the actual product was very disappointing. Size was way too small. Flimsy fabric, etc.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.
Nice website. Let's wait to see how merchandise is
Clothes not as pictured. I take a size 2x and bought 3x and extremely small and did not fit. Ordered 2 of the same item in 2 different colors, only received one but was charged for 2. Was told the navy one was out of stock and never received it. Did not bother to return the clothes, or get a refund for the one out of stock. Would not purchased from them again. Lesson learned
Sorry that you are not satisfied with the item(s).
1. Yes, the Striped Long Sleeve Turn-Down Collar T-shirt & Top is out of stock. Would you like to change to another one at the same price or get a refund?
2. For the received items, your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
Hope clothes are as nice as they are pictured
The website is all over the place. It doesn't remember that I pay in GBP. There are offers of discount for 50%, 10%, & 20% -?-! Crazy! You don't have an express delivery, but when I went over a certain amount it was free, then it was $17.99. Not a great experience.
The website is all over the place. It doesn't remember that I pay in GBP. There are offers of discount for 50%, 10%, & 20% -?-! Crazy! You don't have an express delivery, but when I went over a certain amount it was free, then it was $17.99. Not a great experience.
I really enjoyed your website, a lot to choose from
This online clothing page has high quality clothing, I am very happy with my purchase in this boutique on the web, especially for the solution to all the transport problems that have happened in recent days due to the pandemic.
Not all of the items I purchased fit the same. While I was satisfied with the product, I wish all had fit the same. Color and quality were fine and I was very pleased. I would suggest that a notation be placed on the product indicated if sizes ran true.
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Thank you for your feedback.
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Hope you can understand.