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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Poor quality materials. Decoration very cheap -- will fall off in a very short time. Size small was very big.
Delivery was very slow.
I ordered the shirt because it was patriotic. The color and quality of the shirt were excellent. The fit is good.
Amazing... love the clothes! I think that being able to wear clothes like these are such a great ice breaker. Whether I am at the grocery store or camping someone will notice these shirts and have a great laugh.
All good, thank you. I got burnt ordering online medium size T-shirts (came too small) and this time I ordered L size… this time were a wee too big!
When I received my order from this website, I put everything on to test the quality and it is nice, the fit of the dress is good as I ordered a size up to my normal size!
The shipping cost is way too high for a tshirt. In addition, the way the checkout works, the total with shipping is never shown, so I purchased it when I thought I was going to a final checkout page. I think I would not have purchased if I had known the full price before buying.
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Hope you can understand.
First time shopping. I love the fabric and all the items, I'll be back
Organization caused me to skip around a lot. Will you people stop this manipulation, It's my statement and this is all I have to stay. This is the third time I tried to send this and it got tangled up each time
Organization cause me to skip around a lot.
Loved looking at the designs and styles, however the materials are heavy on the synthetic side and low on the cotton and natural fiber side. T-shirts have more cotton in the "blend". Like my T-Shirts.
I've enjoyed searching through the dresses and shirts. I like the clothing designs your offer.
The shirts look exactly like the pictures. A little bit thin, but sizing seems right. IDK, yet if they shrink a lot. Overall, I will be getting more shirts. Website really needs help. Hard to navigate, pictures get huge hiding other information. Sales explanations non existent,
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Pretty Good so far, the ones I tried on fit nice. So comfy to wear
When you look at an item it jumps around when you go back to previous pages
When you look at an item it jumps around when you go back to previous pages
I paid $9.99 for shipping on a $14.00 item? Robbery, and it's my last visit to your site!
Sorry that you are not satisfied with the item(s).
To improve the product quality and service, may I know why you are not satisfied with the product?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
I pif $9.99 for shipping on a $14.00 item? Robbery, and it's my last visit to your site!
I am pleased with the quality of the products I purchased... but I have never in my life experienced a more frustrating experience in getting status of my order. I also feel like you are making a big mistake by not identifying that your products are produced in CHINA and to expect an inordinate amount of time for the products to make the transition from CHINA to the final destination in the USA. You are really misleading people by not making this really clear to expect sometimes up to a MONTH to receive your purchases.
Your claim/complaint/feedback is very important to us. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
Menus are easy to follow and the various choices are great
Very poor quality. Tee shirts marked the same sizes weren't the same size. Arm sleeve placement was off and/or twisted. One shirt had only raw edges and not hemmed on bottom or sleeves so that they curled up all over. Material used was not of equal quality for each shirt. Some was too thin to wear for modesty. And another shirt side seams weren't straight. I donated them to Salvation Army. I don't see myself ordering more shirts for gifts or myself.
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will strive to improve the quality of our services and products.
I bought the sweatshirts as pj tops and ordered bigger sizes than usual. However, on receiving the products found the sizes were super small. Very, very disappointing as I bought many for Xmas presents but useless now. No way will they fit even though they were bigger sizes ordered.
Size of items from different designers differ. ​Sorry that they did not fit your body shape.
Could you please send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
All the items are lovely and the colours very accurate. One tank top I ordered in black and received it in gray. But it's ok, I kinda like the grey. Also it arrived 2 weeks after the other items.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thank you for your feedback and sorry for the inconvenience.
What coupon code do you refer to?
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.