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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Oklahoma
1 review
0 helpful votes
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The first time i ordered they kept my $35 and never gave me my merchandise. This is my second order And i got it. However it took about a month! The shirt is cute and looks like the picture but the sleeves are extremely long and i will have to hem them before wearing.

Date of experience: September 7, 2021
New York
1 review
1 helpful vote
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I ordered online here a top for my daughter that was too small, however, as the top was sold out, they offered me another top with another design, my daughter was absolutely delighted! Great quality of clothing and excellent customer service, thank you very much.

Date of experience: September 7, 2021
Virginia
2 reviews
0 helpful votes
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Exceptional Variety
September 7, 2021
Updated review

Easy to use website! Excellent prices! Exceptional variety to pick from from very casual to evening wear.

Date of experience: September 7, 2021

Easy to use website!
August 2, 2021
Previous review

Easy to use website! Excellent prices!

Date of experience: August 2, 2021
Mississippi
1 review
0 helpful votes
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A+
September 7, 2021

Fun and easy"……………………………………………………………………
……………………….

Date of experience: September 7, 2021
Tennessee
1 review
0 helpful votes
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Love the variety of items. I love that they have clothing and accessories.

Date of experience: September 7, 2021

A lot of variety
August 5, 2021
Previous review

A lot of variety

Date of experience: August 5, 2021
Ohio
1 review
0 helpful votes
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From new customer
October 7, 2021
Updated review

I have not received my total order and I was not pleased with the sizes.
I will not purchase from this company again.

Date of experience: September 7, 2021
Miss W. Lilicloth Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

After we checked, the remaining parcel(s) are in normal transit.

They are pre sale.

Pre-sale Rules:
1. Pre-sale discount can not be combined with any other discount or offer. All activities are mutually exclusive.
2. Pre-sale products will be shipped in 45 days.

If you run into any issues, please do not hesitate to contact us at [email protected].


So far So good
August 7, 2021
Previous review

So far So good

Date of experience: August 7, 2021
Canada
1 review
0 helpful votes
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I BOUGHT SOME SHIRTS AND THEN ANOTHER SET BECAME AVAILABLE SO I HAVE SPENTB APPROX $140 ON 2SEPERATE PURCHASES

Date of experience: September 7, 2021

I BOUGHT SOME SHIRTS AND THEN ANOTHER SET BECAME AVAILABLE...
August 20, 2021
Previous review

I BOUGHT SOME SHIRTS AND THEN ANOTHER SET BECAME AVAILABLE SO I HAVE SPENTB APPROX $140 ON 2SEPERATE PURCHASES

Date of experience: August 20, 2021
Pennsylvania
2 reviews
10 helpful votes
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I just want an exchange for size
September 7, 2021
Updated review

I remember when clothes were manufactured in the United States and the dyes were crisp. That rarely happens anymore. The clothes I bought do fit except for two items of 4. I just want to exchange but there is no easy way to do that.
I sent an email to their customer service on Saturday, September 4. It is now September 7. Because of the holiday I hope to hear from them by Thursday, September 9. I believe that that is reasonable.

Date of experience: September 7, 2021

Loads of selections!
August 7, 2021
Previous review

Loads of selections!

Date of experience: August 7, 2021
Texas
2 reviews
0 helpful votes
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Fun sweatshirts
September 7, 2021

We received two of the three sweatshirts I ordered. A little disappointed that we couldn't all wear them the same time as we only get together once a year.

Date of experience: September 7, 2021
New York
1 review
0 helpful votes
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While the items were attractive and well made, I do feel that they ran small for the posted size, resulting in a tight fit. I think you should add a caution to the site, alerting people that they might want to order a size or two larger if they desire a looser fit.

Date of experience: September 7, 2021
Colorado
1 review
0 helpful votes
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New customer comments
September 7, 2021
Updated review

The shopping message was confusing. I had to fill my card three or four times before I had anything in it. I love the looks of your products. The products I ordered live up to the quality that I saw online. I am well satisfied with my items.

Date of experience: September 7, 2021

The shopping message was confusing
September 6, 2021
Previous review

The shopping message was confusing. I had to fill my card three or four times before I had anything in it. I love the looks of your products I hope they match up to what I see.

Date of experience: August 7, 2021
Arizona
2 reviews
0 helpful votes
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First Problem order Final Sales are an issue
September 7, 2021
Updated review

This was my 4th order with Lilicloth. All previous orders were of high quality, and fit perfectly. This time only 2 things that said they were small really were.
I happen to have a sewing machine and will alter these to fit, since all final sales are not returnable.
I also ordered an undergarment that was so thin I stuck my thumb through it when I was trying it on. These are also not returnable.
I am just not going to shop these types of items any more

Date of experience: September 7, 2021

I loved my first order
August 30, 2021
Previous review

I loved my first order. I am still waiting on one item, but other than that all is good

Date of experience: July 30, 2021
Colorado
3 reviews
0 helpful votes
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Great selection of apparel
September 7, 2021

This is one of my favorite online stores - I love the unique merchandize that I can purchase with fair prices and good quality.

Date of experience: September 7, 2021
Nebraska
1 review
0 helpful votes
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Very easy to order-size chart misleading. When I asked to exchange the shirt I was told the exchange address is in CHINA! I would be responsible for postage both ways! Tell me how reasonable that is. A second choice was to keep the product and receive a 15% rebate.
The clothes are cute BUT be very very careful so you don't have to exchange it!

Date of experience: September 7, 2021
Utah
1 review
0 helpful votes
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Could NOT return an item!
September 7, 2021

I really liked two of the items I received, the 3rd did not fit well and looked like a "prison shirt".
I was told it was ineligible for a return. I wasn't looking for a refund, I would have gladly had it go towards another selection. And with all of your cute items I would have ordered MANY more times but given your 'absolutely no return' policy on the item I didn't like, I probably will NOT order from you again. So you have lost what would have been a very good customer because of ONE SHIRT! Very poor customer service... your policy should be 'do whatever you can to make the customer, happy so they will continue to be our customer'

Date of experience: September 6, 2021
New Hampshire
2 reviews
0 helpful votes
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Halloween Scream
September 7, 2021

I ordered a t-shirt for my niece and a long sleeve shirt for myself. They had a Halloween theme printed on the front. I was really excited to see them as I ripped the package open. When I saw the shirts I screamed…not because I was disappointed. I was absolutely thrilled by the softness of the shirts, how well made they were and how beautifully printed the design was. I can't wait to give the one I bought for my niece to her. Thank you

Date of experience: September 6, 2021
New Zealand
3 reviews
2 helpful votes
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Everytime I shop at Lilcloth/Hawalili, I get a buzz. I love shopping here, as the clothes are really unique. Have a great day. Kind regards Barb

Date of experience: September 6, 2021

Everytime I shop at Lilcloth/Hawalili, I get a buzz
March 3, 2021
Previous review

Everytime I shop at Lilcloth/Hawalili, I get a buzz. I love shopping here, as the clothes are really unique. Have a great day. Kind regards Barb

Date of experience: March 3, 2021
Michigan
2 reviews
0 helpful votes
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Product runs small.
September 6, 2021

So far so good, but product runs small - would have been nice to know that.

Date of experience: September 6, 2021
Maine
1 review
0 helpful votes
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Took some time to arrive
September 6, 2021

The funny sayings are what caught my eye. The shirts look nice. The people I gave them to love what's on them. The 2 sets of earrings were inexpensive, and that is probably why one pair arrived broken. I wouldn't order jewelry again but the shirts were a hit. In the future I will plan for a long delivery time.

Date of experience: September 6, 2021
Florida
1 review
0 helpful votes
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Disappointing very disappointing the shirts are so beautiful but to tight & short.

Date of experience: September 6, 2021

WONDERFUL SO FAR
August 2, 2021
Previous review

WONDERFUL SO FAR

Date of experience: August 2, 2021