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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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These clothes are fresh and exciting. Simple yet enticing. I love shopping for my wife!
I was offered a 50% discount and I am not getting it?
I am very upset!
This was explained! It was up to 50%! My Bad... I am no longer upset.
However, I wanted 3 t-shirts. All XL, but I got 1 XL & 2 S. Now I am waiting for the return label so I may get my refund... Keep you posted, as soon as I know more.
Ordered X Large on 2 t shirts, did not fit right. Too small! Most places that sell clothing, especially shirts and t shirts let you know to order at least one size up from your usual size because it/they run small. My loss. I gave them away
The items I ordered arrived as lovely as they appeared, thank you
Easy to view options with quick response
I ordered two sweatshirts one was ok the other one the sleeves were split with buttons on them.
Disappointed especially paying$50 for two shirts that came not what you was expecting.
Website is fast, easy to use and layout is clear. Items are described accurately and color is accurately
I don't like this ordering and it is confusing. I didn't see where the number was to fill in the blank on the order. Very confusing but I like your products. Really cute shirts.
I like all of them.
I like this shirt but I hate your set up to shop it sucks and you should not try to make people buy more than they want.
Clothing is of an inferior quality being made from cheap synthetic material. Pictures look great but don't expect your clothes to look like them! All clothes fir poorly as well and are generally to small and shrink! I did order 10 items and have retuned 7 months ago! My refund has NOT happened. Despite my following up and emails never being responded to, there is still no refund! I have definitely learnt my lesson on purchasing from China! Do yourself a favour and don't waste your money!
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
I love what I ordered! The sizing on the shirt was a bit off. I am not clear on whether or not the tee shirts can go in the dryer. It's is just right in top but way too big in the length.
Not clear on checking out, finishing payment. I gave up once before.
The neckline on some tee shirts are much too baggy. Doesn't make a good fit.
Problems w/email, password. Need option of "continue shopping" before finishing
I enjoyed reading all the t shirts,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I recently bought the gray skirt and blouse set from this online boutique, I am so in love with the fabric and the quality, it looks great too. The price and shipping were exceptional, I would definitely recommend this website.
Some of the items are very thin fabric tho at such reasonable prices, I expected the same. Overall I'm happy with the purchases.
Great website and great items. I had trouble finding MEN'S t-shirts... vs. WOMEN'S t-shirts. I'd have appreciated better categorization.
Ordering was reasonably easy, delivery was slow (6 weeks?) but I wasn't in a hurry, product was reasonably close to expectations except the size was more like XLG than the M it claimed to be, and any hope of returning the article for a replacement was discouraged by policies and emails from the company.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
I ordered two tops and they both arrived on time and looking great. I already ordered two more. Great print, clear and sharp. Very Satisfied with this website
Easy to order, and I liked the merchandise. The colors and styles are cute and the sizing is accurate.
Items were creased. I soaked and washed in the machine twice and the creases all remained. A chemical smell was present too.
Great selection! I like the many choices I had to pick from on this order. I would recommend this site. I ordered 3x, but some of the clothes were smaller than a 3x. I am keeping them because I'm trying to lose weight.
Great website. Easy to navigate. Lots of cool things I really like.
I was disappointed that the shirt had a mistake. I didn't want to send it back and have to pay extra postage
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Please be kindly know that the discount is up to 50%, not 50% in total.
We are sorry for any misunderstanding caused to you.