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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Quick and easy to find stuff, sizes were fairly accurate, prices good for the value
Fairly easy to order & pay lots of money for a cheap fabric! False advertised - not a sweat shirt!
I hope the sizing is right on these. It was not, but I will fit them soon
I hope the sizing is right on these.
It was very difficult and too expensive to send the item back. The refund amount is too small.
Sorry that you are not satisfied with the item(s).
We value your business and we promise you that we will settle this matter at the best way we can.
Great. Hope it all gets delivered without loosing anything to sales going out. Will shop here again! SStarted a few days ago
Great. Hope it all gets delivered without loosing anything to sales going out. Will shop here again! SStarted a few days ago
I enjoyed shopping, and the prices were affordable!
Navigation needs some work done and checking out as well. Thanks
Navigation needs some work done and checking out as well. Thanks
I did not know they were not american made. Evidently they were made in China. China must have different sizes than America. Neither shirt fit me. Lilicloth would only take them back if I paid to have them shipped back to china and told me I might also have to play extra charges. My only other choice was to keep them and they would credit me $4.00 of the $39.58 (for clothes I cannot wear). So, no, I was not happy with lilicloth and will not be reordering anything.
Thank you for your feedback and sorry for the inconvenience.
If you run into any issues, please do not hesitate to contact us at [email protected].
Ordering was easy and it only took a couple of weeks to get.
It was way to order once my internet straightened up.
A shirt and a pair of shoes didn't fit by body style. Always take a chance when shopping online.
Excellent site easy to navigate. No issues putting my order together
I'm very disappointed with the pants that I ordered. I ordered a 3X and I normally wear One X. I ended up giving the pants to our daughter who wears a size small. The pants are cute but the side thing is way off. The shirts that I ordered we're way too big. I can deal with it being too big however I probably won't order from this company again. And I still haven't received one of my shirts. I have not contacted lilicloth cuz I figured it'd be more of a headache to send them back and it's worth. I just need to learn not to order clothes from China
Three of the medium sized tshirts were a little big but fit okay. One medium was smaller and fit beautifully. The small sized T-shirt was more like a large or extra large. I do like the softness of 4 of the shirts. I'm still missing one item I ordered.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
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For the item you have not received, we have replied to your email, please check.
If you run into any issues, please do not hesitate to contact us at [email protected].
I've tried to place my order 10-12 times. I couldn't even talk to anyone. Every time I logged in something in my cart had been removed. I'm very curious how long it will take to get my order and the quality of the clothes.
The Large "drive a stick" sweatshirts were far from large. They were small not even medium. I am enjoying two of the blouses which are not large but XL. I was disappointed in the sweatshirts because I wanted to send one to my daughter for whom it would have been perfect. I ended up giving it to a tiny friend. The second one?
I love that you kept things in my cart so that I could have the time I needed to assure I wanted these items, in these sizes, and so that I have the money to pay.
I love that you kept things in my cart so that I could have the time I needed to assure I wanted these items, in these sizes, and so that I have the money to pay.
IT'S MY FIRST TIME ON THIS SITE. THERE'S A HUGE VARIETY TO SELECT FROM, I'M HOPING I WON'T BE DISAPPOINTED BECAUSE I COULD CERTAINLY BUY MORE. After I placed my order, I never received an email confirming my order, payment or approximate delivery date. The items are cheaply made, the pictures are very misleading. Because my sales are final, I can't return them. Ive just donated over $100 worth to a shelter. What a Sham
I look forward to cooler weather so I can wear my holiday shirts! The quality is good, material is comfortable
Hard to find where to increase quantity. If I want to buy more of one item, it should be easier.
Good selections; many floral designs; lots of colors
Very easy to complete purchase. It is as described and fits great
The products are not as represented in size. Even though I went by their size chart, the sizes are not accurate. They say its because they purchase from different manufacturers which is a poor excuse. One shirt had the lettering coming off. I spent about $150 and they only wanted to refund me $33 and change. They want me to pay for the return then they will decide if I get a refund, why should I trust them. Then they will have the shirts and can give me anything or nothing. I asked for a $50 refund but they said they can not afford that... I just gave them $147.00! I ordered 7 shirts and 3 are passable. The sizes are too big or too small.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
Your claim/complaint/feedback is very important to us and to our designers.
We will do our best to address your concerns and serve your fashion needs.