Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lilicloth

Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey stargrey stargrey stargrey stargrey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
Follow Brenda B.
Unfollow Brenda B.
Share Review
Report Review

Happy with products
September 11, 2021
Updated review

Quick and easy to find stuff, sizes were fairly accurate, prices good for the value

Date of experience: September 11, 2021

Quick and easy to find stuff
August 12, 2021
Previous review

Quick and easy to find stuff

Date of experience: August 12, 2021
New York
1 review
0 helpful votes
Follow Sarah I.
Unfollow Sarah I.
Share Review
Report Review

Disappointed! Fabric was very cheap.
October 11, 2021
Updated review

Fairly easy to order & pay lots of money for a cheap fabric! False advertised - not a sweat shirt!

Date of experience: September 11, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check?

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.


Fairly easy
August 12, 2021
Previous review

Fairly easy

Date of experience: August 12, 2021
Pennsylvania
1 review
0 helpful votes
Follow Margaret U.
Unfollow Margaret U.
Share Review
Report Review

I hope the sizing is right on these. It was not, but I will fit them soon

Date of experience: September 11, 2021

I hope the sizing is right on these
August 12, 2021
Previous review

I hope the sizing is right on these.

Date of experience: August 12, 2021
Washington
1 review
0 helpful votes
Follow Maria U.
Unfollow Maria U.
Share Review
Report Review

Returns
October 11, 2021
Updated review

It was very difficult and too expensive to send the item back. The refund amount is too small.

Date of experience: September 11, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

We value your business and we promise you that we will settle this matter at the best way we can.


It was very easy
August 12, 2021
Previous review

It was very easy.

Date of experience: August 12, 2021
Texas
1 review
0 helpful votes
Follow Kimberly T.
Unfollow Kimberly T.
Share Review
Report Review

Great. Hope it all gets delivered without loosing anything to sales going out. Will shop here again! SStarted a few days ago

Date of experience: September 11, 2021

Great
August 3, 2021
Previous review

Great. Hope it all gets delivered without loosing anything to sales going out. Will shop here again! SStarted a few days ago

Date of experience: August 3, 2021
Colorado
1 review
0 helpful votes
Follow Jessica R.
Unfollow Jessica R.
Share Review
Report Review

Graphic tee shirts
September 11, 2021

I enjoyed shopping, and the prices were affordable!

Date of experience: September 11, 2021
Florida
1 review
0 helpful votes
Follow Stephanie S.
Unfollow Stephanie S.
Share Review
Report Review

T-shirts
September 11, 2021
Updated review

Navigation needs some work done and checking out as well. Thanks

Date of experience: September 10, 2021

Navigation needs some work done and checking out as...
September 10, 2021
Previous review

Navigation needs some work done and checking out as well. Thanks

Date of experience: August 11, 2021
Iowa
1 review
0 helpful votes
Follow Amanda D.
Unfollow Amanda D.
Share Review
Report Review

Sizing of shirts
October 11, 2021

I did not know they were not american made. Evidently they were made in China. China must have different sizes than America. Neither shirt fit me. Lilicloth would only take them back if I paid to have them shipped back to china and told me I might also have to play extra charges. My only other choice was to keep them and they would credit me $4.00 of the $39.58 (for clothes I cannot wear). So, no, I was not happy with lilicloth and will not be reordering anything.

Date of experience: September 10, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

If you run into any issues, please do not hesitate to contact us at [email protected].

New Jersey
1 review
0 helpful votes
Follow Amanda P.
Unfollow Amanda P.
Share Review
Report Review

Very satisfied
September 11, 2021
Updated review

Ordering was easy and it only took a couple of weeks to get.

Date of experience: September 10, 2021

It was way to order once my internet straightened up
August 11, 2021
Previous review

It was way to order once my internet straightened up.

Date of experience: August 11, 2021
Texas
1 review
0 helpful votes
Follow Susan Y.
Unfollow Susan Y.
Share Review
Report Review

1 our of 3 were a hit
September 10, 2021
Updated review

A shirt and a pair of shoes didn't fit by body style. Always take a chance when shopping online.

Date of experience: September 10, 2021

Easy to use website
August 6, 2021
Previous review

Easy to use website

Date of experience: August 6, 2021
Canada
1 review
0 helpful votes
Follow Jessica Y.
Unfollow Jessica Y.
Share Review
Report Review

Good experience
September 10, 2021
Updated review

Excellent site easy to navigate. No issues putting my order together

Date of experience: September 10, 2021

Excellent site
August 11, 2021
Previous review

Excellent site

Date of experience: August 11, 2021
New York
1 review
0 helpful votes
Follow Pamela V.
Unfollow Pamela V.
Share Review
Report Review

Disappointed
September 10, 2021

I'm very disappointed with the pants that I ordered. I ordered a 3X and I normally wear One X. I ended up giving the pants to our daughter who wears a size small. The pants are cute but the side thing is way off. The shirts that I ordered we're way too big. I can deal with it being too big however I probably won't order from this company again. And I still haven't received one of my shirts. I have not contacted lilicloth cuz I figured it'd be more of a headache to send them back and it's worth. I just need to learn not to order clothes from China

Date of experience: September 10, 2021
Colorado
1 review
0 helpful votes
Follow Martha U.
Unfollow Martha U.
Share Review
Report Review

Sizing all over the board.
October 10, 2021
Updated review

Three of the medium sized tshirts were a little big but fit okay. One medium was smaller and fit beautifully. The small sized T-shirt was more like a large or extra large. I do like the softness of 4 of the shirts. I'm still missing one item I ordered.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
Miss W. — Lilicloth Rep
over a year old

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
​
For the item you have not received, we have replied to your email, please check.

If you run into any issues, please do not hesitate to contact us at [email protected].


I've tried to place my order 10-12 times
September 10, 2021
Previous review

I've tried to place my order 10-12 times. I couldn't even talk to anyone. Every time I logged in something in my cart had been removed. I'm very curious how long it will take to get my order and the quality of the clothes.

Date of experience: August 11, 2021
Arizona
2 reviews
0 helpful votes
Follow Marlene J.
Unfollow Marlene J.
Share Review
Report Review

Size deceptive
September 10, 2021

The Large "drive a stick" sweatshirts were far from large. They were small not even medium. I am enjoying two of the blouses which are not large but XL. I was disappointed in the sweatshirts because I wanted to send one to my daughter for whom it would have been perfect. I ended up giving it to a tiny friend. The second one?

Date of experience: September 10, 2021
Alaska
1 review
0 helpful votes
Follow Carol D.
Unfollow Carol D.
Share Review
Report Review

LOVE your products!
September 10, 2021
Updated review

I love that you kept things in my cart so that I could have the time I needed to assure I wanted these items, in these sizes, and so that I have the money to pay.

Date of experience: September 10, 2021

I love that you kept things in my cart so that I could...
August 10, 2021
Previous review

I love that you kept things in my cart so that I could have the time I needed to assure I wanted these items, in these sizes, and so that I have the money to pay.

Date of experience: August 10, 2021
Georgia
1 review
0 helpful votes
Follow Barbara X.
Unfollow Barbara X.
Share Review
Report Review

First & Last
September 10, 2021

IT'S MY FIRST TIME ON THIS SITE. THERE'S A HUGE VARIETY TO SELECT FROM, I'M HOPING I WON'T BE DISAPPOINTED BECAUSE I COULD CERTAINLY BUY MORE. After I placed my order, I never received an email confirming my order, payment or approximate delivery date. The items are cheaply made, the pictures are very misleading. Because my sales are final, I can't return them. Ive just donated over $100 worth to a shelter. What a Sham

Date of experience: September 10, 2021
Texas
1 review
0 helpful votes
Follow Kimberly E.
Unfollow Kimberly E.
Share Review
Report Review

Excellent Quality
September 10, 2021
Updated review

I look forward to cooler weather so I can wear my holiday shirts! The quality is good, material is comfortable

Date of experience: September 10, 2021

Hard to find where to increase quantity
November 27, 2020
Previous review

Hard to find where to increase quantity. If I want to buy more of one item, it should be easier.

Date of experience: November 27, 2020
Pennsylvania
1 review
0 helpful votes
Follow Diane C.
Unfollow Diane C.
Share Review
Report Review

Blouses
September 10, 2021
Updated review

Good selections; many floral designs; lots of colors

Date of experience: September 10, 2021

Good selections
August 11, 2021
Previous review

Good selections

Date of experience: August 11, 2021
California
1 review
0 helpful votes
Follow Amanda J.
Unfollow Amanda J.
Share Review
Report Review

Great shirt
September 10, 2021

Very easy to complete purchase. It is as described and fits great

Date of experience: September 10, 2021
California
1 review
0 helpful votes
Follow Anna G.
Unfollow Anna G.
Share Review
Report Review

Don't waste your money...
September 10, 2021

The products are not as represented in size. Even though I went by their size chart, the sizes are not accurate. They say its because they purchase from different manufacturers which is a poor excuse. One shirt had the lettering coming off. I spent about $150 and they only wanted to refund me $33 and change. They want me to pay for the return then they will decide if I get a refund, why should I trust them. Then they will have the shirts and can give me anything or nothing. I asked for a $50 refund but they said they can not afford that... I just gave them $147.00! I ordered 7 shirts and 3 are passable. The sizes are too big or too small.

Date of experience: September 10, 2021