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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Great website. Easy to use, great selection of products fun!
Great so far, can't wait to see my products!
The experience was easy and everything was done online. It was short and pleasant.
Thing was done online
I received a T-shirt I never ordered. It was a White small. No one I know could ever fit into one that small! I will donate to the needy.
Too slow, I wanted to order more. Very complicated
I was very excited by the colors and choices of items that were on this website. The clothes looked comfortable and described as cotton or linen blends and the colors were beautiful. But when they arrived, the "blends were more polyester than cotton and the "sweater" that looked woven in the picture was a polyester shirt with the design printed on it! The sweatshirt was polyester and the seams were sown so poorly the edges of fabric poked out everywhere. The return time is so limited - 48hrs from arrival an email needs to be sent to Lilicloth to notify then of the return. If you are out of town and don't get the package within 48hrs of its arrival, miss the window, they don't contact you, no way to return cheap clothing I will never wear. Lesson learned stick with stores I know or by one item to check quality before proceeding.
I wish there were more options to reduce # of choices. Love products!
Delivery is slow most of the time. Often out of the product. Sizes run largemost of the time. The good news is I love the products!
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
Your claim/complaint/feedback is very important to us and to our designers.
We will do our best to address your concerns and serve your fashion needs.
I have been looking at similar design and thought it would be nice to have one of the sweather.
Decent price … product was just OK… it looked much better as it was advertised.
My clothes came as ordered and arrived very fast. Efficient and effective online service that I would recommend without hesitation.
Clothes photographed really well. The quality. Almost like polyester... this is not something I would ever wear. It is such a shame because they were nice to look at online but substandard fabric ruined it for me. I gave everything away to a women's shelter.
It didn't let me save my 15% as told in the beginning of shopping! Also I want to return 8 of my tops as they do not fit as per your sizing guide. How do I send them back? Only one fit. What is the return address? I do not like it that I cannot speak to a LIVE person about my account.
Did you click on APPLY button to activate your coupon code?
What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.
If you run into any issues, please do not hesitate to contact us at [email protected].
Even though I rarely wear T-shirts, I love the one I ordered! I am so not a "Sweet Old Lady and much more a Battle Tested Warrior Queen"
It's very easy to browse the online clothing store and find what I want, as well as find out which items are actually in stock. Wide variety of options available, especially for the larger sizes, which is VERY useful, plus free returns and exchanges. Helpful staff at all hours of the day / night also via email.
The clothing purchased was priced reasonably, compared to other clothing sites. However, the descriptions & photos are misleading. The actual fabric & construction of the clothing is very cheap & very poor quality. I would be better off shopping locally & buying better quality clothes for the same price.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
The site is horrible. Jumps all over, opens new windows, goes back to start after each item is put in cart. The Paypal window takes up half the page making checking the cart impossible.
Sorry for the inconvenience!
Your claim/complaint/feedback is very important to us.
We will do our best to address your concerns and serve your fashion needs.
The site is horrible. Jumps all over, opens new windows, goes back to start after each item is put in cart. The Paypal window takes up half the page making checking the cart impossible.
Cute products and good quality. The reason I took off one star was because the shirts are not true to size. I ordered a small for my sister and a large for myself and both of the shirts look like they're the same size. Also the shirts run very big
Cute products and good quality When I have ordered before
I requested return instructions but they didn't work. I used your measurements but the sweat shirt was too small. Also, there was another defect. The fabric was bunched up under one of the stars and the star split when I was examining it. Money wasted. This shirt is going to the recycle store and I won't be buying anything else from you.
Absolutely impossible! It has taken me over five days of daily multiple attempts to process a simple two item order. I have been in contact with customer service for assistance.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].
Absolutely impossible! It has taken me over five days of daily multiple attempts to process a simple two item order. I have been in contact with customer service for assistance.
Fun and easy to find something girl friend would like.
Fun and easy to find something girl friend would like.
Shopping experience ok. The boots are low quality. They are glued and the material is like plastic, it crinkles. This is the first time to order.
It has been great. They come in as expected and requested. They fit as expected also.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry for the inconvenience!
Could you please send us more details about your problem to check? What is difficult for you?
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Hope you can understand.