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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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South Carolina
1 review
0 helpful votes
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My overall experience was great!
September 13, 2021
Updated review

Great website. Easy to use, great selection of products fun!

Date of experience: September 13, 2021

Great so far, can't wait to see my products!
September 5, 2021
Previous review

Great so far, can't wait to see my products!

Date of experience: September 5, 2021
Kentucky
2 reviews
0 helpful votes
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Pleasant
September 13, 2021

The experience was easy and everything was done online. It was short and pleasant.
Thing was done online

Date of experience: September 13, 2021
Florida
1 review
0 helpful votes
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Wrong order
October 13, 2021
Updated review

I received a T-shirt I never ordered. It was a White small. No one I know could ever fit into one that small! I will donate to the needy.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 12, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us more details about your problem to check? What is difficult for you?

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.


Too slow, I wanted to order more..
October 4, 2021
Previous review

Too slow, I wanted to order more. Very complicated

Date of experience: September 4, 2021
Washington
1 review
0 helpful votes
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Items don't look like pictures in adds.
September 13, 2021
Updated review

I was very excited by the colors and choices of items that were on this website. The clothes looked comfortable and described as cotton or linen blends and the colors were beautiful. But when they arrived, the "blends were more polyester than cotton and the "sweater" that looked woven in the picture was a polyester shirt with the design printed on it! The sweatshirt was polyester and the seams were sown so poorly the edges of fabric poked out everywhere. The return time is so limited - 48hrs from arrival an email needs to be sent to Lilicloth to notify then of the return. If you are out of town and don't get the package within 48hrs of its arrival, miss the window, they don't contact you, no way to return cheap clothing I will never wear. Lesson learned stick with stores I know or by one item to check quality before proceeding.

Date of experience: September 12, 2021

I wish there were more options to reduce # of choices
August 7, 2021
Previous review

I wish there were more options to reduce # of choices. Love products!

Date of experience: August 7, 2021
California
1 review
0 helpful votes
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Purchases from Lilicloth
October 12, 2021
Updated review

Delivery is slow most of the time. Often out of the product. Sizes run largemost of the time. The good news is I love the products!

Date of experience: September 12, 2021
Miss W. Lilicloth Rep
over a year old

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.


Delivery is painfully slow
February 20, 2021
Previous review

Delivery is painfully slow

Date of experience: February 19, 2021
Canada
1 review
0 helpful votes
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First time!
September 12, 2021

I have been looking at similar design and thought it would be nice to have one of the sweather.

Date of experience: September 12, 2021
Pennsylvania
2 reviews
0 helpful votes
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Sweatshirt purchase
September 12, 2021

Decent price … product was just OK… it looked much better as it was advertised.

Date of experience: September 12, 2021
GB
1 review
0 helpful votes
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My clothes came as ordered and arrived very fast. Efficient and effective online service that I would recommend without hesitation.

Date of experience: September 12, 2021
California
1 review
0 helpful votes
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Lower Quality
September 12, 2021
Updated review

Clothes photographed really well. The quality. Almost like polyester... this is not something I would ever wear. It is such a shame because they were nice to look at online but substandard fabric ruined it for me. I gave everything away to a women's shelter.

Date of experience: September 12, 2021

Easy & Fun
September 7, 2021
Previous review

Easy & Fun

Date of experience: September 6, 2021
Texas
3 reviews
0 helpful votes
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Customer Service
October 12, 2021

It didn't let me save my 15% as told in the beginning of shopping! Also I want to return 8 of my tops as they do not fit as per your sizing guide. How do I send them back? Only one fit. What is the return address? I do not like it that I cannot speak to a LIVE person about my account.

Date of experience: September 12, 2021
Miss W. Lilicloth Rep
over a year old

Did you click on APPLY button to activate your coupon code?

What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

If you run into any issues, please do not hesitate to contact us at [email protected].

New York
1 review
0 helpful votes
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Love this shirt!
September 12, 2021
Updated review

Even though I rarely wear T-shirts, I love the one I ordered! I am so not a "Sweet Old Lady and much more a Battle Tested Warrior Queen"

Date of experience: September 12, 2021

Can't wait to get this shirt
August 13, 2021
Previous review

Can't wait to get this shirt

Date of experience: August 13, 2021
GB
1 review
1 helpful vote
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It's very easy to browse the online clothing store and find what I want, as well as find out which items are actually in stock. Wide variety of options available, especially for the larger sizes, which is VERY useful, plus free returns and exchanges. Helpful staff at all hours of the day / night also via email.

Date of experience: September 12, 2021
Australia
1 review
0 helpful votes
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Poor quality
October 12, 2021

The clothing purchased was priced reasonably, compared to other clothing sites. However, the descriptions & photos are misleading. The actual fabric & construction of the clothing is very cheap & very poor quality. I would be better off shopping locally & buying better quality clothes for the same price.

Date of experience: September 12, 2021
Miss W. Lilicloth Rep
over a year old

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

Colorado
1 review
0 helpful votes
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Disappointed
October 12, 2021
Updated review

The site is horrible. Jumps all over, opens new windows, goes back to start after each item is put in cart. The Paypal window takes up half the page making checking the cart impossible.

Date of experience: September 11, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for the inconvenience!

Your claim/complaint/feedback is very important to us.

We will do our best to address your concerns and serve your fashion needs.


The site is horrible
September 11, 2021
Previous review

The site is horrible. Jumps all over, opens new windows, goes back to start after each item is put in cart. The Paypal window takes up half the page making checking the cart impossible.

Date of experience: August 12, 2021
Texas
2 reviews
0 helpful votes
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Good quality $#*!ts
September 12, 2021
Updated review

Cute products and good quality. The reason I took off one star was because the shirts are not true to size. I ordered a small for my sister and a large for myself and both of the shirts look like they're the same size. Also the shirts run very big

Date of experience: September 11, 2021

Cute products and good quality When I have ordered...
August 12, 2021
Previous review

Cute products and good quality When I have ordered before

Date of experience: August 12, 2021
Michigan
2 reviews
0 helpful votes
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Return instructions didn't work
September 11, 2021

I requested return instructions but they didn't work. I used your measurements but the sweat shirt was too small. Also, there was another defect. The fabric was bunched up under one of the stars and the star split when I was examining it. Money wasted. This shirt is going to the recycle store and I won't be buying anything else from you.

Date of experience: September 11, 2021
Illinois
1 review
0 helpful votes
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Shopping shouldn't be this hard!
October 11, 2021
Updated review

Absolutely impossible! It has taken me over five days of daily multiple attempts to process a simple two item order. I have been in contact with customer service for assistance.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 11, 2021
Miss W. Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].


Absolutely impossible!
September 11, 2021
Previous review

Absolutely impossible! It has taken me over five days of daily multiple attempts to process a simple two item order. I have been in contact with customer service for assistance.

Date of experience: August 12, 2021
Montana
2 reviews
0 helpful votes
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Girl friend Is Happy
September 11, 2021
Updated review

Fun and easy to find something girl friend would like.

Date of experience: September 11, 2021

Fun and easy to find something girl friend would like
August 12, 2021
Previous review

Fun and easy to find something girl friend would like.

Date of experience: August 12, 2021
Tennessee
1 review
0 helpful votes
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Cute
October 11, 2021

Shopping experience ok. The boots are low quality. They are glued and the material is like plastic, it crinkles. This is the first time to order.

Date of experience: September 11, 2021
Iowa
1 review
0 helpful votes
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It has been great.
September 11, 2021
Updated review

It has been great. They come in as expected and requested. They fit as expected also.

Date of experience: September 11, 2021

It has been great
August 31, 2021
Previous review

It has been great.

Date of experience: August 31, 2021