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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Saw a shirt I liked on your website, ordered it. Came a week or so later. Thanks.
Nice selection. Website seemed a bit tough to negotiate.
I can only wear one sweater and this website always delivers! I can't buy it from retail stores so I'm thankful I have this option, thank you!
MY ORDER WAS SHIPPED FROM EAST COAST TO WEST COAST THEN BACK TO EAST COAST... LUDICROUS THAT MADE IT TAKE WAY TO MUCH TIME WHEN IT SHOULD HAVE ONLY TAKEN A FEW DAYS
MY ORDER WAS SHIPPED FROM EAST COAST TO WEST COAST THEN BACK TO EAST COAST... LUDICROUS THAT MADE IT TAKE WAY TO MUCH TIME WHEN IT SHOULD HAVE ONLY TAKEN A FEW DAYS
It was easy to find items and order. I was able to navigate through the site very easily
I was charged $13 for shipping. I was lead to believe over $99 would be free shipping.
I was charged $13 for shipping. I was lead to believe over $99 would be free shipping.
Website was easy to navigate. I was get pleased with my purchases. The shirts upheld during washing with no shrinking or colors fading. And I received them in a short time.
Easy to navigate and make purchases with plenty of choice in design and colours
Easy to navigate and make purchases
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Easy to order! Everything was as described and arrived in a timely fashion.
The sizes are really small. Order at least 2 sizes up
I have never done this before and it was a little confusing.
I have never done this before and it was a little confusing.
Enjoyed the selectionsT-shirts fit good but the sweatshirt was a little tight. Like the sayings on them and that is why I purchased them.
I found then measurements included under the size a useful tool in determining the sizes.
A few items were not the fabric I was expecting, but no big deal.
I found then measurements included under the size a useful tool in determining the sizes.
Fast and efficient... and fun sayings! While the material is not as thick as I expected... it is sufficient for the price. Also, I do like the style!
Unfortunately I have found the products made in China sent to be of a poor quality in general (thin, flimsy material that won't last) coupled with poor stitching on the front pockets of the hoodies. Overall I'm quite disappointed and won't be considering purchasing further items.
A couple of the tops I ordered in XL were really big, while others in this size I have ordered from this company in XL were just right. Then there was a top that was XL but yet fit very snug. And while I felt the T-shirts I have bought so far were of good quality, the other tops are this flimsy, more of this material that I am finding with most clothing items on-line and elsewhere. Not a fan of this material.
I will stick to the t-shirts.
Easy shopping, easy checkout. I saw this website and saw the clothing that they have on it. I want one of everything of course! I found the shopping experience to be easy, no issues at all.
I washed the t-shirts in cold water and dried them on the lowest setting. All of the shirts shrunk and I cannot wear any of them. I emailed the company and got no response. Very disappointing as the imprinted messages are clever and the colors of the shirts are nice.
I have used Lilicloth several time before and always have had very good service. Product have always been as described.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


One order can only get one discount, excluding final sale items.
However, all of the items are final sale in this order.
That's why you could not get the first order coupon.
Thank you for your understanding.