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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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California
1 review
0 helpful votes
Follow Anne M.
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It's just what I needed, thank you very much. I wouldn't buy clothes anywhere else. This website was the best. I desperately needed these tops as I live in a nursing home and this was amazing.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
Miss W. — Lilicloth Rep
over a year old

Could you please send us your order number?

We're glad to know you're satisfied with your shopping experience.

California
1 review
0 helpful votes
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Easy to order, received in good time.
September 15, 2021
Updated review

Very cool shirts. For my daughter, she is "Gammy" All will get a kick out of it.

Date of experience: September 15, 2021

Very cool shirts
August 12, 2021
Previous review

Very cool shirts. For my daughter, she is "Gammy"

Date of experience: August 11, 2021
California
1 review
0 helpful votes
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Size Fits a Little Small
September 15, 2021

Purchased a men's shirt and selected size according to chest measurements indicated. Shirt fits a little tight. Would order the next size up next time.

Date of experience: September 15, 2021
Wisconsin
3 reviews
0 helpful votes
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Product bad
September 15, 2021

The sizes are not even close. I ordered 3 shirts in x large and 1 of them was so big we both could fit in it at the same time.! Was great. The last one I couls not get my arm in it netherless my wifes body.

Date of experience: September 15, 2021
Texas
5 reviews
0 helpful votes
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Pretty cool!
September 15, 2021
Updated review

Saw an item I thought was pretty funny & price was right so I took a chance and bought it.

Date of experience: September 15, 2021

It was great
August 15, 2021
Previous review

It was great

Date of experience: August 15, 2021
Arizona
1 review
0 helpful votes
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Seemed a little cheap
September 15, 2021

Took a long time to get here. Fabric is a little thin and cheap. I'll probably give the shirts away.

Date of experience: September 15, 2021
Canada
1 review
0 helpful votes
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Extremely Bad
September 15, 2021

I had 3 items that didn't fit. 3 were great. I requested return form. I was offered 25 % if I would keep them. I said no! They don't fit. I was told that as I would have to return them to China, the mail charges were very high, worth more than my purchases & you would give me 35% off. Obviously I could not win.
I then said so I cannot return them- You are willing to give me 35% off and I lose 65% as they are no good to me. So, I gave them to Good-Will, lost 65% and will never buy from you again. Also I am telling everyone I know to never buy from you, and that is a great many people. I thought the quality of the items that were correct, was excellent- However, when you look both ways, It is more important to bail immediately. A lost customer and many more.

Date of experience: September 15, 2021
North Carolina
1 review
0 helpful votes
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Lots of unique designs and colors
September 15, 2021
Updated review

Love the designs and no problem with shopping online or delivery

Date of experience: September 15, 2021

Love the designs and no problem with shopping
August 16, 2021
Previous review

Love the designs and no problem with shopping

Date of experience: August 16, 2021
Florida
1 review
1 helpful vote
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ZERO Customer Service
October 15, 2021

The order got messed up. They can not look you up by name, only by email. No one there has any idea how to run a business. The shipping is slow, the quality is poor and the customer service is worse than that. They deny, they lie, they talk in circles in hopes the customer gives up.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us your order number ,email address or the full name for the receiver to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Arizona
1 review
0 helpful votes
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Awesome shopping!
September 15, 2021
Updated review

Quick and easy! The price is right! It was hard not to spend a fortune!

Date of experience: September 14, 2021

Quick and easy!
August 16, 2021
Previous review

Quick and easy!

Date of experience: August 15, 2021
Canada
1 review
0 helpful votes
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Great prices.
September 15, 2021

Easy to order and the choices were so nice. I would recommend your company to family and friends.

Date of experience: September 14, 2021
Minnesota
1 review
0 helpful votes
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Order process was difficult but service was perfect.
September 15, 2021
Updated review

Checkout did not work well. I had to do it three times and there was no separate place for shipping vs billing address and contact. Also, it does not appear that the recipient's name will be on the package but the contact email for the buyer.

Date of experience: September 14, 2021

Checkout did not work well
September 14, 2021
Previous review

Checkout did not work well. I had to do it three times and there was no separate place for shipping vs billing address and contact. Also, it does not appear that the recipient's name will be on the package but the contact email for the buyer.

Date of experience: August 15, 2021
Nevada
2 reviews
0 helpful votes
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Shoes Wrong-Sized
September 15, 2021

Shoes I ordered cost $30.90 (USD) but did not fit. They were incorrectly sized. Since it was not cost-effective to return them all the way to China, I accepted a 10% refund ($3.09 received) and will use the shoes as a gift for one of my grand daughter's friends. Lillicloth's products looked decent enough but future purchases with them is not an experience I will likely do again.

Date of experience: September 14, 2021
Florida
1 review
0 helpful votes
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Untitled
September 14, 2021

I don't like shopping... period... anywhere. LOL Not a big fan of constant contact but also know that the squeaky wheel gets the grease.

Date of experience: September 14, 2021
Missouri
1 review
0 helpful votes
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Cute clothing, have patience
September 14, 2021
Updated review

Everything is very easy to find and it is great with the coupons. I really like Lilicloth. Cutest T's ever. I had to return some items, cancel some items, but all in all they are very adorable.

Date of experience: September 14, 2021

This is my second time ordering and so far I am happy...
August 23, 2021
Previous review

This is my second time ordering and so far I am happy with the clothing and the shipping.

Date of experience: August 23, 2021
Georgia
1 review
0 helpful votes
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Sizing
September 14, 2021
Updated review

Used the size charts, measured myself only for not one of them fitting. Yes, I'm a plus size however that is what size chart recommended. So wanted them to fit as lovely shirts but too small. Was going to return but costs too much. Wish I could have returned to California address where they came from but was told to ship to China,

Date of experience: September 14, 2021

First time user..
August 15, 2021
Previous review

First time user. Easy. Hope all good

Date of experience: August 15, 2021
Ohio
1 review
0 helpful votes
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All good
September 14, 2021

Liked the selection but checking out was a little hassle as the applied discount kept changing on me even though I hadn't changed my dollar total, but by going back to older windows I got it back!?!

Date of experience: September 14, 2021
Pennsylvania
1 review
0 helpful votes
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Sizing
September 14, 2021
Updated review

The shopping and checking out is easy but the size of the clothes is a lot smaller than normal. I have to return all of mine.

Date of experience: September 14, 2021

Easy checkout and plenty of elections
August 15, 2021
Previous review

Easy checkout and plenty of elections

Date of experience: August 15, 2021
Virginia
1 review
0 helpful votes
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Web site
October 14, 2021
Updated review

This site is poorly designed, very difficult to browse and not customer friendly.
Need additional colors and types of shirts for each design!

Date of experience: September 14, 2021

Great site
August 20, 2021
Previous review

Great site

Date of experience: August 20, 2021
Virginia
1 review
0 helpful votes
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Merchandise quality and sizing NOT good.
September 14, 2021

IT WAS FUN SHOPPING HERE.

But items received were poor quality and sizing was not what I expected.
I looked at the sizing for each item but did not get the size I expected.

Date of experience: September 14, 2021