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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Loved the sweatshirt. Good quality. Shipping a little high..
The quality was wonderful but the sizings aren't congruent within the same category. For example, I ordered 3 tops in a size small and two were quite big and the other, a t-shirt that I really loved the style and quality of, ran way too snug. I'm going to wash that one by hand and try to stretch it. The other two will wash in the machine and hopefully they will shrink a bit.
I purchased 2 Specially T-shirts! They were both great! I gave them as a gift.
Average to navigate website. Easy to use. Checkout has limited options.
I ordered two sweatshirts in XL
One fit perfect, was actually a lit big and the other sweatshirt was wayyy to small
Okay in general but a day or two later. Wish it arrived sooner.
Lots of choices and lots of styles. Verses for any occasion.
I missed the "add to cart" at bottom of screen for a couple of minutes.
The drop ship from China means deliveries are slow. That's why only a 4 star.
Otherwise great.
It's my first time, so I'm really hoping the measurements are accurate for good fit. I liked the variety of styles and I'm hoping there is a fall winter color palette and more skin covered cool-weather line coming, too. Update: order is here. One top didn't fit; rest of them did, colors of 2 were very intense red-orange not coral, more than pictured, not great. Sleeved dress is "pre-wash" stiff. Nice color, tho. After wearing I'll know how I feel overall.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
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Quick & Easy, this is annoying extending the answer
They no longer ship. Any emails to customer service bounce. I made my purchase through PayPal and made a claim when I didn't receive anything, not even a confirmation of my purchase. The reply was auto generated with a phony tracking number "XYYEX*******540YQ" likely used on all replies. The tracking link provided is also phony. The email also states "contact XXXX with any questions". That's right just 4 capitol X's.
We are a trustworthy online shopping store.
As we checked, we have sent you the tracking information about this order yesterday, please check.
Besides, the email address shows 4 capital Xs, that is the settings on the Sitejabber itself, we did send you the full and correct email address about our company.
Easy to browse, but only one item was as it appeared online. Everything else will need to be returned. Very disappointed
This online boutique is very interesting. It was incredibly easy to shop here, the shipping was in the agreed time, I found the dress of my dreams.
Your ordering process was a little confusing. I kept ending up with a larger quantity than I wanted and when I tried to correct it I would delete my whole order. I'm sure it was "operator error". All I ordered was for gifts so I hope everything turns out right. I never was told when my order was going to ship or when it did ship, so I had no idea of when to expect it. The product showed up and when I opened the box was informed that I had one week to return for refund. The order was to be a Christmas gift and I had ordered in the first weeks of October. That meant that there was no returning. Two of the items are clothing and I thought they were a lot thinner fabric than I had expected. Overall, I will not be ordering again. You get what you pay for, I guess.
I just started using this website to buy cheap and easy clothes, so far everything is fine. I love this online store, for a great customer, they have very nice clothes and very interesting accessories.
This is the second time I have purchase clothing from your company. I do love your T-shirts with expressive sayings and thoughts that I and others may have thought about, and now find them printed on a T-shirt for all the world to see what exactly I am thinking. I love this idea, and have often gotten comments from people who read the sayings on my shirts and expressed their delight with what they were reading. The price for majority of your clothing is mostly inexpensive as the majority of the clothing is not made here in the United States. I have found one or two of your items, (dresses) that are not up to the quality and standard I would approve. Your T-shirts are absolutely fabulous!
When on your sale pages, sometimes the page goes to regular price pages instead of staying on the sale pages. This is a pain in the neck to keep punching sale pages every time!
Thus far, I have enjoyed shopping at this internet merchant.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


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