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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Ohio
1 review
0 helpful votes
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Nice shirts, good shipping time.
October 8, 2021

I really like two of the shirts. One is a little disappointing, the quality of the image is not as nice as the photos on the webpage. The Halloween shirt is beautiful and a nice thicker fabric. It's just much larger than I would expect a Large T-shirt to be. I should have gotten a medium size. The other two shirts are nice, but rather thin fabric.

Date of experience: October 8, 2021
Colorado
1 review
0 helpful votes
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Cute designs but it took a month for delivery, Golden shirt was good but a cheap thick plastic iron on. I could've done better with a hobby Lobby iron on at half the price
And their score is so good bc they only post the reviews with receipts and photos - no receipt in my bag

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Arizona
2 reviews
0 helpful votes
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Not so bad
November 7, 2021

It was impossible to use the discount code or free shipping. I kept spending money to get the free gift and free shipping and in the end, I didn't get it. Some of the shirts were very nice. Some were crap. I was refunded for the items I wasn't happy with so all in all it was a good experience.

Date of experience: October 7, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback.

As we checked, most of the items in this order are final sale.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

Arkansas
3 reviews
0 helpful votes
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Less than desirable experience.
October 7, 2021

Website was not easy to navigate. No confirmation of the order received, so I thought it had not completed the order. I then replaced the order and again not sure order was processed. I placed a the order again without checking my credit card history. I finally received a discount on the next order email. I checked my credit and all three had been charged to my account. American Express said they would dispute the charges. The first two orders had been processed and shipping had been initiated and could not refund without sending the merchandise back to China. Very costly return. The third order had not shipped and a refund to my credit card was credited. I am out almost $100 for duplicate order, which should never have happened. Not really a fan of the online experience.

Date of experience: October 7, 2021
Florida
1 review
0 helpful votes
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The pants are nice
October 7, 2021
Updated review

So far most have been good, that said, several items are to small. I have to go up. 2 sizes. Also a few items didn't come insizes larger than XL

Date of experience: October 7, 2021

Products run small size wise
August 3, 2021
Previous review

I found your top run small! So after the Erika my first order, which I was unable to exchange for a larger size, I decided to I've them to a charity organization.
Since I liked the tops and the prices are good I ordered them again in a larger size.
Unfortunately a few tops never arrived meet most have arrived

Date of experience: August 3, 2021

I found your top run small!
June 27, 2021
Previous review

I found your top run small! So after the Erika my first order, which I was unable to exchange for a larger size, I decided to I've them to a charity organization.
Since I liked the tops and the prices are good I ordered them again in a larger size.
Unfortunately a few tops never arrived meet most have arrived

Date of experience: June 26, 2021
Florida
1 review
0 helpful votes
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Love these funny t-shirts!
October 7, 2021

Easy to find the items I was looking for by the search feature.

Date of experience: October 7, 2021
Virginia
1 review
0 helpful votes
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I was emailed promotions of 10% to 15% and a 10% off of my first order and free shipping over $100. AND I GOT NOTHING! EVERY PROMOTION WAS DENIED TO ME DESPITE THE FACT THAT MY ORDER TOTALLED MORE THAN $100. I WOULD HAVE ADDED MORE TO MY CART UNTIL I REALIZED THAT I WOULD NOT BE GIVENANY OF THE PROMOTIONS THAT I WAS ENTICED WITH.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 7, 2021
Miss W. — Lilicloth Rep
over a year old

As we checked, all of the items in this order are final sale.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

If you run into any issues, please do not hesitate to contact us at [email protected].

Arizona
1 review
0 helpful votes
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Great site to shop
October 7, 2021

Great looking clothes hope the quality is as nice as they look.

Date of experience: October 7, 2021
New York
1 review
0 helpful votes
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Less than satisfied.
October 7, 2021

While I loved the large selection of items, I was disappointed by the quality of the items I received.

Date of experience: October 6, 2021
GB
1 review
0 helpful votes
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Really surprised by this website, I have little online shopping experience, but customer service helped me, I placed my order for 2 dresses successfully. I am looking forward to receiving my items.

Date of experience: October 6, 2021
Missouri
1 review
0 helpful votes
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First time user
October 6, 2021

I found it hard getting to payment page and getting out of cart mode to pay.

Date of experience: October 6, 2021
Colorado
1 review
0 helpful votes
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Problems with sizes
November 5, 2021

I thought I was ordering Men sizes and when the items arrived they were definitely NOT. I have to return them and reorder different sizes or something else.

Date of experience: October 6, 2021
Switzerland
1 review
0 helpful votes
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I looked at many different types of boots from many different online stores and websites. The quality of the boots in this store was instantly apparent when I saw it. Shopping with this website is a very satisfying experience for me. And my boots are absolutely beautiful! I will definitely order again.

Date of experience: October 6, 2021
California
2 reviews
0 helpful votes
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Satisfaction comment
October 6, 2021

This is my first time. Besides the slow delivery of USpostal service, the item came finally and I am very satisfied with the item.

Date of experience: October 6, 2021
Colorado
1 review
0 helpful votes
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Would not order again
October 6, 2021

Took over a month and half to arrive, wrong size, did not look like what was pictured - much cheaper made product than what was shown during shopping

Date of experience: October 5, 2021
Illinois
2 reviews
2 helpful votes
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They sell cheap knock offs from China on this website, NOT as pictured in their online catalog. I ordered a pair of slip on patchwork sneakers: The insoles are LITERALLY cardboard. The sides of the shoes are shown as padded in the picture but have absolutely no padding. The walls of the shoes are glued down to a cheap plastic base. Absolutely no arch support. Even has a fake side label with nothing printed on it! When I tried to return they told me I had to send the shoes back to Guangzhou, China OR they would give me a cash refund of 15% of purchase price! What a scam. Stay away from the knock off stuff they are selling - you will only be disappointed. It's nothing but overpriced junk.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 5, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Kansas
1 review
0 helpful votes
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I'm not happy! The sizes are off and the quality is not good. Returning the merchandise is made extremely difficult by your company and your offer of 15% to keep the products is too low! You should offer 50%! I did accept the 15% but I'm still waiting for the refund!

Date of experience: October 5, 2021
Kentucky
1 review
0 helpful votes
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3 Shirts
October 6, 2021

Shirts to small I tried to cancel order after I got the first one but that didn't work. You want me to pay shipping to return which is not right because the merchandise is sized wrong! To get this over with I agreed to a 35% discount and no I'm not happy.

Date of experience: October 5, 2021
Idaho
1 review
0 helpful votes
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So far so good..
October 6, 2021

So far so good. Hope the clothing is good quality!

Date of experience: October 5, 2021
Ireland
1 review
0 helpful votes
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Perfect
October 5, 2021

Easy to order, just as expected. Will shop again on this site. Good communication as to delivery also

Date of experience: October 5, 2021