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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I really like two of the shirts. One is a little disappointing, the quality of the image is not as nice as the photos on the webpage. The Halloween shirt is beautiful and a nice thicker fabric. It's just much larger than I would expect a Large T-shirt to be. I should have gotten a medium size. The other two shirts are nice, but rather thin fabric.
Cute designs but it took a month for delivery, Golden shirt was good but a cheap thick plastic iron on. I could've done better with a hobby Lobby iron on at half the price
And their score is so good bc they only post the reviews with receipts and photos - no receipt in my bag
It was impossible to use the discount code or free shipping. I kept spending money to get the free gift and free shipping and in the end, I didn't get it. Some of the shirts were very nice. Some were crap. I was refunded for the items I wasn't happy with so all in all it was a good experience.
Thank you for your feedback.
As we checked, most of the items in this order are final sale.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.
Website was not easy to navigate. No confirmation of the order received, so I thought it had not completed the order. I then replaced the order and again not sure order was processed. I placed a the order again without checking my credit card history. I finally received a discount on the next order email. I checked my credit and all three had been charged to my account. American Express said they would dispute the charges. The first two orders had been processed and shipping had been initiated and could not refund without sending the merchandise back to China. Very costly return. The third order had not shipped and a refund to my credit card was credited. I am out almost $100 for duplicate order, which should never have happened. Not really a fan of the online experience.
So far most have been good, that said, several items are to small. I have to go up. 2 sizes. Also a few items didn't come insizes larger than XL
I found your top run small! So after the Erika my first order, which I was unable to exchange for a larger size, I decided to I've them to a charity organization.
Since I liked the tops and the prices are good I ordered them again in a larger size.
Unfortunately a few tops never arrived meet most have arrived
I found your top run small! So after the Erika my first order, which I was unable to exchange for a larger size, I decided to I've them to a charity organization.
Since I liked the tops and the prices are good I ordered them again in a larger size.
Unfortunately a few tops never arrived meet most have arrived
Easy to find the items I was looking for by the search feature.
I was emailed promotions of 10% to 15% and a 10% off of my first order and free shipping over $100. AND I GOT NOTHING! EVERY PROMOTION WAS DENIED TO ME DESPITE THE FACT THAT MY ORDER TOTALLED MORE THAN $100. I WOULD HAVE ADDED MORE TO MY CART UNTIL I REALIZED THAT I WOULD NOT BE GIVENANY OF THE PROMOTIONS THAT I WAS ENTICED WITH.
As we checked, all of the items in this order are final sale.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.
If you run into any issues, please do not hesitate to contact us at [email protected].
Great looking clothes hope the quality is as nice as they look.
While I loved the large selection of items, I was disappointed by the quality of the items I received.
Really surprised by this website, I have little online shopping experience, but customer service helped me, I placed my order for 2 dresses successfully. I am looking forward to receiving my items.
I found it hard getting to payment page and getting out of cart mode to pay.
I thought I was ordering Men sizes and when the items arrived they were definitely NOT. I have to return them and reorder different sizes or something else.
I looked at many different types of boots from many different online stores and websites. The quality of the boots in this store was instantly apparent when I saw it. Shopping with this website is a very satisfying experience for me. And my boots are absolutely beautiful! I will definitely order again.
This is my first time. Besides the slow delivery of USpostal service, the item came finally and I am very satisfied with the item.
Took over a month and half to arrive, wrong size, did not look like what was pictured - much cheaper made product than what was shown during shopping
They sell cheap knock offs from China on this website, NOT as pictured in their online catalog. I ordered a pair of slip on patchwork sneakers: The insoles are LITERALLY cardboard. The sides of the shoes are shown as padded in the picture but have absolutely no padding. The walls of the shoes are glued down to a cheap plastic base. Absolutely no arch support. Even has a fake side label with nothing printed on it! When I tried to return they told me I had to send the shoes back to Guangzhou, China OR they would give me a cash refund of 15% of purchase price! What a scam. Stay away from the knock off stuff they are selling - you will only be disappointed. It's nothing but overpriced junk.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
I'm not happy! The sizes are off and the quality is not good. Returning the merchandise is made extremely difficult by your company and your offer of 15% to keep the products is too low! You should offer 50%! I did accept the 15% but I'm still waiting for the refund!
Shirts to small I tried to cancel order after I got the first one but that didn't work. You want me to pay shipping to return which is not right because the merchandise is sized wrong! To get this over with I agreed to a 35% discount and no I'm not happy.
Easy to order, just as expected. Will shop again on this site. Good communication as to delivery also
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.