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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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First time buyer - it was an overall good experience
More items need for the Plus size woman The workmanship and quality of items is very poor I won't be ordering again
If I'm spending over $100, I should be able to use some discount codes or get better shipping rates. When you send a discount code that says for EVERYTHING, then make sure it is not just on certain items. That discourages me from large orders in the future. For the most part, happy with the items received. Shipping was fast, no issues there.
Do not order from Lilcloth! The clothing is nothing like you view online – sizing is out of whack, fabric is cheap and nasty. And if you attempt to return any items, they never get back to the store (although tracking shows they are "somewhere" in China), thereby you don't get your refund. Biggest waste of time and money ever!
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
Very good, I am happy with the purchase. You always have such a good variety.
Ordered size small on all tops. They were labeled small but definitely not sized to U.S. standards. I would have returned except they were final sale.
Materials looked nothing like the pictures shown. Glad I didn't pay more than I did. Definitely looks cheap. Will never order from them again
Cute design but size Small much larger than expected. And fabric quality not great.
Did you click on APPLY button to activate your coupon code?
If you forgot to input the code number, you`ll miss the chance to enjoy corresponding discounts.
Service was good, sizes were not consistent, fabric was not what I expected, out of 10 tops, I loved 3 of them, gave a couple away.
I just hope it comes fairly early and not really late
I just hope it comes fairly early and not really late
OK I hope it gets here soon as last time I ordered it took weeks
I believe that I am still waiting for a shirt that was back ordered.
So many choices! And none of them are good choices. Sorry, I just can't help but say I am VERY disappointed in the quality--there is none-- of your products. I'd send them back but I won't pay any shipping for something I already paid for. Most of it is going to GoodWill.
The price was less where I clicked on the item, why did the price change?
Sorry for the inconvenience.
Could you please send us the screenshot about the problem to check?
Some info difficult to co-ordinate on order sizes run small shirts we're tight
Not happy that I came here from an email (that I got TODAY) offering me a 15% discount, but the discount ended up having expired a week ago. DECEPTIVE.
Previous order has still not fully shipped. Will not buy from again. First half of order that did arrive (very late) seems like decent quality item.
Thank you for your feedback.
What coupon code do you refer to?
If you run into any issues, please do not hesitate to contact us at [email protected].
I bought two of these shirts for Christmas gifts and can't wait to give them. I know the recipients will love them. Purchasing was easy and they arrived quickly.
Quick and easy to order. Huge variety of shirts. No problems with receiving
I love the pictures
Nothing more to say
As described
So far, it was very simple to shop & choose.
Sizes on different styles were a little off.
Nice shirt about 2 sizes too small. Lilicloth's return policy is a serious problem. My items shipped from Illinois. If you request a refund, you are told you must return it to China using their label. Cost and hassle would be horrendous, so you are offered a 10% refund! I will never buy from them again.
Ordered 4 T Shirts. The next day I received an email stating something went wrong as the order was not completed and please click the link to re-visit the site. I did check my cart and it had retained my order. I then did add a couple more shirts for discount and checked out. Later I checked my email and found that I had a notice that the order for 4 shirts were being shipped. I contacted them via chat and they confirmed the 4 had been shipped and that I also had an order for 6, I asked them to cancel that. BOTTOM LINE, THEIR SYSTEM HAS FLAWS AND THEY ARE NOT IN THE BUSINESS OF DOING CUSTOMER SATISFACTION..
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We commit to providing a better shopping experience to consumers.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thank you for your feedback.
As we checked, all of the items in this order are final sale.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.