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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Pennsylvania
1 review
0 helpful votes
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First time buyer - it was an overall good experience

Date of experience: October 11, 2021
Nebraska
2 reviews
0 helpful votes
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More items need for the Plus size woman The workmanship and quality of items is very poor I won't be ordering again

Date of experience: October 11, 2021
Indiana
3 reviews
0 helpful votes
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First Lilicloth review
November 10, 2021

If I'm spending over $100, I should be able to use some discount codes or get better shipping rates. When you send a discount code that says for EVERYTHING, then make sure it is not just on certain items. That discourages me from large orders in the future. For the most part, happy with the items received. Shipping was fast, no issues there.

Date of experience: October 10, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback.

As we checked, all of the items in this order are final sale.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

Australia
1 review
1 helpful vote
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Do not order from Lilcloth! The clothing is nothing like you view online – sizing is out of whack, fabric is cheap and nasty. And if you attempt to return any items, they never get back to the store (although tracking shows they are "somewhere" in China), thereby you don't get your refund. Biggest waste of time and money ever!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 10, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Texas
3 reviews
0 helpful votes
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Good product.
October 10, 2021

Very good, I am happy with the purchase. You always have such a good variety.

Date of experience: October 10, 2021
North Carolina
1 review
0 helpful votes
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Disappointwd
October 10, 2021

Ordered size small on all tops. They were labeled small but definitely not sized to U.S. standards. I would have returned except they were final sale.
Materials looked nothing like the pictures shown. Glad I didn't pay more than I did. Definitely looks cheap. Will never order from them again

Date of experience: October 10, 2021
Nevada
2 reviews
0 helpful votes
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Cute design but..
November 9, 2021

Cute design but size Small much larger than expected. And fabric quality not great.

Date of experience: October 10, 2021
Miss W. — Lilicloth Rep
over a year old

Did you click on APPLY button to activate your coupon code?

If you forgot to input the code number, you`ll miss the chance to enjoy corresponding discounts.

Indiana
1 review
0 helpful votes
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Not perfect
October 10, 2021

Service was good, sizes were not consistent, fabric was not what I expected, out of 10 tops, I loved 3 of them, gave a couple away.

Date of experience: October 9, 2021
New York
1 review
0 helpful votes
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I just hope it comes fairly early and not really late

Date of experience: October 9, 2021

I just hope it comes fairly early and not really late
October 1, 2021
Previous review

I just hope it comes fairly early and not really late

Date of experience: September 30, 2021

OK I hope it gets here soon as last time I ordered...
December 9, 2020
Previous review

OK I hope it gets here soon as last time I ordered it took weeks

Date of experience: December 9, 2020
Washington
2 reviews
0 helpful votes
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Yes
October 9, 2021

I believe that I am still waiting for a shirt that was back ordered.

Date of experience: October 9, 2021
Delaware
1 review
0 helpful votes
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Not as Advertised
October 9, 2021

So many choices! And none of them are good choices. Sorry, I just can't help but say I am VERY disappointed in the quality--there is none-- of your products. I'd send them back but I won't pay any shipping for something I already paid for. Most of it is going to GoodWill.

Date of experience: October 9, 2021
Wisconsin
1 review
0 helpful votes
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The price was less where I clicked on the item, why did the price change?

Date of experience: October 9, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience.

Could you please send us the screenshot about the problem to check?

Georgia
1 review
0 helpful votes
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Sizing runs small
October 9, 2021

Some info difficult to co-ordinate on order sizes run small shirts we're tight

Date of experience: October 9, 2021
Alaska
1 review
0 helpful votes
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Not happy that I came here from an email (that I got TODAY) offering me a 15% discount, but the discount ended up having expired a week ago. DECEPTIVE.
Previous order has still not fully shipped. Will not buy from again. First half of order that did arrive (very late) seems like decent quality item.

Date of experience: October 9, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback.

What coupon code do you refer to?

If you run into any issues, please do not hesitate to contact us at [email protected].

Virginia
1 review
0 helpful votes
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Fun gifts to give
October 9, 2021

I bought two of these shirts for Christmas gifts and can't wait to give them. I know the recipients will love them. Purchasing was easy and they arrived quickly.

Date of experience: October 9, 2021
Australia
1 review
0 helpful votes
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Quick and easy to order. Huge variety of shirts. No problems with receiving

Date of experience: October 8, 2021
Texas
1 review
0 helpful votes
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As described
October 8, 2021

I love the pictures
Nothing more to say
As described

Date of experience: October 8, 2021
Ohio
1 review
0 helpful votes
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Cute tshirts
October 8, 2021

So far, it was very simple to shop & choose.
Sizes on different styles were a little off.

Date of experience: October 8, 2021
Indiana
2 reviews
0 helpful votes
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Terrible return policy.
October 8, 2021
Updated review

Nice shirt about 2 sizes too small. Lilicloth's return policy is a serious problem. My items shipped from Illinois. If you request a refund, you are told you must return it to China using their label. Cost and hassle would be horrendous, so you are offered a 10% refund! I will never buy from them again.

Date of experience: October 8, 2021

Cute items at a good price
October 8, 2021
Previous review

Cute items at a good price.

Date of experience: October 8, 2021
California
1 review
0 helpful votes
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POOR CUSTOMER SERVICE
November 7, 2021

Ordered 4 T Shirts. The next day I received an email stating something went wrong as the order was not completed and please click the link to re-visit the site. I did check my cart and it had retained my order. I then did add a couple more shirts for discount and checked out. Later I checked my email and found that I had a notice that the order for 4 shirts were being shipped. I contacted them via chat and they confirmed the 4 had been shipped and that I also had an order for 6, I asked them to cancel that. BOTTOM LINE, THEIR SYSTEM HAS FLAWS AND THEY ARE NOT IN THE BUSINESS OF DOING CUSTOMER SATISFACTION..

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 8, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We commit to providing a better shopping experience to consumers.