Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lilicloth

Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lilicloth?
grey stargrey stargrey stargrey stargrey star

Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

We monitor reviews for authenticity

Washington
2 reviews
0 helpful votes
Follow Connie N.
Unfollow Connie N.
Share Review
Report Review

I love the unique clothing
October 14, 2021

Easy to navigate through web site. Check out is easy can use PayPal.

Date of experience: October 13, 2021
Pennsylvania
1 review
0 helpful votes
Follow Kathleen J.
Unfollow Kathleen J.
Share Review
Report Review

Satisfied
October 14, 2021

Enjoyed shopping and items were very nice and worth the price.

Date of experience: October 13, 2021
California
1 review
0 helpful votes
Follow Anna W.
Unfollow Anna W.
Share Review
Report Review

Fun tops and great quality
October 13, 2021
Updated review

I've had great experiences with this company. The merchandise is of great quality and I'm thrilled to have found them. The shipping was excellent, and customer service very very nice and helpful. I'll keep buying from them.

Date of experience: October 13, 2021

Had fun on the website and love all the colors of all...
September 22, 2021
Previous review

Had fun on the website and love all the colors of all tops.

Date of experience: September 22, 2021
Germany
2 reviews
0 helpful votes
Follow Tori H.
Unfollow Tori H.
Share Review
Report Review

I love the dress and it fits pretty well. I still haven't gotten the exact fit so not sure how I am measuring wrong but the fit is much better than any dress I could buy off the rack. And customer service is great.

Date of experience: October 13, 2021
Illinois
2 reviews
0 helpful votes
Follow Cynthia Z.
Unfollow Cynthia Z.
Share Review
Report Review

Bad Fit
October 12, 2021

The return policy seems difficult. I hope everything fits. Update: I ordered 3 items and only 1 fit and was true to size. Ordering medium doesn't mean every medium will fit the same way. I learned that the cost to return is PROHIBITIVE since it's going to China. I ended up giving two shirts to charity and keeping only one. Lilicloth offered me a 15% refund on the two shirts that didn't fit. I like their tops but I won't be ordering again.

Date of experience: October 12, 2021
Switzerland
1 review
0 helpful votes
Follow Blue W.
Unfollow Blue W.
Share Review
Report Review

I just received my printed shirts and it is excellent. Good quality and good price. The staff was knowledgeable and answered all my questions and requests patiently via email. Excellent purchase and excellent internet experience.

Date of experience: October 12, 2021
New Jersey
3 reviews
0 helpful votes
Follow Leslie Y.
Unfollow Leslie Y.
Share Review
Report Review

Nice fabric too big
October 12, 2021

Very nice fabric, smooth and substantial. The shape is a little odd as it sticks out at the hips on the sides. I usually wear a S or XS, and S is a little too big and too long. I wish it were cut in a straight line at the hem.

Date of experience: October 12, 2021
Virginia
1 review
0 helpful votes
Follow Helen N.
Unfollow Helen N.
Share Review
Report Review

Not color I ordered
October 12, 2021

Asked to be sent correct color. Not available. BUT you still advertise that it is still available. FALSE ADVERTISING! You lost a customer! You don't have an unsubscribe button and I still get your ads.
PLEASE UNSUBSCRIBE ME!

Date of experience: October 12, 2021
Texas
1 review
0 helpful votes
Follow Betty C.
Unfollow Betty C.
Share Review
Report Review

Won't shop here again
November 11, 2021

Buyer beware. I won't be shopping here again and I do not recommend shopping here.
Update: removed a star because of horrible return policy.
It's too difficult to return items and that is not posted you have to return items to China. Very expensive to return and then no guarantee they will get the package which is what they count on to keep your money and claim they aren't responsible. Don't do business with these people. The items are bad quality. I'm going to burn my items because I can't donate them with a clear conscience.
I gave 2 stars because some things are what I expected, cheap crappy clothing. Other items are very poor quality and definitely not worth the full price.
However, final sale items are non-refundable which is states on the website. What was not clear is you cannot exchange final sale items.
The sizes are erratic.
The cloth material feels awful on most of the items. The t-shirts are soft but I have not washed them yet.
I am returning everything I am allowed to return even though I liked some of the items. I will update this post once I have received a refund or if I even get a refund. I also canceled and item.
My advice is shop elsewhere.

Date of experience: October 12, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Nebraska
5 reviews
18 helpful votes
Follow RUBY G.
Unfollow RUBY G.
Share Review
Report Review

As Expected
October 12, 2021

Okay so far... we'll see when the products arrive.

Date of experience: October 11, 2021
New Mexico
1 review
0 helpful votes
Follow Brenda O.
Unfollow Brenda O.
Share Review
Report Review

Clothes?
November 11, 2021

The fabric is so cheap. The designs and colors are stamped on the fabric. All in all, the items are cheaply made and not as they are pictured. I am very disappointed.

Date of experience: October 11, 2021
Miss W. — Lilicloth Rep
over a year old

As we checked, most of the items in this order are final sale.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

So when your full price items amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.

Wisconsin
1 review
0 helpful votes
Follow Michelle V.
Unfollow Michelle V.
Share Review
Report Review

Received 2 shirts where the hems and sleeves weren't sewn. Another had 2 cuts across the middle. Returning would be a issue with shipping and cost more than the shirts.

Date of experience: October 11, 2021
Wisconsin
1 review
0 helpful votes
Follow William E.
Unfollow William E.
Share Review
Report Review

WAY to hard to keep tract of " This counts for discount, this doesn't keep shopping if you spend this much, BUT that doesn't count. This discount code wn8 works for that code, 10 llp doesn't count for that discount...
YAdda YAdda Yadda. IF it had NOT BEEN for one shirt REALLY wanted for my wife. I'd have qit an HOUR ago. Too fricken compilcated! Put FREE shipping on a TOTAL you want and not a bunch of gobble gook! Pick a number a f I buy 300 final discount crap it doesn't matter!:-(

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 11, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

As we checked, most of the items in this order are final sale.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

But the full price items have enjoyed a 10% discount.

If you run into any issues, please do not hesitate to contact us at [email protected].

Missouri
1 review
0 helpful votes
Follow Elizabeth J.
Unfollow Elizabeth J.
Share Review
Report Review

The website goes all over the place. Probably trying to confuse the viewer. Had difficulty changing brown to black on order.

Date of experience: October 11, 2021
Canada
2 reviews
1 helpful vote
Follow Diane M.
Unfollow Diane M.
Share Review
Report Review

Was easy to see what was available. Lots of variety, but the colours shown, ie green, looked more like a sage acid wash, like blue jeans, but received a true forest green

Date of experience: October 11, 2021
Nebraska
1 review
0 helpful votes
Follow Stephen B.
Unfollow Stephen B.
Share Review
Report Review

LOVE THIS DRESS!
October 11, 2021
Updated review

Easy - awesome selection - easy to check out. Great!

Date of experience: October 11, 2021

Good...
September 16, 2021
Previous review

Good... but shipping is way too much

Date of experience: September 16, 2021
Canada
1 review
0 helpful votes
Follow Christine P.
Unfollow Christine P.
Share Review
Report Review

Granddaughter Very Pleased
November 10, 2021

I had problems sometimes. However my granddaughter was very happy with the shirt I got for her.

Date of experience: October 11, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us more details about the problem to check?

If you run into any issues, please do not hesitate to contact us at [email protected].

New Jersey
1 review
0 helpful votes
Follow Steven Z.
Unfollow Steven Z.
Share Review
Report Review

Quality Shirts
October 11, 2021

Great Sisters Shirts! Loved the says and the shirts were great fabric.

Date of experience: October 11, 2021
Arkansas
1 review
0 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Share Review
Report Review

Clothes rating
October 11, 2021

Love your shop, they LOOK great. Extremely cheap material. Sweatshirt isn't even sweatshirt material. Earrings had no blue & glue showing on front. Cheap

Date of experience: October 11, 2021
Michigan
2 reviews
0 helpful votes
Follow LYNNE L.
Unfollow LYNNE L.
Share Review
Report Review

Nothing Fit
November 10, 2021

The clothes I ordered we're all the same size but varied in size by quite a bit. The material is flimsy. The shoes were all different sizes even though I ordered size 10. Nothing fit well including the shoes.

Date of experience: October 11, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us more details about the problem to check?