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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Easy to navigate through web site. Check out is easy can use PayPal.
Enjoyed shopping and items were very nice and worth the price.
I've had great experiences with this company. The merchandise is of great quality and I'm thrilled to have found them. The shipping was excellent, and customer service very very nice and helpful. I'll keep buying from them.
Had fun on the website and love all the colors of all tops.
I love the dress and it fits pretty well. I still haven't gotten the exact fit so not sure how I am measuring wrong but the fit is much better than any dress I could buy off the rack. And customer service is great.
The return policy seems difficult. I hope everything fits. Update: I ordered 3 items and only 1 fit and was true to size. Ordering medium doesn't mean every medium will fit the same way. I learned that the cost to return is PROHIBITIVE since it's going to China. I ended up giving two shirts to charity and keeping only one. Lilicloth offered me a 15% refund on the two shirts that didn't fit. I like their tops but I won't be ordering again.
I just received my printed shirts and it is excellent. Good quality and good price. The staff was knowledgeable and answered all my questions and requests patiently via email. Excellent purchase and excellent internet experience.
Very nice fabric, smooth and substantial. The shape is a little odd as it sticks out at the hips on the sides. I usually wear a S or XS, and S is a little too big and too long. I wish it were cut in a straight line at the hem.
Asked to be sent correct color. Not available. BUT you still advertise that it is still available. FALSE ADVERTISING! You lost a customer! You don't have an unsubscribe button and I still get your ads.
PLEASE UNSUBSCRIBE ME!
Buyer beware. I won't be shopping here again and I do not recommend shopping here.
Update: removed a star because of horrible return policy.
It's too difficult to return items and that is not posted you have to return items to China. Very expensive to return and then no guarantee they will get the package which is what they count on to keep your money and claim they aren't responsible. Don't do business with these people. The items are bad quality. I'm going to burn my items because I can't donate them with a clear conscience.
I gave 2 stars because some things are what I expected, cheap crappy clothing. Other items are very poor quality and definitely not worth the full price.
However, final sale items are non-refundable which is states on the website. What was not clear is you cannot exchange final sale items.
The sizes are erratic.
The cloth material feels awful on most of the items. The t-shirts are soft but I have not washed them yet.
I am returning everything I am allowed to return even though I liked some of the items. I will update this post once I have received a refund or if I even get a refund. I also canceled and item.
My advice is shop elsewhere.
The fabric is so cheap. The designs and colors are stamped on the fabric. All in all, the items are cheaply made and not as they are pictured. I am very disappointed.
As we checked, most of the items in this order are final sale.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.
So when your full price items amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Received 2 shirts where the hems and sleeves weren't sewn. Another had 2 cuts across the middle. Returning would be a issue with shipping and cost more than the shirts.
WAY to hard to keep tract of " This counts for discount, this doesn't keep shopping if you spend this much, BUT that doesn't count. This discount code wn8 works for that code, 10 llp doesn't count for that discount...
YAdda YAdda Yadda. IF it had NOT BEEN for one shirt REALLY wanted for my wife. I'd have qit an HOUR ago. Too fricken compilcated! Put FREE shipping on a TOTAL you want and not a bunch of gobble gook! Pick a number a f I buy 300 final discount crap it doesn't matter!:-(
Thank you for your feedback and sorry for the inconvenience.
As we checked, most of the items in this order are final sale.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.
But the full price items have enjoyed a 10% discount.
If you run into any issues, please do not hesitate to contact us at [email protected].
The website goes all over the place. Probably trying to confuse the viewer. Had difficulty changing brown to black on order.
Was easy to see what was available. Lots of variety, but the colours shown, ie green, looked more like a sage acid wash, like blue jeans, but received a true forest green
Easy - awesome selection - easy to check out. Great!
I had problems sometimes. However my granddaughter was very happy with the shirt I got for her.
Sorry for the inconvenience!
Could you please send us more details about the problem to check?
If you run into any issues, please do not hesitate to contact us at [email protected].
Great Sisters Shirts! Loved the says and the shirts were great fabric.
Love your shop, they LOOK great. Extremely cheap material. Sweatshirt isn't even sweatshirt material. Earrings had no blue & glue showing on front. Cheap
The clothes I ordered we're all the same size but varied in size by quite a bit. The material is flimsy. The shoes were all different sizes even though I ordered size 10. Nothing fit well including the shoes.
Sorry for the inconvenience!
Could you please send us more details about the problem to check?
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.