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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Let you know when all arrive intact as described and they fit according to request
When I tried to check out problems putting in credit card. When web site came back ok.
Three of the T-shirts were great but a little tight fitting for USA citizens who tend to be larger than Asian women. Maybe increase sizes or have larger sizes.
The T-Shirt that read "There is No Such Thing as a Grouchy Person... had NO HEMMING on either the
Sleeves or bottom of the shirt. Looks cheap and made in a sweat shop. You should do much better than that if you expect to get the larger size American women.
Ordered a Halloween shirt that was not too "kitchy". It looked great. Fit true to size and many commented how nice it was. The material was soft.
Shipping fees are calculated based on package weight and destination. We offer free Postal Shipping for orders over US $99.
Your order HBKQD00443379 was shipped.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
The size on the tag did not match the size expected here in the the United States. It was way too small. I was baited and sucked. I am done ordering from here then.
Great products and easy to shop, and they have a very wide variety of styles that are the current trend!
The shopping cart is a bit quirky. Tried two different colors of the same design and twice it came up as two of the same color.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Although it took a few weeks for my order to arrive, not nearly as fast as a previous order, it was worth the wait because I love the dress, and haven't seen anything nearly as cute in any store or boutique. Fabulous price!
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So much to choose from and great prices! Very fun colors and patterns and very unique. Ordering was simple.
Easy with no hassles and everything fit on the first shot!
Lots of cute things to look at! Only complaint I have is that the sweatshirts were more of a heavy t-shirt material. Was glad I did order these versus the t-shirts but was looking for a heavier top..
Poor quality, not great fabric. I particular the collar, la la la la la is that enough
I am satisfied with my purchase on this website. Better price than in other pages, good service and fast shipping.
The Mens tee shirts are poor quality and shrink terribly. I have given it to goodwill since the return policy is cumbersome and strict.
Because this is the FIRST order from your Company and not sure. I requested notification of where my order was. I will state your company responded quickly and I was impressed by that!
Nice price, nice product. Sizing does not necessarily correspond to US standards. Read the sizing direction carefully.
Took over a month to receive items, poorly made, sizes not true to size, fabric questionable, most cheeply made. Also, they sent 1 shirt I did not order at full price in a XSmall, then asked if I ordered the wrong size accidentally. Plus, they did not address the remaining 5 items I want to return. To return you have to ask for permission, the following is from their email response: "Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package. Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue. We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If you still want to return the package, you should email us for a return label as soon as possible. You can check the return policy here: https :// lilicloth. Com/information/Return%20Policy "
If you ordered anything noted "final sale," you cannot return it, which is the norm with most online sites. I was able to keep two of the 11 tops I ordered which fit, had to keep 3 others that don't fit due to being final sale. Makes me think, these people lure you in, so you are forced to keep it or sell on your own. Years back, a college friend went to China for two weeks with her boyfriend, they got in a spat, she was not allowed to return to the US, she had to wait the full two weeks! I feel sorry for the people who are likely making very little compared with the price we pay. I wish these revews popped out prior to my ordering. I am not adding a proof of purchase receipt for obvious reasons, privacy, and, I am not willing to don tops that don't fit right and offer up in pictures to prove the size issues.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers.
We value your business and we promise you that we will settle this matter at the best way we can.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


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