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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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Texas
1 review
0 helpful votes
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N/a n/a
October 16, 2021
Updated review

N/a, n/a, n/a, n/a... n/a n/a n/a n/a n/a n/a n/a...

Date of experience: October 16, 2021

N/a, n/a, n/a...
October 12, 2021
Previous review

N/a, n/a, n/a...

Date of experience: October 12, 2021

Let you know when all arrive intact as described and...
August 14, 2021
Previous review

Let you know when all arrive intact as described and they fit according to request

Date of experience: August 14, 2021
Ohio
2 reviews
0 helpful votes
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Choices
October 16, 2021

Excellent choices and fun to use. A lot of options for men and women

Date of experience: October 16, 2021
Georgia
3 reviews
2 helpful votes
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When I tried to check out problems putting in credit card. When web site came back ok.

Date of experience: October 16, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for the inconvenience!

Please change to another browser like google chrome or use paypal to checkout.

If there is still any issue, please tell us what message is shown or email us the screenshot so that we can check and handle the issue.

North Carolina
1 review
0 helpful votes
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Three of the T-shirts were great but a little tight fitting for USA citizens who tend to be larger than Asian women. Maybe increase sizes or have larger sizes.
The T-Shirt that read "There is No Such Thing as a Grouchy Person... had NO HEMMING on either the
Sleeves or bottom of the shirt. Looks cheap and made in a sweat shop. You should do much better than that if you expect to get the larger size American women.

Date of experience: October 16, 2021
Virginia
1 review
0 helpful votes
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Quality Clothing
November 15, 2021

Ordered a Halloween shirt that was not too "kitchy". It looked great. Fit true to size and many commented how nice it was. The material was soft.

Date of experience: October 15, 2021
Miss W. Lilicloth Rep
over a year old

Shipping fees are calculated based on package weight and destination. We offer free Postal Shipping for orders over US $99.

Your order HBKQD00443379 was shipped.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

Illinois
1 review
0 helpful votes
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The size on the tag did not match the size expected here in the the United States. It was way too small. I was baited and sucked. I am done ordering from here then.

Date of experience: October 15, 2021

Coupon codes would not register
November 1, 2021
Previous review

Coupon codes would not register.

Date of experience: October 2, 2021
Virginia
1 review
0 helpful votes
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Shirts
October 15, 2021

Love ur items can't find alot of them anywhere else. Just wish you had kid sizes also
Once I received items most were way too small

Date of experience: October 15, 2021
Georgia
1 review
0 helpful votes
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I love the choices on Lilicloth's site!
October 15, 2021
Updated review

Great products and easy to shop, and they have a very wide variety of styles that are the current trend!

Date of experience: October 15, 2021

Great products and easy to shop!
October 1, 2021
Previous review

Great products and easy to shop!

Date of experience: October 1, 2021
Connecticut
1 review
0 helpful votes
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The shopping cart is a bit quirky. Tried two different colors of the same design and twice it came up as two of the same color.

Date of experience: October 15, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

South Carolina
1 review
0 helpful votes
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Worth the wait
November 14, 2021
Updated review

Although it took a few weeks for my order to arrive, not nearly as fast as a previous order, it was worth the wait because I love the dress, and haven't seen anything nearly as cute in any store or boutique. Fabulous price!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for the inconvenience!

Please change to another browser like google chrome or use paypal to checkout.

If there is still any issue, please tell us what message is shown or email us the screenshot so that we can check and handle the issue.


So much to choose from and great prices!
March 21, 2021
Previous review

So much to choose from and great prices! Very fun colors and patterns and very unique. Ordering was simple.

Date of experience: March 21, 2021
New York
1 review
0 helpful votes
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Love this store
October 14, 2021

Easy with no hassles and everything fit on the first shot!

Date of experience: October 14, 2021
Missouri
1 review
0 helpful votes
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Cute Tops!
October 14, 2021

Lots of cute things to look at! Only complaint I have is that the sweatshirts were more of a heavy t-shirt material. Was glad I did order these versus the t-shirts but was looking for a heavier top..

Date of experience: October 14, 2021
Canada
1 review
0 helpful votes
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Poor quality, not great fabric. I particular the collar, la la la la la is that enough

Date of experience: October 14, 2021
Illinois
2 reviews
0 helpful votes
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Lilaclorh
October 14, 2021

Merchandise was thinner than desired, but adequate

Date of experience: October 14, 2021
Poland
1 review
0 helpful votes
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I am satisfied with my purchase on this website. Better price than in other pages, good service and fast shipping.

Date of experience: October 14, 2021
Arizona
1 review
0 helpful votes
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Somewhat Happy With Some Products
October 14, 2021

The Mens tee shirts are poor quality and shrink terribly. I have given it to goodwill since the return policy is cumbersome and strict.

Date of experience: October 14, 2021
Pennsylvania
2 reviews
0 helpful votes
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Love this dress.
October 14, 2021

Love this dress! Fits perfectly and arrived sooner than expected!

Date of experience: October 14, 2021
California
3 reviews
0 helpful votes
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Because this is the FIRST order from your Company and not sure. I requested notification of where my order was. I will state your company responded quickly and I was impressed by that!

Date of experience: October 14, 2021
New York
1 review
0 helpful votes
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Pay Attention to Sizing
October 14, 2021

Nice price, nice product. Sizing does not necessarily correspond to US standards. Read the sizing direction carefully.

Date of experience: October 14, 2021
Nevada
3 reviews
0 helpful votes
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Took over a month to receive items, poorly made, sizes not true to size, fabric questionable, most cheeply made. Also, they sent 1 shirt I did not order at full price in a XSmall, then asked if I ordered the wrong size accidentally. Plus, they did not address the remaining 5 items I want to return. To return you have to ask for permission, the following is from their email response: "Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package. Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue. We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s). If you still want to return the package, you should email us for a return label as soon as possible. You can check the return policy here: https :// lilicloth. Com/information/Return%20Policy "
If you ordered anything noted "final sale," you cannot return it, which is the norm with most online sites. I was able to keep two of the 11 tops I ordered which fit, had to keep 3 others that don't fit due to being final sale. Makes me think, these people lure you in, so you are forced to keep it or sell on your own. Years back, a college friend went to China for two weeks with her boyfriend, they got in a spat, she was not allowed to return to the US, she had to wait the full two weeks! I feel sorry for the people who are likely making very little compared with the price we pay. I wish these revews popped out prior to my ordering. I am not adding a proof of purchase receipt for obvious reasons, privacy, and, I am not willing to don tops that don't fit right and offer up in pictures to prove the size issues.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2021
Miss W. Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

Your claim/complaint/feedback is very important to us and to our designers.

We value your business and we promise you that we will settle this matter at the best way we can.