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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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New York
1 review
0 helpful votes
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Fun, stuff, good quality
October 19, 2021

Website is easy to navigate. So many fun tops and nice styles and colors too.

Date of experience: October 18, 2021
Texas
1 review
0 helpful votes
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Great
October 18, 2021

Easy to shop through the internet. And just like they said. They are thin but good.

Date of experience: October 18, 2021
California
1 review
0 helpful votes
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Do not do business with Lilicloth
November 18, 2021

Absolutely terrible company with deceptive business practices. If you have a return it must be sent to China at a huge cost to you! I have exchanged emails with them as you only have 7 days from receipt of merchandise, they do not get back in a timely manner. They offered me a discount if I would delete my review for unwearable and unusable items. This dispute is not even close to a resolution. Do not spend any money with them if you value your sanity!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

The delivered date depends on the weather and some other irresistible factors.

Your claim/complaint/feedback is very important to us and to our designers.

We value your business and we promise you that we will settle this matter at the best way we can.

California
3 reviews
0 helpful votes
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EZ to Order
October 18, 2021

Enjoyed looking at some many items. I like everything about all the tops I ordered, but not the size. The mediums are very large on me. I gained weight during the pandemic and therefore upped my size. I should have order them in small. But, I like them all.

Date of experience: October 18, 2021
Washington
1 review
0 helpful votes
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Photo of jeans
October 18, 2021
Updated review

Thank you for having xlarge sizes in very cool visions. Except when I thought I was ordering some jeans what I got was crappy fabric with a photo of design from the jeans I thought I was ordering. Not happy about that.

Date of experience: October 18, 2021

Thank you for having xlarge sizes in very cool visions
November 4, 2021
Previous review

Thank you for having xlarge sizes in very cool visions

Date of experience: October 5, 2021
Colorado
2 reviews
0 helpful votes
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Nothing fit
October 18, 2021

Tried on everything all the same size, nothing fit some were too small, some were too large and some seemed to be two different sizes, the shoulders and sleeves too large and the bottom of the blouse too small.

Date of experience: October 18, 2021
New York
1 review
0 helpful votes
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So far this has been an easy experience. I am just hoping that everything runs true to size! It sounds like it may be difficult to exchange.

Date of experience: October 18, 2021
GB
1 review
0 helpful votes
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I am very happy, yesterday I received my dress, good reception of the order. The dress is as it is in the photo on the website, the shipment will have to be reviewed but it is normal, it will also be necessary to review the embroidery of some flowers, but in perfect condition, measurements as indicated.

Date of experience: October 18, 2021
New York
2 reviews
1 helpful vote
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THE CUSTOMER SERVICE IS HORRIBLE, THE MERCHANDISE IS TERRIBLE AND THEIR RETURN POLICY IS NON EXCISTING. IF YOU BUY FROM THEM YOUR A FOOL IF YOU'VE READ THIS.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 18, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Georgia
1 review
0 helpful votes
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Great gift
October 18, 2021

We ordered this as a gift and our friend loved it!

Date of experience: October 18, 2021
New Hampshire
1 review
0 helpful votes
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Garbage
November 17, 2021

I bought several Christmas presents for 2021 (planning WAY ahead). EVERY single item was garbage. Poor quality and wildly inaccurate sizing. I have WalMart summer t-shirts that are heavier material (I can see through) than the "sweatshirts" that I purchased. They only allow for 15 days to "return" an item. Impossible to do if they are gifts. I cannot find any directions (address, form, etc) to send back. They provide their return policy but that is useless unless you can locate the forms. I also read that because shipping and fees are so high that Lilicloth will provide a 40% refund in lieu of returning the items. Something is better than nothing but I am NOT holding my breath.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 17, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Illinois
2 reviews
0 helpful votes
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Tee shirt
October 18, 2021

This is my first time to order. Let's see how it goes. I wear an XL tee shirt but ordered a 2XL after using there sizing chart. I received the shirt but couldn't even get it on. Their sizing is completely wrong. Certainly not US measurements. Loved their shirts but won't be ordering from them again.

Date of experience: October 17, 2021
Florida
1 review
0 helpful votes
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Perfect for the occasion!
October 18, 2021

I have a friend who is retiring at the end of this year. This shirt is just what I was looking for... a unique gift and perfect for her!

Date of experience: October 17, 2021
Nevada
1 review
0 helpful votes
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Disappointed
October 17, 2021

The fit was off
The sizes were way too big
Was disappointed

Date of experience: October 17, 2021
North Dakota
3 reviews
2 helpful votes
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Poor quality!
November 16, 2021

Your shipping costs are too high! I will prolly not order again. Also I received a "sweatshirt" that had only a single layer of fabric around the neckline and it wasn't finished on the edge. They just took a 3/4" wide strip of fabric and sewed it onto the neckline and just left the top edge unfinished! Unbelievable!

Date of experience: October 17, 2021
Miss W. — Lilicloth Rep
over a year old

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.

Florida
2 reviews
0 helpful votes
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BE SURE OF THE SIZES!
October 17, 2021

I ordered 3XL and the tops DO NOT FIT, I tried to return them and NO ONE answered my inquiry, now I am stuck with everything! It seems sizes run smaller than USA ones.

Date of experience: October 16, 2021
Rhode Island
2 reviews
0 helpful votes
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Discount offered wouldn't work
November 16, 2021
Updated review

After attempting to use a discount code I received in an email last week which was unresolved by 3 representatives, I removed 4 items from my cart snd bought the bare minimum. Your company lost about $100 in sales, after the discount that was supposed to happen. Very disappointed.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 16, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.


I really like the women's t-shirts, what a great selection
July 24, 2021
Previous review

I really like the women's t-shirts, what a great selection.

Date of experience: July 24, 2021
Texas
2 reviews
0 helpful votes
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Pleased.
October 17, 2021

Great site. Easy to shop. Great service. Recommend to everyone.

Date of experience: October 16, 2021
Nevada
1 review
0 helpful votes
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Nice graphic photos. Prices are fair. Free shipping!

Date of experience: October 16, 2021
South Carolina
1 review
0 helpful votes
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Just what I needed
October 16, 2021

Good Looking quality and size appropriate everything went great. No problems.

Date of experience: October 16, 2021