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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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I saw the "I've had my 2 shots" & got me to purchase even more shirts/sweatshirt.
Thank you, Lisa
Attractive products and presentation is appealing. Material is soft and cuddly and the message offers a little encouragement and an opportunity to educate.
PICTURES OF SHIRTS ARE SO CUTE. I ORDERED 5 AND AFTER A FRIEND TOLD ME TO BEWARE. THEY WILL NOT COME CLOSE TO THE SIZE ORDERED. RECEIVED THEM, HAD ORDERED 3X AND THEY AREN'T EVEN LARGES. LOOKS LIKE THEY JUST PUT THE FAKE SIZE TAG ON AS THEY ARE SHIPPED WITH WHATEVER THEY HAVE IN STOCK.
DO NOT ORDER FROM THEM!
I like the selection and order process. I don't like the free gift socks.
Your website is extremely hard to maneuver.
I'm not sure I got the discounts I had coming.
Should be free shipping, probably got it, just can't see it.
Sorry for the inconvenience!
Could you please send us more details about the problem to check?
As we checked, you have enjoyed a 20% discount and free shipping.
If you run into any issues, please do not hesitate to contact us at [email protected].
The items I ordered arrived looking nothing like the pictures and the sizes are way off! I ordered only M & L and they were all different fits. I wish you would be more specific in sizing.
Had 5 items didn't know how to get 6th FREE, so deleted item. Didn't know how to add additional item when in checkout to get FREE shipping! This will probably be my first and last time ordering from you.
Thank you for your feedback and sorry for the inconvenience.
For the buy 5 get 6th free, you need to add 6 pieces of full price items to cart, and then the free item's discount will apply on whole order, each item will be discounted.
We offer free Postal Shipping for orders over US $109. So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
The products are crap, only 1item out of 7 was useable. The rest went into the garbage. The return policy is crap because they know the products they sell are crap. Talking to the reps are a joke. Don't make a mistake and buy anything from them, wish my country would band that from selling the junk here. I'm working on that now, to help the others that get scammed by them. Stay away this stuff is pure garbage.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
Pretty good quality products. The lady I purchase them for really liked the items!
All good, great looking products except that when you show a belt with a dress, you should make that belt available for purchase!
I have received the shirt I ordered. Took 28 days but considering there are thousands of ships sitting off ports, it's pretty good. Shirt is nice.
I didn't get all the discounts promised me in my estimation.
What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.
As we checked, you have enjoyed the best discount.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.
Product was delivered in a timely fashion but I was disappointed in the quality of fabric. For the price it was OK
Received my order within a couple of weeks. My daughter loved the top!
Quick and easy, got everything i ordered for my daughter
Your site tells me to add $20 and shipping will be free. So I added another item worth just over the $20 and I am now told to add an $8 item to get free shipping. This feels a bit scammy to me.
Thank you for your feedback and sorry for the inconvenience.
We offer free Postal Shipping for orders over US $99.
As we checked, you enjoyed a big discount for this order.
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
Shopping experience good. Hope I like the shirts as well.
Nice sweatshirts - plenary to choose from - would recommend friends!
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Size of items from different designers differ. ​Sorry that they did not fit your body shape.
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].