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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Washington
1 review
0 helpful votes
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I've had my 2 shots
October 21, 2021

I saw the "I've had my 2 shots" & got me to purchase even more shirts/sweatshirt.
Thank you, Lisa

Date of experience: October 21, 2021
Florida
1 review
0 helpful votes
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I like what they say!
October 21, 2021

Attractive products and presentation is appealing. Material is soft and cuddly and the message offers a little encouragement and an opportunity to educate.

Date of experience: October 21, 2021
Oklahoma
1 review
0 helpful votes
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GARBAGE
November 20, 2021

PICTURES OF SHIRTS ARE SO CUTE. I ORDERED 5 AND AFTER A FRIEND TOLD ME TO BEWARE. THEY WILL NOT COME CLOSE TO THE SIZE ORDERED. RECEIVED THEM, HAD ORDERED 3X AND THEY AREN'T EVEN LARGES. LOOKS LIKE THEY JUST PUT THE FAKE SIZE TAG ON AS THEY ARE SHIPPED WITH WHATEVER THEY HAVE IN STOCK.
DO NOT ORDER FROM THEM!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2021
Miss W. — Lilicloth Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at [email protected].

New York
1 review
0 helpful votes
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Good Service
October 21, 2021

I like the selection and order process. I don't like the free gift socks.

Date of experience: October 21, 2021
Michigan
1 review
0 helpful votes
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Feedback
November 20, 2021

Your website is extremely hard to maneuver.
I'm not sure I got the discounts I had coming.
Should be free shipping, probably got it, just can't see it.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 21, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us more details about the problem to check?

As we checked, you have enjoyed a 20% discount and free shipping.

If you run into any issues, please do not hesitate to contact us at [email protected].

Washington
1 review
0 helpful votes
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Satisfied
October 20, 2021

Don't usually shop online. Saw some shirts and bought one for everyone

Date of experience: October 20, 2021
AG
1 review
0 helpful votes
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Nothing like the picture
October 20, 2021

The items I ordered arrived looking nothing like the pictures and the sizes are way off! I ordered only M & L and they were all different fits. I wish you would be more specific in sizing.

Date of experience: October 20, 2021
New Hampshire
1 review
0 helpful votes
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Disappointed with fabric
November 19, 2021

Had 5 items didn't know how to get 6th FREE, so deleted item. Didn't know how to add additional item when in checkout to get FREE shipping! This will probably be my first and last time ordering from you.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 20, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

For the buy 5 get 6th free, you need to add 6 pieces of full price items to cart, and then the free item's discount will apply on whole order, each item will be discounted.

We offer free Postal Shipping for orders over US $109. So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.

Georgia
1 review
0 helpful votes
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Worst company to buy from, beware and don't do it!
November 19, 2021

The products are crap, only 1item out of 7 was useable. The rest went into the garbage. The return policy is crap because they know the products they sell are crap. Talking to the reps are a joke. Don't make a mistake and buy anything from them, wish my country would band that from selling the junk here. I'm working on that now, to help the others that get scammed by them. Stay away this stuff is pure garbage.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 20, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Arizona
3 reviews
0 helpful votes
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Good Company, excellent follow up!
October 20, 2021
Updated review

Pretty good quality products. The lady I purchase them for really liked the items!

Date of experience: October 19, 2021

All good, great looking products except that when you...
July 30, 2021
Previous review

All good, great looking products except that when you show a belt with a dress, you should make that belt available for purchase!

Date of experience: July 30, 2021
Missouri
8 reviews
4 helpful votes
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28 Days
October 20, 2021

I have received the shirt I ordered. Took 28 days but considering there are thousands of ships sitting off ports, it's pretty good. Shirt is nice.

Date of experience: October 19, 2021
California
1 review
0 helpful votes
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Didappointed
November 19, 2021

I didn't get all the discounts promised me in my estimation.

Date of experience: October 19, 2021
Miss W. — Lilicloth Rep
over a year old

What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

As we checked, you have enjoyed the best discount.

The discount can not be combined with any other discount or offer. All activities are mutually exclusive.

Illinois
2 reviews
0 helpful votes
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Nice Colors
October 19, 2021

Product was delivered in a timely fashion but I was disappointed in the quality of fabric. For the price it was OK

Date of experience: October 19, 2021
Idaho
1 review
0 helpful votes
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Cute top
October 19, 2021

Received my order within a couple of weeks. My daughter loved the top!

Date of experience: October 19, 2021
California
1 review
0 helpful votes
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1st order
October 19, 2021

It was nice and easy to place my order and easy to select items

Date of experience: October 19, 2021
Virginia
1 review
0 helpful votes
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Christmas presents
October 19, 2021

Quick and easy, got everything i ordered for my daughter

Date of experience: October 19, 2021
Florida
1 review
0 helpful votes
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Delivery
October 19, 2021

It, was easy to navigate the site to find what I wanted.

Date of experience: October 19, 2021
Canada
1 review
0 helpful votes
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Shipping issue
November 18, 2021

Your site tells me to add $20 and shipping will be free. So I added another item worth just over the $20 and I am now told to add an $8 item to get free shipping. This feels a bit scammy to me.

Date of experience: October 19, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

We offer free Postal Shipping for orders over US $99.

As we checked, you enjoyed a big discount for this order.

So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.

South Carolina
1 review
0 helpful votes
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Shopping experience good. Hope I like the shirts as well.

Date of experience: October 19, 2021
New York
1 review
0 helpful votes
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Very satisfied!
October 19, 2021

Nice sweatshirts - plenary to choose from - would recommend friends!

Date of experience: October 19, 2021