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Lilicloth

4.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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El Salvador
1 review
0 helpful votes
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Ok experience
October 24, 2021

The items on your site are varied and many choices. Your delivery process though is scattershot. I received my tee shirt order split into four different deliveres.

Date of experience: October 24, 2021
Florida
1 review
0 helpful votes
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Ships from China-Quick to Charge-Slow to Ship
November 23, 2021

They don't tell you up front that everything is shipped from China! Extremely slow shipping and still haven't received even a tracking number after 2 weeks! Don't order from this company unless you can wait over a month for your order.

Date of experience: October 24, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us more details about the problem to check?

New York
2 reviews
0 helpful votes
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Love your merchandise
October 24, 2021

Unusual things not available other places. Quality great for price..

Date of experience: October 23, 2021
North Carolina
2 reviews
0 helpful votes
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Fast, easy, but too many good choices. I don't have to enter 50 characters and you can't make me.

Date of experience: October 23, 2021
Massachusetts
1 review
0 helpful votes
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Sister sweatshirt
October 23, 2021

Great choices
It took longer to get my order than I anticipated.

Date of experience: October 23, 2021
Canada
1 review
0 helpful votes
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First time shopper
October 23, 2021

Very nice products at great prices, and with the excellent prices it was hard to turn down buying more

Date of experience: October 23, 2021
Tennessee
2 reviews
0 helpful votes
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Everything was perfect.
October 23, 2021
Updated review

Had a hard time choosing items cause there were so many great things to choose from.

Date of experience: October 23, 2021

Had a hard time choosing items cause there were so...
October 3, 2021
Previous review

Had a hard time choosing items cause there were so many great things to choose from.

Date of experience: October 3, 2021
New York
4 reviews
1 helpful vote
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Consumers sacrifice service and immediatcy for internet convience. However, to charge a large ship fee on an $169 order is obscene. In fact any shipping charge on a $169.00 order is just crazy. Welcome to the world where Amazon prime delivers next day when joining prime. Walmart.com home of the true bargains, has no membership fee, and they ship any size order for free. Those internet merchants that insist on charging a shipping fee will see (a) Amazon & Walmart eat theirr business (b) Post Covid will send consumers back to brick & mortar stores.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2021
Miss W. — Lilicloth Rep
over a year old

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.

Georgia
1 review
0 helpful votes
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Ordered a top for my daughter size XL. It arrived in a size for an 8 year old. Asked for refund... Note the advice to use the 15%refund to "Alter the Cloth"... insane

Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.

Our return center is located in Guangzhou, China.

According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// lilicloth. Com/information/RETURN%20POLICY

***Kind reminder: Any addresses on the parcel are not approved as the return address.
Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2021
Miss W. — Lilicloth Rep
over a year old

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Poland
1 review
0 helpful votes
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I ordered some shirts for a friend's bachelorette party at this online boutique and everything turned out great. Great quality and service. The printing and embroidery that look amazing.

Date of experience: October 23, 2021
Massachusetts
1 review
0 helpful votes
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Easy peasy
October 23, 2021
Updated review

My holiday and January birthday shopping is done for teens and adults. Thank you for having such fun products.

Date of experience: October 23, 2021

Timely shopping in January
February 1, 2021
Previous review

I waited until after the holidays to place an order and was happy to see that many items had been reduced. There were a few items that were not the quality expected but for the most part the quality matched the price. Order came the day after the predicted date, which was reasonable and nothing was damaged or substituted with something I didn't want (which I understand is a frequent online thing).

Date of experience: February 1, 2021

Difficulty applying S30 discount
February 10, 2021
Previous review

Difficulty applying S30 discount

Date of experience: January 11, 2021
Colorado
1 review
0 helpful votes
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No clothes!
November 22, 2021

I ordered one order at the end of September. I ordered a second order October 2. I still have not received either order. Their clothes are cute and well priced. That's what sucked me in. Don't be a sucker like me. It's a waste of money!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry for the inconvenience.

Could you please send us your order number to check for you?

If you run into any issues, please do not hesitate to contact us at [email protected].

Colorado
1 review
0 helpful votes
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T-Shirt purchase
October 23, 2021

Loved the selection of funny t-shirts and the easy ordering process! My one disappointment was that I accidentally ordered 2 of the same T-shirt and wanted to swap the duplicate with a different selection. I was unable to find any way to contact the company to make a switch in my order. I replied to the email address used in my order confirmation but evidently that is not monitored. So my one suggestion for improvement would be to please provide some form of communication for customers to contact a service representative if necessary. Thank you.

Date of experience: October 22, 2021
California
1 review
0 helpful votes
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Great
October 22, 2021

Easy to use, fast delivery, good product am very happy with my purchases.

Date of experience: October 22, 2021
Georgia
3 reviews
0 helpful votes
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I hope these shirts come in a timely manner. I realize you are not located in the US and it makes me wary.

Date of experience: October 22, 2021
Arizona
1 review
0 helpful votes
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Easy ordering
October 22, 2021

Great prices, easy ordering, many choices to love!

Date of experience: October 22, 2021
Ohio
1 review
0 helpful votes
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Ladies tees
November 21, 2021

I ordered one tee shirt design in 2 sizes just in case one didn't fit. Good thing I did.
I think delivery time was long.

Date of experience: October 22, 2021
Missouri
1 review
0 helpful votes
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My sister loves it
October 22, 2021

She was surprised by the shirt and loved the saying

Date of experience: October 22, 2021
Oregon
1 review
0 helpful votes
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Great gift ideas
October 21, 2021

A little confusing on the selection options. Limited sizes creates potential sales reductions. But still a great opportunity for unique items

Date of experience: October 21, 2021
Utah
1 review
0 helpful votes
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Great item!
October 21, 2021

All good. I wish shipping was cheaper. Otherwise, a good deal.

Date of experience: October 21, 2021