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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Oregon
4 reviews
0 helpful votes
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I Liked shopping on this site for the most part. I did discover somes small glitches along the way.

Date of experience: November 3, 2021
Oregon
1 review
0 helpful votes
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Mildly disappointed.
November 3, 2021

First time buyer. I expected the garment to be of better quality. The fabric is very thin and likely won't last.

Date of experience: November 3, 2021
Canada
1 review
0 helpful votes
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Awesome
November 3, 2021

Perfect, easy to navigate, lots of options, styles and colors

Date of experience: November 3, 2021
Maine
2 reviews
0 helpful votes
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Quality
November 3, 2021

Quality and fit of clothing is poor fitting, material cheap

Date of experience: November 3, 2021
Missouri
1 review
0 helpful votes
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Shipping charges are way too high for one shirt. You might want to think about that.

Date of experience: November 2, 2021
Miss W. — Lilicloth Rep
over a year old

Shipping fees are calculated based on package weight and destination. We offer free Postal Shipping for orders over US $99.

New York
1 review
0 helpful votes
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RIP OFF! FRAUD!
December 3, 2021

Have you ever been so dissatisfied on a clothing purchase online. Well then you haven't shopped at LILICLOTH! DON'T, the quality and craftsmanship of their items and also their policy for returns are from China! SAVE YOUR MONEY cause they don't refund in full. You pay shipping, taxes and customs fees costing more than piece is s##t your returning

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 2, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Canada
1 review
0 helpful votes
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LOVE the clothing line
November 2, 2021

This is my second order. I'm hooked on your Items!
Would like to see more on pants... size XS

Date of experience: November 2, 2021
Tennessee
1 review
0 helpful votes
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Good product line with many choices.
November 2, 2021

Check out, should say click here to complete order.

Date of experience: November 2, 2021
California
2 reviews
0 helpful votes
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A Beautiful Shirt
November 2, 2021

The only place I have found this dragonfly print shirt. Shopping was easy. Thank you!

Date of experience: November 2, 2021
California
2 reviews
0 helpful votes
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I feel like your marketing during purchasing to entice people to buy more creates the perception of untrustworthiness and I almost didn't make my purchase. Tone down the sale pop ups, and you will be more respectable.

Date of experience: November 2, 2021
Illinois
1 review
0 helpful votes
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Somewhat slow delivery
November 2, 2021

Easy to complete. Bought products from Lilicloth last Christmas and they were well received. Delivery was slow this year but in time for Christmas.

Date of experience: November 2, 2021
Tennessee
1 review
0 helpful votes
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Quality could be a little bit better.
November 2, 2021

Awesome shopping, and they have men's cloths as well.

Date of experience: November 2, 2021
Georgia
1 review
0 helpful votes
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Thanks for working to correct it
December 2, 2021

Update: While it's still to soon for my order to have arrived, I did get a notification that part of it was on the way. Given the current shipping issues and logistics troubles nationwide, this is understandable. I have therefore raised my "star" rating of the company based on their kind outreach and because of their dedicated employee Finn. Until I actually have the products in hand I cannot in good conscience rate them.

Original: It took two days to complete this order. While I look forward to receiving the products, using the website has been a colosal chore and even the "live chat" link for help didn't work the first day. I'm hoping this is not typical of this company. Certainly have a poor first impression. Today Finn in customer service was very helpful making this order happen or it would not have!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 2, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

If you run into any issues in the future, please do not hesitate to contact us at [email protected].

GB
1 review
0 helpful votes
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Measurements seem smaller than stated
November 2, 2021

Received my items and I like them but the measurements seem to be on the smaller side, not a great length but great designs

Date of experience: November 2, 2021
Canada
1 review
0 helpful votes
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Very Pleased
November 1, 2021

As I live in Canada, I was hoping to receive my item before Christmas. I got my wish when it arrived weeks before Christmas! Thank you Lilicloth for the effortless experience! I will shop with you again in the near future.

Date of experience: November 1, 2021
Maryland
1 review
0 helpful votes
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Meh
December 1, 2021

Great photos, cool designs, but wierd size variations and showing so many sold outs... ugh. Also hard to get to free shipping (seemed to keep changing terms on me.

Date of experience: November 1, 2021
Miss W. — Lilicloth Rep
over a year old

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Alabama
1 review
0 helpful votes
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Very satisfied…
November 1, 2021
Updated review

Unique clothing, good prices. Ordering was easy and my daughter loved the shirt!

Date of experience: November 1, 2021

A little confusing to get to checkout, but otherwise...
December 7, 2020
Previous review

A little confusing to get to checkout, but otherwise ok

Date of experience: December 7, 2020
Illinois
1 review
0 helpful votes
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Good expect for delivery once again what more do I have to say speed up the delivery on the shirts

Date of experience: November 1, 2021
Switzerland
1 review
0 helpful votes
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This online online boutique made my online clothing shopping experience easy and stress free, I found the dress I wanted easily and the ordering process was quick, my delivery was too. I received exactly what I ordered, it is definitely great value for money.

Date of experience: November 1, 2021
Minnesota
3 reviews
0 helpful votes
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Beware Purchases from China Companies
December 1, 2021

I ordered some"sweatshirts" from Lilicloth and needed to order $100 to obtain free shipping. This didn't bother me because I chose some charming/funny items. However, I received each item separately over several weeks and was not informed that one item was out of stock until I questioned. The sizes are terribly wrong, the fabric is not fleece but rather a scratchy polyester fabric. When I decided to return the purchases, I was informed their return office is located in China and I would be required to pay the shipping to China for a full refund. Adding insult to injury, I would have the option to keep the items and would receive 15% refund on my purchases. I decided the latter was the better option. Now, I will have to pay to have my purchases altered or donate them to a second-hand store. Additionally, the sweatshirts have no shape.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 1, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.