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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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California
2 reviews
0 helpful votes
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Good
November 8, 2021

Good so far except one shirt had printing messed up.

Date of experience: November 8, 2021
North Dakota
1 review
0 helpful votes
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Choices may be too many? And description of garment poor...

Date of experience: November 8, 2021
Texas
1 review
0 helpful votes
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Shirts came in MUCH smaller that their own sizing chart shows to order **That is after I had carefully measured I ordered XL and they are more like SMALL. Ther is no way these shirts are the same mesurement as their chart. I am thin and they are too ti9ght for me.!. I would have had to order XXL just to get near what I wear. Here in the USA i always wear XL I guess (Their version) of XL is fine for small chinese people. The quality fo the shirts is also not very good Very thin material and the sleeves are too big and baggy for the size of shirt they come on. Overall not worth the money in my opinion Their catalog looks great but you better order two sizes larger to get even close if you are not thin I would pass all together... Mark V Austin Tx

Date of experience: November 8, 2021
Miss W. Lilicloth Rep
over a year old

We are preparing your LILICLOTH.COM order.

Once it is shipped, you will be notified by email.

Pennsylvania
1 review
0 helpful votes
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Fairly good experience.
November 8, 2021

Shopping was easy the quality was good and shipping was better than expected. Little disappointed that they wouldn't take returns.

Date of experience: November 8, 2021
Germany
3 reviews
0 helpful votes
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Comme toujours le meilleur service client et une équipe hautement professionnelle. Je suis un client régulier à ce stade et je continuerai à utiliser exclusivement leur service.

Date of experience: November 8, 2021
Colorado
1 review
0 helpful votes
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Novelty products
November 8, 2021

There are many choices of different tops fitting for different occasions

Date of experience: November 7, 2021
North Carolina
1 review
0 helpful votes
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New sweatshirts
November 8, 2021

Loved browsing all the variety of tops and sweatshirts.

Date of experience: November 7, 2021
North Carolina
1 review
0 helpful votes
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Hmmm
November 8, 2021

The shopping part was fine, and the delivery. However, I ordered the top in Medium and was sent a Large. Too late and too expensive to return. The order slip said Medium. The cellophane package was marked both Medium and Large (2 different tags on outside front). The top inside clearly showed a tag on the garment showing L. Will keep the top and hope it shrinks a bit in the wash. It had been intended for a Christmas gift, so experience has been a little disappointing,

Date of experience: November 7, 2021
Canada
1 review
0 helpful votes
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Had to refresh at the end of shopping, website was freezing up. Fingers crossed all sizes work out, not sure how returns will go?

Date of experience: November 7, 2021
Arizona
8 reviews
0 helpful votes
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Shirt
November 7, 2021

The first one I received wasn't even the shirt I had ordered So you sent me a new one and it just arrived 2 days before Xmas. I was sweating it.

Date of experience: November 7, 2021
Missouri
1 review
0 helpful votes
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A little disapointed.
December 7, 2021

Too herky jerky. Very very very very very very very very very very very very very very very herky jerky.

Date of experience: November 7, 2021
Illinois
1 review
0 helpful votes
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There was plenty of items to select from but this one caught my eye.

Date of experience: November 7, 2021
Arizona
2 reviews
0 helpful votes
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Men's t-shirt
December 7, 2021

Website was very difficult to navigate. I ended getting the message I wanted but in the wrong color.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 7, 2021
Miss W. Lilicloth Rep
over a year old

Sorry for the inconvenience!

Could you please send us more details about the problem to check?

We welcome and appreciate all suggestions to improve our products and services.

Pennsylvania
2 reviews
0 helpful votes
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Like the products
November 7, 2021

I love your messages and have recommended your products to others

Date of experience: November 7, 2021
Israel
1 review
0 helpful votes
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Not as good as I thought
November 7, 2021

Shirts were a lot thinner than I thought they would be

Date of experience: November 7, 2021
California
1 review
0 helpful votes
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Professional and Honest
November 7, 2021

Had a little difficulty understanding the discounts. So, have to depend on Lilicloth to charge me correctly. A little problem with size. Two of the items are way to big. But I think they can't be returned.

Date of experience: November 6, 2021
Canada
1 review
0 helpful votes
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Birthday tshirt
December 7, 2021

It indicated that my order item had changed but it did not indicate what and no matter what I choose to click, nothing came up. I hope my order is correct!

Date of experience: November 6, 2021
Miss W. Lilicloth Rep
over a year old

Please check the order detail as below.

Built In The Forties Printed T-shirt
Color: Black; size: XL
1917957
WP-068263331

If you run into any issues, please do not hesitate to contact us at [email protected].

Texas
3 reviews
0 helpful votes
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Great company
November 6, 2021

Great products and they are of the best quality. My friend is really going to love it

Date of experience: November 6, 2021
Pennsylvania
1 review
0 helpful votes
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Quality and Sizing issues
December 6, 2021

Many of the items were way to small even though based on the sizing chart on line they should have fit. Marked as final there was no opportunity to exchange for larger size. Some of the fabric is very thin.

Date of experience: November 6, 2021
Miss W. Lilicloth Rep
over a year old

The shipping cost depends on the destination and the weight of the package.

In addition, international logistics are much more expensive than any domestic logistics.

Hope you can understand.

Canada
1 review
0 helpful votes
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Good service
November 6, 2021

Even with supply chain problems, the item was tracked and delivered in a reasonable time.

Date of experience: November 6, 2021