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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Shirts came in MUCH smaller that their own sizing chart shows to order **That is after I had carefully measured I ordered XL and they are more like SMALL. Ther is no way these shirts are the same mesurement as their chart. I am thin and they are too ti9ght for me.!. I would have had to order XXL just to get near what I wear. Here in the USA i always wear XL I guess (Their version) of XL is fine for small chinese people. The quality fo the shirts is also not very good Very thin material and the sleeves are too big and baggy for the size of shirt they come on. Overall not worth the money in my opinion Their catalog looks great but you better order two sizes larger to get even close if you are not thin I would pass all together... Mark V Austin Tx
Shopping was easy the quality was good and shipping was better than expected. Little disappointed that they wouldn't take returns.
Comme toujours le meilleur service client et une équipe hautement professionnelle. Je suis un client régulier à ce stade et je continuerai à utiliser exclusivement leur service.
There are many choices of different tops fitting for different occasions
Loved browsing all the variety of tops and sweatshirts.
The shopping part was fine, and the delivery. However, I ordered the top in Medium and was sent a Large. Too late and too expensive to return. The order slip said Medium. The cellophane package was marked both Medium and Large (2 different tags on outside front). The top inside clearly showed a tag on the garment showing L. Will keep the top and hope it shrinks a bit in the wash. It had been intended for a Christmas gift, so experience has been a little disappointing,
Had to refresh at the end of shopping, website was freezing up. Fingers crossed all sizes work out, not sure how returns will go?
Too herky jerky. Very very very very very very very very very very very very very very very herky jerky.
There was plenty of items to select from but this one caught my eye.
Website was very difficult to navigate. I ended getting the message I wanted but in the wrong color.
Sorry for the inconvenience!
Could you please send us more details about the problem to check?
We welcome and appreciate all suggestions to improve our products and services.
I love your messages and have recommended your products to others
Had a little difficulty understanding the discounts. So, have to depend on Lilicloth to charge me correctly. A little problem with size. Two of the items are way to big. But I think they can't be returned.
It indicated that my order item had changed but it did not indicate what and no matter what I choose to click, nothing came up. I hope my order is correct!
Please check the order detail as below.
Built In The Forties Printed T-shirt
Color: Black; size: XL
1917957
WP-068263331
If you run into any issues, please do not hesitate to contact us at [email protected].
Great products and they are of the best quality. My friend is really going to love it
Many of the items were way to small even though based on the sizing chart on line they should have fit. Marked as final there was no opportunity to exchange for larger size. Some of the fabric is very thin.
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Hope you can understand.
Even with supply chain problems, the item was tracked and delivered in a reasonable time.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


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