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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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I love the unique shirts with pictures and sayings on them.
Site is easy to use and quick checkout. Product was delivered on time.
Site is easy to use and quick checkout
Everything is all cute on the pictures, when you finally receive your package quality is substandard, cheaply made and sizing is all wrong. On part of my order they shipped me the wrong shirt the other was defected. Customer service is a whole different issue. If you try and return the items that were (their error) it goes to a Chinese address and cost a fortune to return $27 for one shirt so they will offer you a 15% refund and you can keep it that's only $3.90 on a $26 purchase. Doesn't take a rocket scientist to learn quick they are making a fortune on a bad quality product and poor customer service.
Too many pages of repeat articles, not easy way to shorten search.
You offer all kinds of discounts that are never available at checkout for multiple reasons. I would have ordered more, but it was too frustrating. Never got 40% off 4th or 5th one free. At one point had 6 items in my carts and no discounts and promotions applied. You loss. Finally order one sweatshirt for my wife and hope I won't regret it
Thank you for your feedback and sorry for the inconvenience.
One order can only get one discount and you get the discount as below.
Flash Deals Discount -3.75
Coupon_discount Coupon Discount -6.37
So you cannot get other discount.
The discount can not be combined with any other discount or offer. All activities are mutually exclusive.
You do not get the product you ordered, their customer service is terrible and they refuse to correct their mistakes.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
My advise to anyone buying the T shirts is to go one size bigger.
Word should of been Made but Mad was used on the very thin t shirt that in pictures looked more like a sweatshirt.
Delivery was made more complicated than it had to be. And as I said above, I'm still waiting for part of my order.
As an aside, I did place another order because I think the shirts are clever and fun.
Thank you for your feedback and sorry for the inconvenience.
These 2 items are out of stock. Would you like to change to another one at the same price or get a refund?
You May Have To Fight A Battle More Than Once To Win It Casual Shirts & Tops
Color: Black; size: XL
240g
1896709(-160990627)
WP-068036057 16.99 USD
Sorry I’m So Cranky I’m Just In My Terrible 30’s Right Now Men's sweatshirt
Color: White; size: XL
350g
1896707(-160990625)
WP-068036058 25.49 USD
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Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check the lettering?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].
Second time I have ordered from Lilicloth. I hope the order processing and shipping goes better than my first order. Still waiting on items from my first order.
Too complicated. Lots of pop ups that I don't care about while trying to place an order. And the shipping cost is exorbitant IMO: $11 to ship one tee shirt? More than half again what I'm paying for the shirt itself.
A follow up: 3-1/2 weeks after placing the order, I had not received an email confirmation or record of my order, nor a tracking number. Having no luck finding a contact number or email for Lilicloth, I ordered the same tee a second time thinking I had failed to complete the first order. By Christmas Eve day, (24 days after the first order), nothing had arrived. The following Monday, after searching awhile for contact info, I was finally able to speak with a CS agent named Cerelia. She assured me the first order was on its way, cancelled the second order, and promised a refund on that one. The first order arrived later that same day! Don't know about the refund yet.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Hope you can understand.
I'll be back! Relatively smooth process for an online shopping site. It helps that the site doesn't get greedy and do a lot of cross-selling insertions.
I logged in the code you guys gave me for 15% off, but the checkout system would not take it. BOGUS when the shirt arrived it looked nothing like the picture.
Thank you for your feedback.
Did you click on APPLY button to activate your coupon code? What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].
I logged in the code you guys gave me for 15% off, but the checkout system would not take it. BOGUS
Not happy with the clothing. Cheaply made. Not wearable. I donated the entire order to the homeless shelter.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
All okay don't force me to write a certain number of characters fr that is truly rude. You want to hear what I have to say and it's less than 50. Next time I would not respond.
Did not get 10% for first order and the material was not described properly
Thank you for your feedback and sorry for the inconvenience.
As we explained before, one order can only get one discount and you have enjoyed a 20 USD off.
So you cannot get other discount.
Which item you think is not describe properly? Please email us the item SPU or the link of the product and some photos for the received item.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at [email protected].
Took a while to get it, but is very nice and runs pretty much true to size. T
I ordered shirts a few weeks ago and got them in just a few days I like the Quality, and the sayings on the shirts
The shirt was so crappy that I don't have 50 words to say that you'd like to hear.
Thank you for your feedback and sorry for the inconvenience.
Could you please send us some photos for the received item to check?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at [email protected].
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry that you are not satisfied with the item(s).
As we checked, you have accepted our 25% refund and keep the items.
The partial refund is under processing.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.