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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Mississippi
2 reviews
1 helpful vote
Follow Bill C.
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Products don't fit even at next larger than normal sizes. Chinese based company takes FOREVER to receive shipment. Return policy designed to be expensive and difficult to return. You pay return shipping. Then they offer 15% of what you spent to not return. HORRIBLE HORRIBLE COMPANY. DO NOT DO BUSINESS WITH THEM... BUYER BEWARE! BBB RATES THEM A 1.1.

Then in an automatic reply they add this "Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics (YES... CHINA IS FAR AWAY AND SHIPPING IS EXPENSIVE... BUY AMERICAN!) We offer free Postal Shipping for orders over US $109,and you did enjoy it. (YES... BUT SINCE NOTHING FIT AND I'M RESPONSIBLE FOR RETURN SHIPPING, I END UP LOSING ALL BUT 15% OF WHAT I SPENT ON UNUSABLE MERCHANDISE.)
Besides, you have enjoyed a big discount as below.
Coupon Discount -49.10 USD (YES... GOOD DISCOUNT... STILL COST ME OVER $100 WHICH I LOSE!)
If you run into any issues, please do not hesitate to contact us at *******@lilicloth.com. (AND GET CHINESE DOUBLE-TALK AND CANNED RESPONSES). AGAIN... BUYER BEWARE!

Date of experience: December 4, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.

We offer free Postal Shipping for orders over US $109,and you did enjoy it.

Besides, you have enjoyed a big discount as below.
Coupon Discount -49.10 USD

If you run into any issues, please do not hesitate to contact us at [email protected].

California
1 review
0 helpful votes
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The delivery took too long as the product came from china and spent far too long in customs and awaiting pick up by usps

Date of experience: December 4, 2021
Texas
2 reviews
0 helpful votes
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Quality. Shipping charges.
December 4, 2021
Updated review

Photos on the site look better quality than shirts are. Shirts are thin and oversized.
$16 to ship two t-shirts? Wish I had known that before I started the order.

Date of experience: December 4, 2021

$16 to ship two t-shirts?
December 3, 2021
Previous review

$16 to ship two t-shirts?

Date of experience: November 3, 2021
Utah
0 reviews
0 helpful votes
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Bait & Switch
January 3, 2022

I found a T-shirt on Lilicloth that really grabbed me so I decided to order one for myself given that it appeared to be on "sale." Then it appeared that I could save even more by buying 2, so I went for that. The site quickly provided me with information that if I bought 4 T-shirts I would really save some money. The great surprise came as I was paying for the 4 T-shirts. There was s separate shipping fee for each t-shirt and the cost of shipping more than made up for the "sale" price.So at a minimum "let the buyer beware" of what are really hidden fees. When the 4 t-shirts finally arrived they were in one package that was surprising lightweight and it again reminded me that shipping fees are a disingenuous way to compensate for so-called sale prices.
Love the message on the T-shirt.
Charging separate shipping 4 times for one package is a major rip-off!

Date of experience: December 4, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.

We offer free Postal Shipping for orders over US $109,except pre sale and final sale items.

But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Arizona
2 reviews
0 helpful votes
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N/A
January 3, 2022

YOU PEOPLE SHOW A LOT OF T SHIRTS, MOSTLY WOMAN, WHEN I WANTED TO BUY ONE, YOU SHOWED ME A WOMANS WHICH I DIDN'T LIKE OR WANT AFTER EXPLAING MORE THAN ONCE YOUR REP FINALLY GOT IT, YOU NEED TO HIRE PEOPLE WITH COMMON SENSE!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at [email protected].

Pennsylvania
1 review
0 helpful votes
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Shipping cost 1/2 the price of the sweatshirt! Way too much! Couldn't find out where to cancel the order... very confusing.

Date of experience: December 4, 2021
North Carolina
1 review
0 helpful votes
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Slow and expensive shipping
January 3, 2022

Shipping cost was exorbitant, especially considering how light the item was and how long it is expected to take to arrive.

Date of experience: December 4, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.

We offer free Postal Shipping for orders over US $109,except pre sale and final sale items.

But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Your order HBKQD0049**46 was shipped.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

Texas
1 review
0 helpful votes
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Took to long to receive.
December 4, 2021

Not the type of sweatshirt that I am used to buying, I guess it will have to do.

Date of experience: December 3, 2021
Missouri
2 reviews
0 helpful votes
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Unusual Items at Reasonable Prices
December 4, 2021
Updated review

The shirts have a saying that I like for my sisters, daughters and adult granddaughters. They are long sleeved and very soft.

Date of experience: December 3, 2021

The shirts have a saying that I like for my daughters...
December 3, 2021
Previous review

The shirts have a saying that I like for my daughters and adult granddaughters.

Date of experience: November 2, 2021
New York
3 reviews
0 helpful votes
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Slow delivery. 21 days
January 2, 2022

Shipping a bit slow wanted it for Christmas but it didn't show up until the day after. Sizes are inconsistent.

Date of experience: December 3, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.

We offer free Postal Shipping for orders over US $109,except pre sale and final sale items.

But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

California
1 review
0 helpful votes
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Good online store
January 2, 2022

Good online store, good communication with the team of this website. The products are well made and satisfying.

Date of experience: December 3, 2021
Arkansas
1 review
0 helpful votes
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Great Quality
December 3, 2021
Updated review

The quality of the products ordered was better than other similar products I have bought. And they fulfilled every item accurately.

Date of experience: December 3, 2021

Everything is well organized and navigation is a breeze
December 3, 2021
Previous review

Everything is well organized and navigation is a breeze

Date of experience: December 3, 2021
Pennsylvania
1 review
0 helpful votes
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First time of ordering
December 3, 2021

Great product selection and easy to transact. Took longer than I had hoped, but the product quality is very good.

Date of experience: December 3, 2021
Colorado
0 reviews
0 helpful votes
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I saw a cute t-shirt for my husband and I ordered it on Dec 3,2021. I didn't realize it was going to be shipped from China. It took over a month to be received and it was way past Christmas when received.
The shirt was appropriately sized and of decent quality. But I will NEVER ORDER from Lilicloth again. There are plenty of products in the USA to choose from.
If Lilicloth wants to get serious about doing business in the USA, they need to have a warehouse in the USA with product that can be shipped immediately.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

For the information about our company, please check it with the link.
Https :// lilicloth. Com/information/About%20Us

Your order HBKQD0049*11 was shipped.

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times. Stay safe and take care of each other.

Texas
2 reviews
0 helpful votes
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Excellent!
December 3, 2021

Great experience! The shirt is pretty good quality; my father in law loved it for one of his Christmas presents.

Date of experience: December 3, 2021
Canada
1 review
0 helpful votes
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Sweatshirt
January 2, 2022
Updated review

Not at all as depicted in the photo. It is more of a T-shirt than a sweatshirt. VERY disappointed. Will not make that mistake again.

Date of experience: December 2, 2021
Miss W. Lilicloth Rep
over a year old

Sorry that you are not satisfied with the item(s).

Could you please send us some photos for the received items to check?

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

If you run into any issues, please do not hesitate to contact us at [email protected].


First time so we will see
November 3, 2021
Previous review

First time so we will see.

Date of experience: November 2, 2021
New York
1 review
0 helpful votes
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SLOW BOAT FROM CHINA
January 2, 2022

Ordered a sweatshirt, not knowing it's on a slow boat from China, it's been 45 days waiting for the USPS to get it, and I have no confidence in this company. They say on other reviews "free shipping". That's a joke because they charged me $10. Don't order from them unless you order 6 months in advance. Don't expect to be allowed to cancel your order when it doesn't show up, because as soon as the order is accepted they say they lined up shipping with USPS, even before the order is entered, so they can say it has SHIPPED. 45 DAYS LATER AND IT STILL ISN'T IN THE HANDS OF THE USPS. Don't order from them or you will also be wasting your time, like me. I'm to old to add the tracking info and response from lack of customer service. They should really tell you that shipments may take 2 months before they arrive to the USPS from that slow boat from China.

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 2, 2021
Miss W. Lilicloth Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Could you please send us your order number to check for you?

It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.

We value your business and we promise you that we will settle this matter at the best way we can.

Canada
1 review
0 helpful votes
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Nice fabric.
December 3, 2021

This is my first order and I am very pleased with the quality of the shirts. The site is also very easy to navigate. I will definitely order more in the future.

Date of experience: December 2, 2021
Texas
1 review
0 helpful votes
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I like the quotes and items I have ordered. They fit my daughters perfectly

Date of experience: December 2, 2021

Overall review
October 23, 2021
Previous review

I loved all the shirts, sweater, and T's …. My only concern is that I wasn't able to track my package

Date of experience: October 23, 2021
Canada
1 review
0 helpful votes
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Got my order. Happy with it good job
December 2, 2021

Very easy to order what I want. Good selection of clothing.

Date of experience: December 2, 2021