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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Products don't fit even at next larger than normal sizes. Chinese based company takes FOREVER to receive shipment. Return policy designed to be expensive and difficult to return. You pay return shipping. Then they offer 15% of what you spent to not return. HORRIBLE HORRIBLE COMPANY. DO NOT DO BUSINESS WITH THEM... BUYER BEWARE! BBB RATES THEM A 1.1.
Then in an automatic reply they add this "Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics (YES... CHINA IS FAR AWAY AND SHIPPING IS EXPENSIVE... BUY AMERICAN!) We offer free Postal Shipping for orders over US $109,and you did enjoy it. (YES... BUT SINCE NOTHING FIT AND I'M RESPONSIBLE FOR RETURN SHIPPING, I END UP LOSING ALL BUT 15% OF WHAT I SPENT ON UNUSABLE MERCHANDISE.)
Besides, you have enjoyed a big discount as below.
Coupon Discount -49.10 USD (YES... GOOD DISCOUNT... STILL COST ME OVER $100 WHICH I LOSE!)
If you run into any issues, please do not hesitate to contact us at *******@lilicloth.com. (AND GET CHINESE DOUBLE-TALK AND CANNED RESPONSES). AGAIN... BUYER BEWARE!
The delivery took too long as the product came from china and spent far too long in customs and awaiting pick up by usps
Photos on the site look better quality than shirts are. Shirts are thin and oversized.
$16 to ship two t-shirts? Wish I had known that before I started the order.
I found a T-shirt on Lilicloth that really grabbed me so I decided to order one for myself given that it appeared to be on "sale." Then it appeared that I could save even more by buying 2, so I went for that. The site quickly provided me with information that if I bought 4 T-shirts I would really save some money. The great surprise came as I was paying for the 4 T-shirts. There was s separate shipping fee for each t-shirt and the cost of shipping more than made up for the "sale" price.So at a minimum "let the buyer beware" of what are really hidden fees. When the 4 t-shirts finally arrived they were in one package that was surprising lightweight and it again reminded me that shipping fees are a disingenuous way to compensate for so-called sale prices.
Love the message on the T-shirt.
Charging separate shipping 4 times for one package is a major rip-off!
Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109,except pre sale and final sale items.
But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
YOU PEOPLE SHOW A LOT OF T SHIRTS, MOSTLY WOMAN, WHEN I WANTED TO BUY ONE, YOU SHOWED ME A WOMANS WHICH I DIDN'T LIKE OR WANT AFTER EXPLAING MORE THAN ONCE YOUR REP FINALLY GOT IT, YOU NEED TO HIRE PEOPLE WITH COMMON SENSE!
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
Shipping cost 1/2 the price of the sweatshirt! Way too much! Couldn't find out where to cancel the order... very confusing.
Shipping cost was exorbitant, especially considering how light the item was and how long it is expected to take to arrive.
Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109,except pre sale and final sale items.
But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Your order HBKQD0049**46 was shipped.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Not the type of sweatshirt that I am used to buying, I guess it will have to do.
The shirts have a saying that I like for my sisters, daughters and adult granddaughters. They are long sleeved and very soft.
The shirts have a saying that I like for my daughters and adult granddaughters.
Shipping a bit slow wanted it for Christmas but it didn't show up until the day after. Sizes are inconsistent.
Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109,except pre sale and final sale items.
But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Good online store, good communication with the team of this website. The products are well made and satisfying.
The quality of the products ordered was better than other similar products I have bought. And they fulfilled every item accurately.
Everything is well organized and navigation is a breeze
Great product selection and easy to transact. Took longer than I had hoped, but the product quality is very good.
I saw a cute t-shirt for my husband and I ordered it on Dec 3,2021. I didn't realize it was going to be shipped from China. It took over a month to be received and it was way past Christmas when received.
The shirt was appropriately sized and of decent quality. But I will NEVER ORDER from Lilicloth again. There are plenty of products in the USA to choose from.
If Lilicloth wants to get serious about doing business in the USA, they need to have a warehouse in the USA with product that can be shipped immediately.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
For the information about our company, please check it with the link.
Https :// lilicloth. Com/information/About%20Us
Your order HBKQD0049*11 was shipped.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times. Stay safe and take care of each other.
Great experience! The shirt is pretty good quality; my father in law loved it for one of his Christmas presents.
Not at all as depicted in the photo. It is more of a T-shirt than a sweatshirt. VERY disappointed. Will not make that mistake again.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at [email protected].
Ordered a sweatshirt, not knowing it's on a slow boat from China, it's been 45 days waiting for the USPS to get it, and I have no confidence in this company. They say on other reviews "free shipping". That's a joke because they charged me $10. Don't order from them unless you order 6 months in advance. Don't expect to be allowed to cancel your order when it doesn't show up, because as soon as the order is accepted they say they lined up shipping with USPS, even before the order is entered, so they can say it has SHIPPED. 45 DAYS LATER AND IT STILL ISN'T IN THE HANDS OF THE USPS. Don't order from them or you will also be wasting your time, like me. I'm to old to add the tracking info and response from lack of customer service. They should really tell you that shipments may take 2 months before they arrive to the USPS from that slow boat from China.
Thank you for your feedback and sorry for the inconvenience.
Could you please send us your order number to check for you?
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
We value your business and we promise you that we will settle this matter at the best way we can.
This is my first order and I am very pleased with the quality of the shirts. The site is also very easy to navigate. I will definitely order more in the future.
I like the quotes and items I have ordered. They fit my daughters perfectly
I loved all the shirts, sweater, and T's …. My only concern is that I wasn't able to track my package
Very easy to order what I want. Good selection of clothing.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109,and you did enjoy it.
Besides, you have enjoyed a big discount as below.
Coupon Discount -49.10 USD
If you run into any issues, please do not hesitate to contact us at [email protected].