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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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A little pricey on shipping cost otherwise good shopping experience also like the quality of product
Good selection, easy to navigate site, the garments are nice, material is light, but the fit is larger than usual on all three items we ordered.
All good... excellent selection, took way too long to receive, missed Christmas
Went pretty smoothly but, your website could definitely use some love, and shipment took a bit of time
The first shirt I received was too small, the second was poor quality.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
First time to shop Lilicloth, hope it all fits!
Very easy checkout my wife loves her new shirt. We will order again in the future. Quality procuct and workmanship.
The sweatshirt I ordered was NOT a sweatshirt by any means. It was a heavy-weight tee shirt with a band at the bottom. The long sleeve Santa/Wineglass (that looked sparkling on the site) was a cheap rubbery feeling press on decal with splotches that were made to look like rhinestones shining. Also - Free shipping totals kept increasing every time I would try to check out.
Free shipping totals kept increasing every time I would try to check out.
The shirt arrived well packaged and in good condition. I was impressed with the lettering, stitching, fit, and fabric quality.
3 stars for the shipping cost and the 12 - 15 day's for items to arrive. If I would've paid better attention on where to order was shipping from I would not have used this company. The items I ordered was what I wanted but the shipping cost and time to received order was just too much. Will not use this company again.
Thank you for your feedback and sorry for the inconvenience.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109，except pre sale and final sale items.
But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
3 stars for the shipping cost and the 12 - 15 day's for items to arrive.
For some reason, I had to enter all my credit card information twice
Shipping is obviously too high. I almost cancelled the order...
Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109，except pre sale and final sale items.
But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Product was great but should be faster shipping and more updates.
Just wow! I ordered several t-shirts online and the quality amazes me. I love that it's fair. The prices are also very friendly, they will definitely order more in the future.
Not bad so far to bad it was on a slow boat from China but made it in time for Christmas
Y'all gave me a coupon code for submitting my email address and then wouldn't let me apply it to anything!
Thank you for your feedback and sorry for the inconvenience.
One order can only get one discount and you have enjoyed a 10% discount.
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
I understand shipping is all messed up these days, and probably beyond the control of the merchant. It tookabout a month for my items to arrive. It is partly my fault since I did not notice they were out of Hong Kong until after I submitted my order. If I had known would not have ordered as these items were for Xmas gifts. None the less, my wife loved her sweatshirt, it fit well and was just as described. I ordered myself a T shirt in XXXL which I normally wear. The picture indicated it was for a man but the shirt is actual a mens size small or medium although listed as XXXL I think it is a womans shirt as well based on the cut and the material. A little disappointed in that.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109，except pre sale and final sale items.
But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.