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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Very happy with the product. Very good quality and correct sizing. Thank you.
Am returning everything. Also took one month to receive my order.
Your site was difficult to navigate. Every time I tried to make a payment it would skip back to PayPal and I wanted to use Visa. Every time I would try to make a correction it would add another item to each item I wanted to purchase. I received email telling me I was approved for a 20% discount but by the time I finally got your site to accept my payment, I was afraid to attempt to claim my discount for fear of losing what I had finally achieved. I am interested in other items but I doubt if I will try your site again since it was such an aggravation. I would have awarded 1 star if it wasn't for emails from your company trying to help me navigate your site.
It was fun and easy. Nice experience nothing to really say but that. Really cute clothes
No issues with site.
Shipping was as expected from China before Christmas.
The oder came very late... somewhat expected after shipping delays announce. Difficult to find company... caused great confusion with credit bureaus. I just received them.not sure about quality yet.
Your initial discount was better, then i dumbly picked a different one and was unable to return to the initial/better discount. Other than that, great selection
Easy to order, but delivery time is very questionable. Ordered 2 shirts Dec 10th, received January 3rd. A little late for Christmas.
Really nice and simple
Product looks really nice.
Only downside took to long for delivery (Christmas presents that were received after the 1st)
Thank You
Site is straight from China so the 3 stars is they are not clear that it will take 1 month to get you your goods. Great site... but massively over priced shipping cost. I would of canceled the order but got 15$ coupon to that offset the 28$ shipping. Quality of clothes is alright... not exactly what the site shows but close I guess.
It was overall a great experience and my daughter loves the shirt. The package tracking was just not very good.
I wish there was an option of: "This order includes a gift" and a place to enter a greeting.
Order was late. Pants were not true to size (by their size charts).
Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109，except pre sale and final sale items.
But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Ordered 2 items. Have received one and still waiting for second item. The pull over shirt is cute, but the fabric is so thin/ light weight and from the images online it looked like a heavier more substantial fabric.
So not really impressed. I hope the second item (when I get it) will be as nice as advertised.
PS: THE 2ND ITEM was listed as a sweatshirt, but it was a long sleeve tee shirt.
Dear customer,
Per checked, the second item has been delivered, kindly double check if you have received it.
Sorry that you are not satisfied with the items. We will forward your feedback to the related deparments and will keep improving our products.
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].
Liked sweatshirt because it suits me. Shipping is too high.
Thank you for your feedback and sorry for the inconvenience.
The shipping cost depends on the destination and the weight of the package. In addition, international logistics are much more expensive than any domestic logistics.
We offer free Postal Shipping for orders over US $109，except pre sale and final sale items.
But your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Delivery was a little slow but that is because of the backup at the ports.
Can't wait until my order arrives, love everything I selected
Great other than that delivery takes forever-few weeks and some items are still not here.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We can only process payment with paypal. I believe you can use credit card/debit card through paypal as a paypal guest (thus no need a paypal account). You can make the payment by credit card when checkout. Click "Pay with Debit or Credit Card", then fill in the required information.
For the discount, we found that you have enjoyed some discounts of your order. You can also double check your order record.
Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service,
We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at [email protected].