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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

Instant Feedback

96,082 reviews

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Israel
1 review
0 helpful votes
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Mine
December 9, 2021

Good selection of shirts, good prices, good shipment

Date of experience: December 8, 2021
North Carolina
1 review
0 helpful votes
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Delivery
December 9, 2021

Just a long time for shipping over a month and just one item of 6 was finally delivered

Date of experience: December 8, 2021
Maine
1 review
0 helpful votes
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Sweatshirt
December 9, 2021

Good selection of funny sweatshirts that we laughed about for quite a while.

Date of experience: December 8, 2021
California
2 reviews
0 helpful votes
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Get some
December 9, 2021

Great gifts, easy shopping, big selection. Get some

Date of experience: December 8, 2021
New Hampshire
2 reviews
0 helpful votes
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Had a horrible time
Kept losing the place with the sweater I wanted
Choice for sweatshirts, tee shirts, etc but no category for sweaters
Plus problem getting my credit card to pay and then having to update my pay pal from an old credit card I no longer had
Tried to just pay with my current credit card and the site wouldn't take it

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2021
Miss W. — Lilicloth Rep
over a year old

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Washington
2 reviews
0 helpful votes
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Quality product!
December 8, 2021

Ease of ordering, took longer than expected to rec'v but that's the norm these days. All in all, very happy.

Date of experience: December 8, 2021
Tennessee
1 review
0 helpful votes
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Long Time Delivery
January 7, 2022

Website bit awkward to navigate. Also, it was to be a Christmas gift and ordering by Dec 8, I felt it would have been delivered with adequate tracking included. I did not get it until Jan 4 with limited direction of where it was or when it would arrive.

Date of experience: December 8, 2021
North Carolina
2 reviews
0 helpful votes
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The Gigi title was perfect!
December 8, 2021

Because of shipping delays it was late but well worth the purchase. The website was easy to use.

Date of experience: December 8, 2021
Tennessee
1 review
0 helpful votes
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Website Navigation
January 7, 2022

Website repeats same item to many times. Placing actual order difficult if ordering more than one item. It kept dumping my first item in the cart when I wanted to continue shopping. Please add a Continue Shopping button.

After placing order, I learned the items were shipping from China, that was not indicated on the website anywhere. Had I known that I would not have placed the order.

Date of experience: December 8, 2021
Texas
1 review
0 helpful votes
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Order for several Sweatshirts
December 8, 2021

Love your sweat shirts, however the receipt was 10 days outside of your estimated maximum. But, I'm ahead for next Christmas!

Date of experience: December 8, 2021
Michigan
1 review
0 helpful votes
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Like the shirts
December 8, 2021

Easy to find just what I want and easy to check out.

Date of experience: December 8, 2021
GB
1 review
0 helpful votes
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Great tops and sweatshirts
December 8, 2021
Updated review

Great items, I love them. Unfortunately I won't be buying any more because the shipping costs to the UK are far more than I can afford. It doubles the price of the items I bought and that isn't acceptable to me, so although I really like them, I can't afford or justify that much extra expense.

Date of experience: December 8, 2021

Great items, I love them
November 8, 2021
Previous review

Great items, I love them. Unfortunately I won't be buying any more because the shipping costs to the UK are far more than I can afford. It doubles the price of the items I bought and that isn't acceptable to me, I can't afford or justify that much extra expense.

Date of experience: November 8, 2021

Great items, great prices, but unfortunately not great...
October 11, 2021
Previous review

Great items, great prices, but unfortunately not great shipping fee.

Date of experience: October 11, 2021

Great clothes, great prices, not so good p&p fees
October 11, 2021
Previous review

Great clothes, great prices, not so good p&p fees.

Date of experience: October 11, 2021
Oklahoma
1 review
0 helpful votes
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I was having a hard time selecting the size. This was my first time buying from your company. I just had to understand what I was doing. I am still not sure about the sizes. I have to wait to see if the girls feel comfortable with the sizes.

Date of experience: December 8, 2021
Florida
1 review
0 helpful votes
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Happy with products.
December 8, 2021

I had to do the PayPal process 3 times. 'Spinning wheel' did not confirm my credit card went through. Like millions ordering products from overseas, it seemed to take more time to receive order. However, I will continue to browse and shop for items on Lilicloth.

Date of experience: December 8, 2021
Georgia
1 review
0 helpful votes
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Not bad!
December 8, 2021

So far, I'm satisfied. If the order is received timely, I will grant a 5.

Date of experience: December 8, 2021
Maine
1 review
0 helpful votes
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Not worth it
January 7, 2022

Shipping is outrageously expensive -and very slow- despite ordering in early December it didn't arrive until after Christmas- wouldn't buy here again

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 8, 2021
Miss W. — Lilicloth Rep
over a year old

Thank you for your feedback. Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Tennessee
1 review
0 helpful votes
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The last time my order was after Christmas. I hope for better results this time. Missed the Christmas deadline again when I ordered 3 weeks before Christmas. I won't be using your company again.
~J Beare

Date of experience: December 8, 2021

Easy and fast
December 6, 2020
Previous review

Easy and fast.

Date of experience: December 6, 2020
Missouri
2 reviews
0 helpful votes
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Good products but need to improve website.
December 8, 2021
Updated review

Your website is difficult to use. It is difficult to use your search. Navigating thru your website is a mess. Your website kept changing the quantity of the items I wanted to purchase. I wanted 1 of serveral items that I purchased, but the cart changed the number to 14 on several. I cannot recommend your website to others

Date of experience: December 8, 2021

Your website is difficult to navigate
December 27, 2021
Previous review

Your website is difficult to navigate. There is no way to search. Your check out is confusing. Your website contains unique items, but I'm not sure it was worth going through ALL of the pages to find what I was really looking for.

Date of experience: November 27, 2021

Your website is difficult to use
December 7, 2021
Previous review

Your website is difficult to use. It is difficult yo use your search. Navigating thru your website is a mess. Your website kept changing the quantity of the items I wanted to purchase. I wanted 1 of serveral items that I purchased, but the cart changed the number to 14 on several. I cannot recommend your website to others

Date of experience: November 7, 2021
Canada
1 review
0 helpful votes
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Nice T-Shirts
December 8, 2021

The repeated emails are annoying, but I really wanted to get the T-shirts. I didn't like that they were coming from China. That's the only real negative.

Date of experience: December 8, 2021
District of Columbia
2 reviews
1 helpful vote
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Disappointed
January 7, 2022
Updated review

Good selection and prices. Outlandish shipping, almost enough to not make order. Order took forever. Came at two different times. Sizes were small by at least 2 American sizes. Will not be ordering again!

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 7, 2021
Miss W. — Lilicloth Rep
over a year old

Dear customer,
Sorry that you are not satisfied with the items. We will forward your feedback to the related department and will keep improving.
For the delivery:
Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
For more details of the delivery, you can check here: https :// lilicloth. Com/information/Shipping%20Policy
Or you can contact our customer service for the order status anytime.
If you run into any issues, please do not hesitate to contact us at [email protected].


Good selection and prices
November 8, 2021
Previous review

Good selection and prices. Outlandish shipping, almost enough to not make order.

Date of experience: November 7, 2021