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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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Good selection of funny sweatshirts that we laughed about for quite a while.
Had a horrible time
Kept losing the place with the sweater I wanted
Choice for sweatshirts, tee shirts, etc but no category for sweaters
Plus problem getting my credit card to pay and then having to update my pay pal from an old credit card I no longer had
Tried to just pay with my current credit card and the site wouldn't take it
Ease of ordering, took longer than expected to rec'v but that's the norm these days. All in all, very happy.
Website bit awkward to navigate. Also, it was to be a Christmas gift and ordering by Dec 8, I felt it would have been delivered with adequate tracking included. I did not get it until Jan 4 with limited direction of where it was or when it would arrive.
Because of shipping delays it was late but well worth the purchase. The website was easy to use.
Website repeats same item to many times. Placing actual order difficult if ordering more than one item. It kept dumping my first item in the cart when I wanted to continue shopping. Please add a Continue Shopping button.
After placing order, I learned the items were shipping from China, that was not indicated on the website anywhere. Had I known that I would not have placed the order.
Love your sweat shirts, however the receipt was 10 days outside of your estimated maximum. But, I'm ahead for next Christmas!
Easy to find just what I want and easy to check out.
Great items, I love them. Unfortunately I won't be buying any more because the shipping costs to the UK are far more than I can afford. It doubles the price of the items I bought and that isn't acceptable to me, so although I really like them, I can't afford or justify that much extra expense.
Great items, I love them. Unfortunately I won't be buying any more because the shipping costs to the UK are far more than I can afford. It doubles the price of the items I bought and that isn't acceptable to me, I can't afford or justify that much extra expense.
Great items, great prices, but unfortunately not great shipping fee.
Great clothes, great prices, not so good p&p fees.
I was having a hard time selecting the size. This was my first time buying from your company. I just had to understand what I was doing. I am still not sure about the sizes. I have to wait to see if the girls feel comfortable with the sizes.
I had to do the PayPal process 3 times. 'Spinning wheel' did not confirm my credit card went through. Like millions ordering products from overseas, it seemed to take more time to receive order. However, I will continue to browse and shop for items on Lilicloth.
So far, I'm satisfied. If the order is received timely, I will grant a 5.
Shipping is outrageously expensive -and very slow- despite ordering in early December it didn't arrive until after Christmas- wouldn't buy here again
Thank you for your feedback. Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale and final sale items).
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The last time my order was after Christmas. I hope for better results this time. Missed the Christmas deadline again when I ordered 3 weeks before Christmas. I won't be using your company again.
~J Beare
Your website is difficult to use. It is difficult to use your search. Navigating thru your website is a mess. Your website kept changing the quantity of the items I wanted to purchase. I wanted 1 of serveral items that I purchased, but the cart changed the number to 14 on several. I cannot recommend your website to others
Your website is difficult to navigate. There is no way to search. Your check out is confusing. Your website contains unique items, but I'm not sure it was worth going through ALL of the pages to find what I was really looking for.
Your website is difficult to use. It is difficult yo use your search. Navigating thru your website is a mess. Your website kept changing the quantity of the items I wanted to purchase. I wanted 1 of serveral items that I purchased, but the cart changed the number to 14 on several. I cannot recommend your website to others
The repeated emails are annoying, but I really wanted to get the T-shirts. I didn't like that they were coming from China. That's the only real negative.
Good selection and prices. Outlandish shipping, almost enough to not make order. Order took forever. Came at two different times. Sizes were small by at least 2 American sizes. Will not be ordering again!
Dear customer,
Sorry that you are not satisfied with the items. We will forward your feedback to the related department and will keep improving.
For the delivery:
Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
For more details of the delivery, you can check here: https :// lilicloth. Com/information/Shipping%20Policy
Or you can contact our customer service for the order status anytime.
If you run into any issues, please do not hesitate to contact us at [email protected].
Good selection and prices. Outlandish shipping, almost enough to not make order.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!