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Lilicloth

4.0

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Lilicloth Reviews Summary

The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
1,540
value
817
shipping
831
returns
188
quality
5,439

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96,082 reviews

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California
1 review
0 helpful votes
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Pleasantly Surprised.
December 10, 2021

After I placed my order I did not get any kind of confirmation number or email. So, I reached out by email and got a quick answer with the tracking information. Because the order was coming from China, it took a while but this was disclosed up front. When the shirts arrived they fit my wife well and the quality was good. I was relieved because I definitely did not want to deal with exchanging them. I had read a few negative reviews after placing the order but my experience was just fine. Good job!

Date of experience: December 10, 2021
Tennessee
1 review
0 helpful votes
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All went well. Can't rate until shipment arrives and I see actual product,

Date of experience: December 10, 2021
North Carolina
1 review
0 helpful votes
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The product looks beter online than the actual garment
January 9, 2022
Updated review

The quality does not meet my expectation from looking at the pictures of them online. I guess for the price its okay. I will order something again its just now that I know what to expect

Date of experience: December 10, 2021

So far so good
November 7, 2021
Previous review

So far so good

Date of experience: November 7, 2021
Texas
1 review
0 helpful votes
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Easy overall process
December 10, 2021

Good prices, website was easy to navigate including the chekout process. The only reason I gave it 3 starts is because I went by the sizing measurements and out of almost 10 items, only 4 fit accurately. Rest will be sold or given away. So, I'm disappointed.

Date of experience: December 10, 2021
New Jersey
2 reviews
0 helpful votes
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Sweatshirt
December 10, 2021

Easy website to order from.

It took a little longer to receive than I expected but customer service was great!

Date of experience: December 10, 2021
NL
1 review
0 helpful votes
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2 sweatshirts light blue arrived in the colour turquoise - one light blue and one in red arrived as per order. Regrets here - I will not order again. Good luck. Regards Roger

Date of experience: December 10, 2021
Louisiana
1 review
0 helpful votes
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Second time Around
December 10, 2021
Updated review

I enjoyed the experience. My second large order. Happy and satisfied customer

Date of experience: December 9, 2021

My sisters envy me
September 29, 2021
Previous review

Pleased with my purchase. Really nice only
The small size ordered are big lol

Date of experience: September 29, 2021
Utah
1 review
0 helpful votes
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Piss poor service
December 10, 2021

Easy to order, But then the waiting delivery begins. I emailed them 3 times and got the same return email saying the exact same thing. Had a delivery date of December 23,2021 never received my order until January 05,2022. Not the best experience

Date of experience: December 9, 2021
Tennessee
2 reviews
0 helpful votes
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Received Took a long time to receive
December 10, 2021

Great T shirt and my sister loved it! She is considering ordering more.

Date of experience: December 9, 2021
Georgia
1 review
0 helpful votes
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Cheap, poor quality
January 8, 2022

Products received are not like the ones pictured on website. Buyer Beware! Very poor quality, and thin cheap material used- not at all like what is pictured on website. Very deceptive business practices. They will not accept all items you want to return and then it will cost you a fortune to send them back to China. This company is not even worth a one start rating.

Date of experience: December 9, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Would you please provide your order number so that we can help you?

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Pennsylvania
2 reviews
0 helpful votes
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Not good
January 8, 2022
Updated review

The shirt was very small for a 3 x and there was no stretch, material was stiff I couldn't even get it over my head, very dissapointed Too late sending back as they only give a nine day return policy, I might have a problem with that, maybe I can give it away,

Lilicloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 9, 2021
Miss W. — Lilicloth Rep
over a year old

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

As we check, our return policy states a 15 days return policy. From which page did you see the 9-day delivery?

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at [email protected] or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!


Shopping was ok once you get past the discount message...
December 9, 2021
Previous review

Shopping was ok once you get past the discount message that doesn't apply unless you spend 100$

Date of experience: November 9, 2021
Florida
2 reviews
0 helpful votes
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Fair to middling
January 8, 2022

Balky site, slow and awkward. Lengthy wait understandable. Product as described, very attractive, but sizing is off. Way too large for a Size S.

Date of experience: December 9, 2021
New York
1 review
0 helpful votes
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Very disappointed! The Holiday gift order was never processed. Had to cancel since the items were Xmas gifts.

Date of experience: December 9, 2021

Holiday clothing!
November 11, 2021
Previous review

Holiday clothing!

Date of experience: November 11, 2021

Nice holiday gifts!
November 9, 2021
Previous review

Nice holiday gifts!

Date of experience: November 9, 2021
Florida
1 review
0 helpful votes
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Christmas gift for wife
December 9, 2021

My wife was very happy with the items I ordered. Good move on my part.

Date of experience: December 9, 2021
Missouri
2 reviews
0 helpful votes
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Great clothing that fits
December 9, 2021

The site had a large and stylish clothing selection. My wife enjoyed her sweatshirt and her leggings, wearing both fairly often. My shirts look great and gave me some great new options. Very happy with our new clothes!

Date of experience: December 9, 2021
Australia
3 reviews
0 helpful votes
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I basically enjoyed shopping at this store. The information provided is accessible, which makes the order simple and convenient. I ordered a couple of things, but I didn't spend too much.

Date of experience: December 9, 2021
California
2 reviews
0 helpful votes
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Easy to shop.The shopping process was good. Plus points. Shipping was terrible. Goods had to ship from China. It took weeks to receive order, and it came in 2 shipments. Grade - C.

Date of experience: December 9, 2021

Easy to shop
November 9, 2021
Previous review

Easy to shop.

Date of experience: November 9, 2021
Spain
1 review
0 helpful votes
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Quality products & service
December 9, 2021

Great selections, great quality, and excellent delivery services even for Spain. Couriers can't usually find our place as we're out in the country up the side of a mountain. So we now know that some couriers are better than others and lilicloth had chosen a good one in Spain. If they have a contact number and we always provide this on the order, they'll call and we meet them at the local gas station in our town. On my order of which 2 of the 9 items were out of stock and so posted later and individually, each time, they called me and we met up. It's a 'win: win' situation,.

Date of experience: December 9, 2021
GB
3 reviews
0 helpful votes
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All things fit in size, they look very nice, very polite assistant, clearly figured out the sizes, the order came even faster than I thought. I plan to order from you in the future.

Date of experience: December 9, 2021
Texas
1 review
0 helpful votes
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Cheaply Made
December 9, 2021

I was disappointed with the item. It looks like someone just took a piece of cloth or a red sack and cut holes and added arms. No fit to it at all. The hems are very poorly done. Very disappointed.

Date of experience: December 8, 2021