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The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
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After I placed my order I did not get any kind of confirmation number or email. So, I reached out by email and got a quick answer with the tracking information. Because the order was coming from China, it took a while but this was disclosed up front. When the shirts arrived they fit my wife well and the quality was good. I was relieved because I definitely did not want to deal with exchanging them. I had read a few negative reviews after placing the order but my experience was just fine. Good job!
All went well. Can't rate until shipment arrives and I see actual product,
The quality does not meet my expectation from looking at the pictures of them online. I guess for the price its okay. I will order something again its just now that I know what to expect
Good prices, website was easy to navigate including the chekout process. The only reason I gave it 3 starts is because I went by the sizing measurements and out of almost 10 items, only 4 fit accurately. Rest will be sold or given away. So, I'm disappointed.
Easy website to order from.
It took a little longer to receive than I expected but customer service was great!
2 sweatshirts light blue arrived in the colour turquoise - one light blue and one in red arrived as per order. Regrets here - I will not order again. Good luck. Regards Roger
I enjoyed the experience. My second large order. Happy and satisfied customer
Pleased with my purchase. Really nice only
The small size ordered are big lol
Easy to order, But then the waiting delivery begins. I emailed them 3 times and got the same return email saying the exact same thing. Had a delivery date of December 23,2021 never received my order until January 05,2022. Not the best experience
Great T shirt and my sister loved it! She is considering ordering more.
Products received are not like the ones pictured on website. Buyer Beware! Very poor quality, and thin cheap material used- not at all like what is pictured on website. Very deceptive business practices. They will not accept all items you want to return and then it will cost you a fortune to send them back to China. This company is not even worth a one start rating.
The shirt was very small for a 3 x and there was no stretch, material was stiff I couldn't even get it over my head, very dissapointed Too late sending back as they only give a nine day return policy, I might have a problem with that, maybe I can give it away,
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, our return policy states a 15 days return policy. From which page did you see the 9-day delivery?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Shopping was ok once you get past the discount message that doesn't apply unless you spend 100$
Balky site, slow and awkward. Lengthy wait understandable. Product as described, very attractive, but sizing is off. Way too large for a Size S.
Very disappointed! The Holiday gift order was never processed. Had to cancel since the items were Xmas gifts.
My wife was very happy with the items I ordered. Good move on my part.
The site had a large and stylish clothing selection. My wife enjoyed her sweatshirt and her leggings, wearing both fairly often. My shirts look great and gave me some great new options. Very happy with our new clothes!
I basically enjoyed shopping at this store. The information provided is accessible, which makes the order simple and convenient. I ordered a couple of things, but I didn't spend too much.
Easy to shop.The shopping process was good. Plus points. Shipping was terrible. Goods had to ship from China. It took weeks to receive order, and it came in 2 shipments. Grade - C.
Great selections, great quality, and excellent delivery services even for Spain. Couriers can't usually find our place as we're out in the country up the side of a mountain. So we now know that some couriers are better than others and lilicloth had chosen a good one in Spain. If they have a contact number and we always provide this on the order, they'll call and we meet them at the local gas station in our town. On my order of which 2 of the 9 items were out of stock and so posted later and individually, each time, they called me and we met up. It's a 'win: win' situation,.
All things fit in size, they look very nice, very polite assistant, clearly figured out the sizes, the order came even faster than I thought. I plan to order from you in the future.
I was disappointed with the item. It looks like someone just took a piece of cloth or a red sack and cut holes and added arms. No fit to it at all. The hems are very poorly done. Very disappointed.
Answer: Sorry for all inconvenience. We have cool design, good quality and reasonable price. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We are a legit company. Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Thanks for asking. We have cool design, good quality and reasonable price. We will do our best to address your concerns and serve your fashion needs. If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Size of items from different style vary. We recommend you to check the detailed measurements in the size chart first. You`ll find the size chart under product details. You can compare the measurements with the clothes you usually wear. Hope this will help.
Answer: Hi Ronald, We always send order confirmation emails. Could you please double check if that email went to spam folder? Or you used a different email to place that order? If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: Hi jerry, Your order number should be HBKOD00393998. All our orders start with HBKQD currently. As we check, you asked for a replacement of size and we've done it as you requested. Your replacement order was shipped and delivered on Oct 13. If you have questions about your order, please contact us by email at [email protected] or by chat online. Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Answer: We accept return on products,except for Final sale items and Underwear. Customers have the right to request a return within 15 days after receiving the product. ​Which item you need to return? Pls make a list of SPU and then we can handle it for you. Could you pls tell us the reason why you need to return it? If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP. Have a nice day! Best regards, Lilicloth
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Hi there, sorry that the size does not fit you.Do you want to return it/them for full refund? Items can be returned within 15 days from the final delivery date (except for final sale items, accessories, bags, underwears and swimwear). For the return policy, you can check it here: https://lilicloth.com/information/return-policy If you need any assistance, please feel free to contact us by chat for quick response or by email at [email protected]. By email we will reply to you within 24 hours.
Answer: Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated.We have email and 24-7 Live Chat service now(https://lilicloth.com/contact-us). The chat button is in the lower right corner of our website. All inquiries will be responded to within 24 hours. If you don't find our relpy, you can try to find it in spam list. Or you can contact us directly via live chat so that we can assist you in resolving the issue as quickly as possible.


Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Would you please provide your order number so that we can help you?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!