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Lilicloth Reviews Summary
The company enjoys a solid reputation for its diverse product offerings, with many customers praising the quality, affordability, and appealing designs of their clothing and accessories. Positive experiences often highlight responsive and professional customer service, which enhances overall satisfaction. However, significant concerns arise regarding lengthy shipping times and inconsistent product quality, leading to frustration among customers. Issues with returns and exchanges, including inadequate communication and support, have also been noted. While many customers express loyalty and satisfaction, the company must address these operational shortcomings to improve its overall service experience.
This summary is generated by AI, based on text from customer reviews
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Length of arrival was considerably longer than expected. Additionally, lettering on sweater was misspelled.
I purchased a dozen items on Dec 7 as Christmas gifts. Their website stated the items would arrive in time - first lie. I can understand that international shipping can be delayed as holiday time. But when the items finally arrived, I received very poor quality products. Several were not as pictured & described. This company has a 15 day return, and will not pay for return shipping. Do not be misled by their beautiful website. The products shown are not what you get. This is a total scam website & I will NEVER buy from them again. STAY AWAY - DONT FALL FOR THE CHEAP PRICES.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
Curerntly our delivery policy is:
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I didn't get a email confirmation upon purchase. Shipping seemed slow although my credit card was billed immediately so I sent an email to address on their website asking them to confirm order. No response. Shirt inally arrived. Very poor quality and the shirt I got, although labeled small, was at least a medium, maybe large and just draped on me like a bed sheet.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Would you please provide your order number so that we can help you?
We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.
We have also been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Overall great experience, from the easy access website to the delivery service. Thank you!
Some stuff is almost dishonest. When choosing a color, a different style showed up. (I wanted a red tee shirt as shown and a sweat shirt was introduced and cost about $10 more) It took me about another 5 tries to get what I wanted. Then the shipping cost did not show up until the very end and if I spend ONLY $90.01 more I could have free shipping, that's a lot to spend to get free shipping for a some tee shirts. I don't mind paying a reasonable amount for shipping, but $10.99 for a single tee shirt seems a little high. I almost didn't buy it because of that. The price of the shirt with all that lettering is a reasonable price which is why I decided to buy it, even with the rather high cost of shipping. I also liked the wording for my wife to have this shirt for Christmas. Ordered on December 6th finally got it on December 28th. WHAT TOOK SO LONG?!?!
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Some stuff is almost dishonest. When choosing a color, a different style showed up. (I wanted a red tee shirt as shown and a sweat shirt was introduced and cost about $10 more) It took me about another 5 tries to get what I wanted. Then the shipping cost did not show up until the very end and if I spend ONLY $90.01 more I could have free shipping, that's a lot to spend to get free shipping for a some tee shirts. I don't mind paying a reasonable amount for shipping, but $10.99 for a single tee shirt seems a little high. I almost didn't buy it because of that. The price of the shirt with all that lettering is a reasonable price which is why I decided to buy it, even with the rather high cost of shipping. I also liked the wording for my wife to have this shirt for Christmas.
Bought the shirt as a gift. My daughter liked the shirt very much.
Quick checkout and perfect product selection true to size!
Came a month late without explanation. At least it came, thought it was a scam
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Sorry that shipping has been somewhat delayed due to the holidays.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Bought this t-shirt for my sister's birthday. It's exactly what she always says! Can't wait to give it to her.
I ordered two shirts and one came in a package that was previously ripped open and the shirt used. Looks like someone returned an unwanted shirt and they turned around and shipped it to me. Gross!
Material is thin too. I should have listened to the negative reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It was hell! Fire upper management--they are clueless
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
As we check, your order was delivered on Jan 6 and hope you have received it.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Unacceptable service by the vendor not Amazon - RIPPED OFF of $38.00 - Ordered sweatshirt 2nd week of December - paid extra for express - after numerous emails - suddenly told "coming from china"- received a SKIMPY T-SHIRT NOT a SWEATSHIRT- too short, just below the waist - unfinished not hemmed at all - sleeves not hemmed, too long, a full hand length too long - scraps for material - cannot wear in public -
Company refuses to refund money!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The site crashed when ordering. An email came saying my order went through.
No shipping confirmation or other information.
Received advertisements, often multiple times a day for other merchandise.
Took almost a month for my order to arrive. There was notice from the USPS Informed Delivery of a shipping label being printed in California, but then nothing more as the USPS hadn't received the package.
Chaos and confusion…
Thank you for your feedback and sorry for any inconvenience caused.
We always send order confirmation emails and shipping emails. Could you please check the spam emails in this case?
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
First time through checkout it changed my color choice.
Then it changed my state of residence during checkout.
Pretty easy to use! Love my shirt, shipping was slow, which I understand but I wish there was better communication about delays, but overall happy with my purchase.
Easy. Nice stuff! Then slow. Tracking is a bad joke.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Thought it would be a fun gift for my family. Ordered on Dec 9th thinking they would be delivered well before Christmas. Part of the order arrived Christmas day and the remainder arrived January 3rd. Really disappointed with the quality of the shirts. Sizes run small and they really shrink after being washed.
This was the most fun shopping I've done this Christmas.
Good so far the deliveries took longer than expected though.
Thanks for your support.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Order was easy. Delivery slow. Ordered Dec 6. Received one month later. Suppose to be a Christmas present but not received until Jan 6?
Sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Your order was shipped on Dec 10 and we are sorry to know that it did not arrive before Christmas.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Poor Quality and delivery time.
I waited one full month for the item to be delivered. Missed gift giving by 2 weeks.
The "Sweat Shirt" is cheap looking and very poorly sized. I am sorry I wasted my money.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered multiple items for Christmas presents. Actually searched high and low on the site to meet the free freight level. Normally I would not bother, but on the website the product quality appeared great. The sayings were funny and unique.
What a disappointment. My entire order arrived 14 days after Christmas. The merchandise quality is terrible, and sizes are completely wrong. One large is tiny, the next is huge.
Basically a scam of a company.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
For the item that is misspelled, could you please take a picture of the problem and email us? We will take responsibility.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at [email protected] or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!