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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Größe 5XL ist wahrscheinlich für ein 10-jähriges Kind, nicht für einen Erwachsenen.
Veldig fornøyd med varen og bra service. Frakt normal og prisen veldig bra
En bra nätbutik! Lite lång väntan på mina beställningar ibland,men dom kommer alltid fram!ock hitintills har jag alltid varit nöjd på mina kläder ock dom andra sakerna! Fortsätt i samma bra stil.
J'ai acheté plusieurs robes, tee shirts,pull, pantalon...pour mes enfants et petits enfants, toujours la bonne taille les couleurs sympas et les matières conformes à la description, je suis enchantée, vous m" évitez de me déplacer, j'ai 80 ans et çà compte! Les prix sont attractifs.
À bientôt.
I wish I found my size XS in more items like dresses, jumpsuits and bottoms.I have bought many of them in the past, but all needed to be modified.My last purchase came was delivered much delayed.However the products' quality is great.
Good delivery, although a bit slow. Some clothing items are perfect, others are too small for their mentioned size and some items are way too big for the size. Weird. There really should be more regularity in sizes. Good thing items are not very expensive, because approx half of what I buy I give away because of size not being correct.
Ordered a cardigan that looked knitted. Ad said it was patchwork. Unfortunately when it arrived it was printed. They have offered me a refund but won't cover postage. I have to pay that myself.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103203613 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Super obsługa, jestem bardzo zadowolony i polecam wszystkim zakupy w tym sklepie.Pozdrawiam
I like the price level here as most products are a bargain, which for many in these inflationary times can be very important, if you have to dress up your family for instance.I find the quality of the products to be good. Nice also the way the parcels are tracked all the way. Nice touch….
La consegna è sempre anticipata di qualche giorno. Prodotti di buona fattura con prezzi decisamente interessanti
I have bought a number of dresses, pant outfits from Lighting the Box
Their products are reliably well made a d fairly priced.
I have ordered a mug. Looked nice on the picture but was even better when I received it. Well packed and quick delivered.
Contente de mon achat commande reçue dans les délais confirmés
Bien reçu mon t shirt ton bleu.Il est magnifique,conforme à la photo.J ai eu beaucoup de compliments car il n est pas commun.
J ai acheté aussi une veste en dentelle blanche.Très jolie conforme à la photo et achetée en promo.Ma commande est arrivée dans les délai prévus.Très conte,nte de mes achats,je recommande ce site
Contente de ma commande de 2 robes hiver et 1 robe été achetées en promotion
Commande reçu ce jour,plus tôt que prévu
Très contente de mes achats jusqu'a
à présent. Prix corrects.Beaucoup de choix,belles couleurs,qualité.Seule remarque,livraison très longue à partir de la validation de la commande
Ve vašem katalogu je vše přehledné, pěkně popsané a líbí se mi že hned víte, jaká velikost je k danému produktu k dispozici. Škoda, že musím platit tak velkou částku za dopravu. Ale chápu to. Většinou jsem s výrobky spokojena. (Někdy neodhadnu materiál) Máte zajímavé a pěkné věci.
Delivery and speed perfect. 1 product perfect,Men's Pullover Hoodie Sweatshirt,, 2 product bad, Men's Hoodie Quarter Zip Hoodie
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103194844 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
...after order several article the communication of the order process was perfect. Also delifery was fast enough. The articles themselves are also very cool and maybe there will be a next order in the future.
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Lieber Kunde,
Das ist Megha, Leiterin des Kundendienstes von Lightinthebox.
Es tut mir sehr leid für die Unannehmlichkeiten. Jetzt erhalten Sie schnell individuelle Hilfe.
Ich habe Ticket Nr. 103210204 für Ihr Problem erstellt. Die Ticketnachricht wird an Ihre E-Mail-Adresse gesendet, die mit dem LITB-Konto verknüpft ist. Bitte überprüfen Sie es, wir warten auf Ihre Antwort.
Es ist mir eine Freude, Ihnen zu helfen!
Aufrichtig,
Megha
Kundenservice Lightinthebox