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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Super obsługa, jestem bardzo zadowolony i polecam wszystkim zakupy w tym sklepie.Pozdrawiam
I like the price level here as most products are a bargain, which for many in these inflationary times can be very important, if you have to dress up your family for instance.I find the quality of the products to be good. Nice also the way the parcels are tracked all the way. Nice touch….
La consegna è sempre anticipata di qualche giorno. Prodotti di buona fattura con prezzi decisamente interessanti
I have bought a number of dresses, pant outfits from Lighting the Box
Their products are reliably well made a d fairly priced.
I have ordered a mug. Looked nice on the picture but was even better when I received it. Well packed and quick delivered.
Contente de mon achat commande reçue dans les délais confirmés
Bien reçu mon t shirt ton bleu.Il est magnifique,conforme à la photo.J ai eu beaucoup de compliments car il n est pas commun.
J ai acheté aussi une veste en dentelle blanche.Très jolie conforme à la photo et achetée en promo.Ma commande est arrivée dans les délai prévus.Très conte,nte de mes achats,je recommande ce site
Contente de ma commande de 2 robes hiver et 1 robe été achetées en promotion
Commande reçu ce jour,plus tôt que prévu
Très contente de mes achats jusqu'a
à présent. Prix corrects.Beaucoup de choix,belles couleurs,qualité.Seule remarque,livraison très longue à partir de la validation de la commande
Ve vašem katalogu je vše přehledné, pěkně popsané a líbí se mi že hned víte, jaká velikost je k danému produktu k dispozici. Škoda, že musím platit tak velkou částku za dopravu. Ale chápu to. Většinou jsem s výrobky spokojena. (Někdy neodhadnu materiál) Máte zajímavé a pěkné věci.
Delivery and speed perfect. 1 product perfect,Men's Pullover Hoodie Sweatshirt,, 2 product bad, Men's Hoodie Quarter Zip Hoodie
...after order several article the communication of the order process was perfect. Also delifery was fast enough. The articles themselves are also very cool and maybe there will be a next order in the future.
Articles commandés pour Halloween très originaux et drôles.
Prix attractifs
Contacts faciles
Livraison rapide pour l'outre-mer (La Réunion).
Seul bémol: frais de douane à l'arrivée
Olen väga rahul kõik on väga asja ja ajakohane.Ei oskagi midagi paremat tahta.
Goods ordered were received exactly as ordered and on time too. The only issue is with the sizes. I ordered 3XL when XL would have been just fine.
However this is not the company,s fault.
The delivery was perfectly on time and the product is as described. I have chosen a size bigger as I might need socks in winter, but the shoes are really comfy. Recommendation.
I received the dress and its very pretty, but too small. I also ordered and received a hat but it was damaged, but I like it enough that I think I can fix it. So i'm keeping it. I have had correspondence with you about returning the dress. Your email says you have refunded the money even though you haven't received the dress back yet. I'm still waiting on a label to tell me how and where to return it? Please provide the return information. Thank you, Brenda
The whole process, from sorting, quality check, packaging and all steps through,till the last step when am texted informing me that my package arrived and ready for delivery. Brings me smiles.
I have had some customer issues from time to time but they have always been on time in servicing my complaints. Also my products are always in stipulated time.
Ben heel tevreden over de items,alleen als ik verschillende stukken samen bestel en ontvang moet ik voor elk stuk verzendkosten betalen,7 in totaal besteld en 3x2 ineens ontvangen jullie zeggen toch bestel nog iets dan is dat NIET het geval!🤨
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 103194844 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox