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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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No delay in the delivery. Great quality. Their products are really good.
In the begging my friend told me, don't buy from china because there products are very sheap and bad quality but i try to buy and i shocked with the quality
I'm currently in Kuwait, so ordering online isn't as easy as it is in Europe, but this website deliveres here no problem, so I have no issue in recommending in to those living in MENA.
Très bien reçu et elle est très confortable, j'aime la couleur et la grandeur est exacte
Delivered products super, missing products cash back
I order often. Im satisfied about 90% of the time. Large inventory of products and great low prices. Photos are not always true to the product. Size accuracy varies from one item to another. Have received damaged items. I continue to order because so many unique items and low prices. If it doesn't fit I just pass it on.
Have a great experience. My friends liked the colors.
I'm used to buying things on Wish, AliExpress, and Shein because they're more well-known. However, this store has a good assortment of stuff at decent prices and arguably the same or better quality than the other places I mentioned. They also have some really great T-shirts! I most recently got a T-shirt and a phone wallet. I was amazed at the quality of the shirt because it felt nicer than at other stores. The wallet and phone case inside was also better quality in the sense of the material and the strength of the magnet inside. The only thing that seemed cheap was the optional straps. Other things I've gotten from here been gifts to other people. There's a unique variety of product that's not seen in many places. I wish this website was more well-known! My only critic is when I see products like dresses or shirts that have glitter on them. It looks like it would come pixelated and printed on rather than have genuine glitter in the fabric. I'm not sure how it would come out, but that's what those specific product photos tell me. Other than that, this is a great place!
First time ordering and wasn't sure about product. Very pleased with sizing, fabric, and color.
Lieferzeit ist etwas länger aber kein Problem.
Das Zurücksenden ist nicht so einfach die Korrospondens in englisch ist für mich nicht so schnell verständlich..
It has been easy to shop. The delivery at home is also something I like. I an sutisfied with everything I have orded.
Different fabric that I thought, but light and sewn great! Schouder means hips and luckily I bought the right size. The print is a bit blurry, but I actually love it like that!
Loved the dresses I ordered but they are not true to size… one fit well, the other was made for a Barbie doll sized person… it was a xxl, I gave it to someone who wears xs, oh well, I blessed someone
Although one of the shirts I ordered was a little larger than expected and the men's shirt had a tapered bottom that I didn't expect, the material was nice and we enjoy them.
Not received my items tracking number want pull up send me emails trying get me to order never never would I do bussiness again if I knew it was china no way. I ordered seat cover from China 3 years ago still not received them
I received two of my items as expected and was very pleased. I ordered a pair of thigh high socks and I only received one sock in the package.
It took to long to get my order I wasn't informed that you where out stock till days later
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service