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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Speedy deliver and items look as pictured. Read sizing guidelines carefully before ordering,
Excellent customer service and quality. The delivery was fast and accurate
Perfect.but i wish it was a shorter time to get the package
Unfortunately I ordered items for my birthday and they took over a month to arrive and I was convinced I paid for speedy delivery, the second order which consisted just of shoes arrived sooner so it is all a bit of a lottery as to when they will turn up!
This s a great siteâmore stuff than you can imagine. Prices are good, and the flash sales are unbelievable.
Product was received on time and as described. Sizing was mostly accurate based on the size chart.
This order was just what I expected, every item was very nice regarding fabric and colors. The hiking boots I got where the best part of the order, with nice color and very comfortable.
Order arrived all together and it didn't take that long, I thought it was going to arrive ar least a week after ir did. All and all, a good experience.
Les articles ont bien Ă©tĂ© livrĂ©s en temps et en heure, mais pour la majoritĂ© des vĂȘtements, je suis déçue par la matiĂšre, ou l'effet rendu, bien moins beau que sur la photo. Tout est en synthĂ©tique, et je prĂ©fĂšre le coton. La matiĂšre Ă©tait correctement indiquĂ©e, j'ai voulu faire l'expĂ©rience;
Allt bra, fint utförande, fÀrger som pÄ bilden.
Effektivt och professionellt
Lights arrived on time and perfect. Everything like I expected. The light color is very warm and thy resist rain and wind.
Always a wonderful experience/transaction when I deal with "the Light"!
I sow bad everything are to small for my husband I bought large but he need X-Large and can't return those product it's 5 bathings suit
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28565186 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very nice clothes. Good quality. Just a bit confusing because of the sizing. Love the styles. Prices are great, delivery is timely.
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- SmartCustomerâs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28565179 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox