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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Had one item wrong size shipped otherwise very happy
Delivery was good quality was good fits good bras sports and leggings
I am happy with the products I've received so far … they seem to match their description and are of good quality. The only thing that I'm not satisfied with is the lengthly shipping times. To be a big competitor you must get your products to the consumer much quicker if you expect to compete with the likes of Amazon.
They sent the wrong size. I asked for a 3x and I received 1x, on both items! The jacket and pants were the wrong size.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28565138 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Exactitude de la commande
Délais de livraison raisonnable te respecte de l'èchéancier
Bonne référence pour la grandeur
Prix abordable
Merchandise never received. Received notice the USPS couldn't deliver due to "incomplete address. Never have this issue with any other company. Address was correct. No way of resolving matter by phone. Chat on website useless. Alerted credit card company to investigate. Beware. I was told by my credit card company customer service dept that they get 3-6 calls a week about Lightin the box...similar issue.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28565162 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Understanding the shipping process and time to receive is vital to a pleasant and satisfactory order. My experience was great, received my orders on time. Received communication as to when my order was shipped, arrived, and out for delivery. That's more than most companies that are out there. Thank you LightInTheBox.
My experience is based on multiply orders that I've made and received until now. I've ordered mostly clothes for women and men, plus couple of handy staff for my garden. All the orders were delivered on time, all the products were of a good quality and the prices are amazing. The only you need to be careful about is sometimes the sizes. In overall, I'm very happy customer and I can only recomend this portal. Thank you Light in the box!
I was very satisfied with the delivery and the prom dress that was ordered, however very disappointed with the top that was purchased. It was nothing like the picture displayed!
My experience with LightInTheBox has been great. I saw a pair a shoes that I liked and the reviews told me that I should take a chance on buying them. The shoes and the service were above my expectations. I am quite pleased with the quality of LightInTheBox.
I custom ordered a three piece dressy pant suit for my Grandson's wedding. It came with perfect measurements and the quality is very good.
I am all over satisfyed with Light in the box. Sometimes the fabrick is terrible and the the items do not fitt, Then the people at Light in the Box orgenize things to my satisfaction.
Easy transaction all the time, reasonable shipping and delivery time, products as advertised - no surprises. Thank you!
Easy ordering. Big variety of items to pick from. Shipping takes a long while.
The sizing of items and quality varies greatly. I've received great items and others are not good
I would like to express my appreciation for the courtesy and support from Light in the Box. The dress is beautiful and will make me feel so special.
I have bought a lot of clothes through Light in the box. Most of the items are true to size. Some you have to size up or down. Just make sure you read the comments.
I have been very pleased with my purchases. I do have a complaint with the slow shipping.
I also have had them send me a wrong item which was supposed to be a gift and the item they sent was not able to be used by anyone. That ended up being a total waste of money.
For the most part I do love everything I have ordered.
I ordered 4 items. All arrived in good time and are good quality items and sized correctly. BUT...two of the items do not match the photo/description even closely.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28565169 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Would have given a 5 star, except for the postage fees are too high.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28565112 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox