LightInTheBoxReviews 13,775

Although my orders have taken a little bit longer than originally expected, everything that I have ordered has been exactly what I wanted. Quite happy and plan to continue using the site.

You're past "growing pains" You've been around long enough to understand when it comes to clothing, you're vendor sizes are all over the board. I bought a 53" bust jacket, fits great. Bought a 56" jacket that barley fit's my 50" bust wife. When someone disputes the purchase your reply is you got what you bought. Your merchandise can be great! Acceptable, or shotty. You need to regulate sizes on your website or quit refusing refunds. My purchases, I'll give you a 6. Novelties are great but when you buy a winter jacket, #1 it doesn't fit. #2 it's too small. Don't tell me I got what I ordered. Yes I did, but a 56" that's too small doesn't fit a 53" that fits great, don't blame the customer.

I check the LITB site at least once a day, and buy just about all my garments from the site. The only garments I don't buy from LITB are long sleeve tops of any type that don't specify sleeve length, as I have particularly long arms for my height. Their selection of items is broad and deep, and virtually everything I've purchased from them has been very good quality fabric/materials, and construction. I check their electronic items as well, but as yet haven't made any buys of those goods.

I have very bad experience with Light in the Box, I ordered a Jacket which is L, but they sent me 2XL. I requested them to sent me the right size and a prepaid return label to return the 2XL one, and attached photos of the Barcode of the packaging and photo of Tag 2XL in the Jacket on the Service Ticket as proof. They answered me and asked for the same thing for Proof which I already sent them and said confirmation of proof is very time consuming, and offer only (a) 50% coupon and keep the Jacket or (b) 30% refund of the item price. When I wrote them they already got what they wanted as Proof, they then offer 1.Keep item and 60% coupon and applies toward future purchase, must use within 3 months, 2.Keep Item and 50% refund of item price. I reluctantly choose option (2) 50% refund of item price, but then I got email from them saying they will send $2.07 to my paypal acct. I wrote them back $2.07 is not 50% of the price I paid, and since I remembered I paid them with Paypal, so I have filed a dispute to Paypal with all the photos of Proof, then seller sent me email saying they will send $5.93 MORE, I waited for 6 days, they only sent $2.07 USD, the $5.93 USD never come, so I have to decline it, as they are very tricky, if I accept it, my dispute will be closed. Then I sent Paypal the Seller email of offering $5.93 MORE, this time they offer only the $5.93 without the $2.07 on Paypal, so I declined it as well. Then they said they will refund me in full when I ship the jacket back to them, but want me to pay for shipping myself. NO CUSTOMER HAVE TO PAID FOR SHIPPING FOR SOMETHING WHEN THE SELLER SENT THEM TH WRONG ITEM. I phoned paypal, seller refuse to provide prepaid shipping label and want me to pay for shipping myself. Finally PayPal give me back my $9.96 USD THEMSELVES, AND THE SELLER GET AWAY WITHOUT REFUNDING ANYTHING. I will never buy anything from this Light in the Box again after going through all these troubles. They are a very dishonest and cunning.