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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Not received my items tracking number want pull up send me emails trying get me to order never never would I do bussiness again if I knew it was china no way. I ordered seat cover from China 3 years ago still not received them
I received two of my items as expected and was very pleased. I ordered a pair of thigh high socks and I only received one sock in the package.
It took to long to get my order I wasn't informed that you where out stock till days later
So far my experience has been great. The items I have order has come as expected and the customer service is very responsive. I will continue using this app for their serivces.
Ottimo rapporto qualità/prezzo conforme e corrispondente alle immagini
I have a good experience with shopping with LightinTheBox. They have nice and wide variety of products, and prompt delivery.
Gran cantidad de artículos a la venta. Buenos precios en general. Demasiados productos para salud que nunca sirven para nada. Tardanza en entrega, aunque no tanta como otras apps. Atención al comprador deficiente y difícil de gestionar. Demasiada robotización de la gestión y exigencia de pruebas imposibles de conseguir, como fotos de piezas o elementos que faltan en algún envío (¿cómo sacar una foto de algo que no está?). Calidad muy variable. Igual compras un vestido y es de bastante calidad, que compras otro que en las fotos, descripción y precio parecen casi igual y es de bajísima calidad. Yo gasto esta app por los precios, pero ya me estoy cansando de los fallos de calidad, las dificultades para las disputas y las tardanzas.
The prices are relatively fair on light in the box and delivery time is getting shorter
Nice material. Fit is true to size. However this is only 1 piece of the order. The other item has not shipped yet.
Happy with most of my purchases. One item (shorts) were made very small. The other 3 item we were satisfied with.
I ordered about 16 items and most of the return and exchange process is a nightmere. Customer service is some agency not part of LightInTheBox. Therefore they really can't answer any real questions. I will never order there again.
Muito satisfeita com esta compra online.
Garantiu-me total satisfação para uma próxima aquisição sem receio.
The ordered equipment was according to what was expected.
It's beautiful short looks really great if you want to increase your sale pls make it more in cotton as countries prefer mostly cotton. No doubt you shirts quality us also best but use cotton material due to climate Europeans use mostly cotton
I'm very happy with your style and pattern
Dress fits good but the material is not very smooth.
The dress with over coat has a bad fitting and shape. Too big and wrong colour as well. Would not recommend it.
This company is Chinese owned and ships from China to a distribution center in Illinois. The delivery times are weeks long with endless sales emails. My order appears to just sit around indefinitely. Shirts are great, the wait is not worth it. Buy American.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28565218 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Very satisfied with the my orders.
Also excellent merchandise.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service