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LightInTheBox

4.0

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
Follow sathish r.
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Actually I bought one court from lightinthebox, when they advertisement that price is showing less, when i going to buy slowly it get increase the price.
They delivered product after one and half month.there is no return policies, if i warn them i m going bad reviews about the retail company, they remove the whole purchase details from my account, it's showing nothing I bought from the retail website. I keeping that court simply in home.

Date of experience: April 2, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28542147 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Shipping Time
April 2, 2023

I ordered 2 pairs of pants.
1 I received after 5 weeks.
Quality was good for the price paid.
The second pair I had ordered, and yes ordered both at same time, they canceled order after I inquired why my order had set in progress for 2 weeks. No explanation on progress or cancelation of pants.
I found it bizarre, that they indicate that they are making the item
Why would a site post items for sale S M L XL
And not have inventory ready to ship.
My biggest beef is the lengthy times from ordering to shipping times.right up there with the WISH Site.not really happy and most likely will not be ordering in the future.

Date of experience: April 2, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.

For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?

Sincerely
Megha
Customer Service

New Hampshire
1 review
0 helpful votes
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Never again will I deal with LightinTheBox. Their sizing is completely wrong. Ordered two pair of cargo pants, size 10, Couldn't even get them on they were so small. Been trying to find out how to return them, but website is on a feedback loop, never giving the information I need AND I have to pay to return them. Awful customer service with a don't care policy. Never again.

Date of experience: April 1, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28542160 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Mexico
1 review
0 helpful votes
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Muy bonitas playeras
April 2, 2023

Pedi esta vez 8 playeras y me llegaron 7 pero ya aclare el faltante y me la van a enviar

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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Rip off!
April 1, 2023

Items sized for petite Asian girls, quality poor, refund nearly impossible with all requirements during 7 period I was given. STAY AWAY!

Date of experience: April 1, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28542197 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Belgium
1 review
0 helpful votes
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Achats chez Light in the box
April 1, 2023

J'ai eu bien du plaisir avec les articles achetés. Et j'espère que les commandes suivantes vont bien correspondre à mes désirs.

Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
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Excellent
April 1, 2023

I have no problem I received just as they said
Thanks you Lightinthebox I will always shopping with you

Date of experience: March 31, 2023
California
1 review
0 helpful votes
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Great Dress
March 31, 2023

Great experience. The mother-of-the-bride dress for my wife was beautiful. Thank you, LightInTheBox!

Date of experience: March 31, 2023
Ohio
1 review
0 helpful votes
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Placed order march 16th,and they claim it shipped,24th,27th,31st,? All at same location in woodridge,IL? Still no tracking number to usps,how is this possible? Now you saying shipment item is being shipped to the destination country? Seriously?

Date of experience: March 31, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28542202 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Canada
1 review
0 helpful votes
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Great service
March 31, 2023

Love the fast service Unfortunately I received 2 different sizes for 2 dresses

Date of experience: March 31, 2023
California
1 review
0 helpful votes
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Amazing dress
March 31, 2023

It is a beautiful dress, completely out of my expectation, of great quality and fitted perfectly! My daughter loves it!

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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Okay
March 31, 2023

Pants had no hole to button the pants. The clothes material and detail are different from pics. Some pieces of clothes look great and feel amazing but others dont

Date of experience: March 31, 2023
Florida
1 review
0 helpful votes
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Excellent service
March 31, 2023

It was a great experience, easy to order and received in a timely manner

Date of experience: March 31, 2023
New York
1 review
0 helpful votes
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First order form Light
March 30, 2023

The pictures excited me with the different designs available so I ordered 6 dresses. One was cancelled by Light and when I got the other dresses two had sizing problems and one a flaw in the collar. Lightinbox offered me a discount on the dresses but I ended up losing money because I was not reimbursed for 'full price' nor the shipping charges. I had already ordered 8 more dresses 'prior to getting' this shipment and 1 was cancelled and 3 of the 7 had issues again. Quality control is sorely lacking at Lightinbox. The designs are nice but the fabric, coloring on the prints, and sizing are not just not what one would come to expect! The wait time to get the dresses is very long!

Date of experience: March 30, 2023
Canada
1 review
0 helpful votes
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Bon rapport qualité-prix
March 30, 2023

Tout est parfait, les grandeurs sont bonnes je suis très satisfaite

Date of experience: March 30, 2023
Canada
1 review
0 helpful votes
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First order
March 30, 2023

Pleased with quality and amazing price of dresses purchased Order came in a timely fashion well packaged Will highly recommend this site

Date of experience: March 30, 2023
Oregon
1 review
0 helpful votes
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Their return policy is a disaster. I ordered my first items from them, received them, tried them on, put them directly back into their original packaging and tried to return them. Only 30% back if I return them plus must have pictures...30%%%%% unbelievable! Using their size chart specially, the top I ordered was cream instead of white, the rosey color looked like it had run down the sleeve, it was way too big! I've bought clothing on-line for years and never experienced such a horrible return policy. The 2nd item was white leggings that turned out to be very cream colored and very sheer material...my skin tones showed through the fabric. Unbelievable! If I could just return them, I would have no complaints, even if I had to pay the return postage. I have no PICTURES of proof of purchase AND will not take the time to go through all that. Their regular site, going under MY ACCOUNT refused to get me leave a few, although I tried several times. What is wrong with that?

Date of experience: March 30, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Dear customer,

This is Megha, supervisor of customer service, Lightinthebox.

I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.

I have created ticket # 28520533 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.

My pleasure to help you!

Sincerely,
Megha
Customer Service Lightinthebox

Israel
2 reviews
0 helpful votes
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Great service
March 30, 2023

Swift delivery, prompt responses from customer service. Ordered several times and never had an issue.

Date of experience: March 30, 2023
Pakistan
1 review
0 helpful votes
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Shopping for light in the box
March 30, 2023

That was a very nice experience of online shopping from them. Even my package is returned to the origin due to some issues they again ship my package to me I'm very thankful to them.In future if i buy anything online My first priority and i will prefer light in the box

Date of experience: March 30, 2023
Switzerland
1 review
0 helpful votes
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Wenn man ehrlich ist und angibt, die Grösse passe nicht, bekommt man keine volle Rückerstattung. Es gibt keine Rücksendeetikette und nur eine Adresse in China.

Date of experience: March 30, 2023