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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Actually I bought one court from lightinthebox, when they advertisement that price is showing less, when i going to buy slowly it get increase the price.
They delivered product after one and half month.there is no return policies, if i warn them i m going bad reviews about the retail company, they remove the whole purchase details from my account, it's showing nothing I bought from the retail website. I keeping that court simply in home.
I ordered 2 pairs of pants.
1 I received after 5 weeks.
Quality was good for the price paid.
The second pair I had ordered, and yes ordered both at same time, they canceled order after I inquired why my order had set in progress for 2 weeks. No explanation on progress or cancelation of pants.
I found it bizarre, that they indicate that they are making the item
Why would a site post items for sale S M L XL
And not have inventory ready to ship.
My biggest beef is the lengthy times from ordering to shipping times.right up there with the WISH Site.not really happy and most likely will not be ordering in the future.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
We sincerely apologize for what happened. We honor you as our valued customer, and we honestly hope you can have an outstanding shopping experience here.
For your issue, in order to protect your info and solve your problem, would you please provide your e-mail address used in purchase and order number, so that we can target to arrange a solution as soon as possible?
Sincerely
Megha
Customer Service
Never again will I deal with LightinTheBox. Their sizing is completely wrong. Ordered two pair of cargo pants, size 10, Couldn't even get them on they were so small. Been trying to find out how to return them, but website is on a feedback loop, never giving the information I need AND I have to pay to return them. Awful customer service with a don't care policy. Never again.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28542160 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Pedi esta vez 8 playeras y me llegaron 7 pero ya aclare el faltante y me la van a enviar
Items sized for petite Asian girls, quality poor, refund nearly impossible with all requirements during 7 period I was given. STAY AWAY!
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28542197 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
J'ai eu bien du plaisir avec les articles achetés. Et j'espère que les commandes suivantes vont bien correspondre à mes désirs.
Great experience. The mother-of-the-bride dress for my wife was beautiful. Thank you, LightInTheBox!
Placed order march 16th,and they claim it shipped,24th,27th,31st,? All at same location in woodridge,IL? Still no tracking number to usps,how is this possible? Now you saying shipment item is being shipped to the destination country? Seriously?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28542202 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Love the fast service Unfortunately I received 2 different sizes for 2 dresses
It is a beautiful dress, completely out of my expectation, of great quality and fitted perfectly! My daughter loves it!
Pants had no hole to button the pants. The clothes material and detail are different from pics. Some pieces of clothes look great and feel amazing but others dont
It was a great experience, easy to order and received in a timely manner
The pictures excited me with the different designs available so I ordered 6 dresses. One was cancelled by Light and when I got the other dresses two had sizing problems and one a flaw in the collar. Lightinbox offered me a discount on the dresses but I ended up losing money because I was not reimbursed for 'full price' nor the shipping charges. I had already ordered 8 more dresses 'prior to getting' this shipment and 1 was cancelled and 3 of the 7 had issues again. Quality control is sorely lacking at Lightinbox. The designs are nice but the fabric, coloring on the prints, and sizing are not just not what one would come to expect! The wait time to get the dresses is very long!
Tout est parfait, les grandeurs sont bonnes je suis très satisfaite
Pleased with quality and amazing price of dresses purchased Order came in a timely fashion well packaged Will highly recommend this site
Their return policy is a disaster. I ordered my first items from them, received them, tried them on, put them directly back into their original packaging and tried to return them. Only 30% back if I return them plus must have pictures...30%%%%% unbelievable! Using their size chart specially, the top I ordered was cream instead of white, the rosey color looked like it had run down the sleeve, it was way too big! I've bought clothing on-line for years and never experienced such a horrible return policy. The 2nd item was white leggings that turned out to be very cream colored and very sheer material...my skin tones showed through the fabric. Unbelievable! If I could just return them, I would have no complaints, even if I had to pay the return postage. I have no PICTURES of proof of purchase AND will not take the time to go through all that. Their regular site, going under MY ACCOUNT refused to get me leave a few, although I tried several times. What is wrong with that?
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520533 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Swift delivery, prompt responses from customer service. Ordered several times and never had an issue.
That was a very nice experience of online shopping from them. Even my package is returned to the origin due to some issues they again ship my package to me I'm very thankful to them.In future if i buy anything online My first priority and i will prefer light in the box
Wenn man ehrlich ist und angibt, die Grösse passe nicht, bekommt man keine volle Rückerstattung. Es gibt keine Rücksendeetikette und nur eine Adresse in China.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28542147 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox