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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Tout est parfait, les grandeurs sont bonnes je suis très satisfaite
Pleased with quality and amazing price of dresses purchased Order came in a timely fashion well packaged Will highly recommend this site
Their return policy is a disaster. I ordered my first items from them, received them, tried them on, put them directly back into their original packaging and tried to return them. Only 30% back if I return them plus must have pictures...30%%%%% unbelievable! Using their size chart specially, the top I ordered was cream instead of white, the rosey color looked like it had run down the sleeve, it was way too big! I've bought clothing on-line for years and never experienced such a horrible return policy. The 2nd item was white leggings that turned out to be very cream colored and very sheer material...my skin tones showed through the fabric. Unbelievable! If I could just return them, I would have no complaints, even if I had to pay the return postage. I have no PICTURES of proof of purchase AND will not take the time to go through all that. Their regular site, going under MY ACCOUNT refused to get me leave a few, although I tried several times. What is wrong with that?
Swift delivery, prompt responses from customer service. Ordered several times and never had an issue.
That was a very nice experience of online shopping from them. Even my package is returned to the origin due to some issues they again ship my package to me I'm very thankful to them.In future if i buy anything online My first priority and i will prefer light in the box
Wenn man ehrlich ist und angibt, die Grösse passe nicht, bekommt man keine volle Rückerstattung. Es gibt keine Rücksendeetikette und nur eine Adresse in China.
This was my first time shopping on this site. The selection for plus size was a nice variety. Packages arrived on time and as expected. The items I purchased were lovely. My 2nd order is on it's way!
I would recommend LightInTheBox to everyone since I received my order a day before the earliest announced date. I would say that these guys are fast and incredible!
I've been with LightInthebox for years Love there stuff I always find something good to Buy Thank you,
Product was as shown and arrived within 2 weeks. A very smooth and easy transaction
Thee telephonecase for my friends Huawei p30 lite is beautifull,
With a lot of space and a strong case.
She likes it a lot!
Led light strip for rifle case was very easy to install.
I was very skeptical on ordering from this company. When my purchase arrived I was in complete shock how well it was packaged and how well made it was.
Items were as shown and arrived early. Will order from them again. This was already my third order in a few weeks
Easy informative great products if shipping was a tad bit faster it would be perfect…
He encontrado buenos precios, calidad y moda actual, sin embargo, el gasto de envìo desaparece y disminuye el beneficio de las ofertas, espero puedan promoveer y mantener envios gratis o buenos descuentos en envios,
My purchase can when expected and the bathing suit was true to size. Good quality and looked just like the description
I have been using LightInTheBox for over a year, I am very happy with the products purchased with this store. Very good products at an affordable price. I'm surprised how quickly they ship and received their products
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28520533 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox