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LightInTheBox

4.1

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From the business

LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.


lightinthebox.com
Founded in 2007
singapore, Singapore, China
+1482
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LightInTheBox Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 2 days

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France
1 review
0 helpful votes
Follow CHRISTIANE K.
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Je suis horrifiée du montant des frais de port d'un montant de 100 euros pour une commande de 57 euros. Alors que jusqu'à présent j'ai payé maxi 18 euros pour mes nombreuses commandes...
De ce fait; je quitte définitivement votre sites.

Date of experience: March 29, 2023
LightInTheBox F. LightInTheBox Rep
over a year old

Cher client,

Voici Megha, superviseur du service client, Lightinthebox.

Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que client précieux et nous espérons sincèrement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.

Pour votre problème, afin de protéger vos informations et de résoudre votre problème, veuillez fournir votre adresse e-mail utilisée dans l'achat et le numéro de commande, afin que nous puissions cibler une solution dès que possible?

Sincèrement
Mégha
Service Clients

Canada
1 review
0 helpful votes
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Good experience
March 29, 2023

Some of the item were great. Pricing are good as well. One needs to be extremity sure to purchase what they need. Return is next to impossible. Few items had sizing and quality issue. Few emails back and forth, they want you to keep the product and they will give you two option to choose from for reward.

Date of experience: March 29, 2023
Belgium
1 review
0 helpful votes
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Love to shop with Light in the Box
March 29, 2023

It's easy, good quality of the products with excellent prices

Date of experience: March 29, 2023
Florida
1 review
0 helpful votes
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Ordered 1 size bigger and its good
March 29, 2023

Shirts run small, order size larger and they fit great

Date of experience: March 29, 2023
Romania
1 review
0 helpful votes
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Grate
March 29, 2023

Good products.The child was delighted with the processes. I will definitely order again.

Date of experience: March 29, 2023
AE
1 review
0 helpful votes
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Speed delivery in time
March 29, 2023

I received my order in time thanks a lot for the order

Date of experience: March 29, 2023
New York
2 reviews
0 helpful votes
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I recently ordered a red linen shirt for a red-themed party. The shirt arrived on time and the quality is good. The only caution I would share is that the color really was not a true red but more of a rust color. Nonetheless it served my needs, looked good and was a good value for the money.

Date of experience: March 29, 2023
Texas
1 review
0 helpful votes
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Good Fit
March 29, 2023

The clothing came in a timely manner and they actually fit so size as the charts read. I am very happy with Light In The Box.

Date of experience: March 29, 2023
Wisconsin
1 review
0 helpful votes
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Light your shopping up
March 29, 2023

I like shopping at Lightinabox.great variety and reasonable prices. Great sales. I give them a up.

Date of experience: March 29, 2023
Canada
1 review
0 helpful votes
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Great place to shop!
March 29, 2023

I am a returning customer with LightInTheBox. The items are 95% of the time as described with amazing prices. Customer service is great at replying when the item isn't 100% accurate or if there are issues with the order.
I love their flash sales too!
I definitely recommend :)

Date of experience: March 29, 2023
Italy
1 review
0 helpful votes
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Soddisfatta a metà
March 29, 2023

Ho ordinato due vestiti che mi sono arrivati regolarmente però mentre uno è di buona qualità e di giusta misura, l'altro bello e di buona qualità anch'esso, è di taglia completamente sbagliata in quanto avevo ordinato una S e mi è arrivato un abito per la bambola di taglia notevolmente più piccola non indossabile e alla mia rimostranza mi è stato risposto che non è possibile cambiarlo

Date of experience: March 29, 2023
Colorado
1 review
0 helpful votes
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Summer Evening gown
March 29, 2023

High quality.
Color matching with Pantone color. It's important!
It's important to check your size per style with the size chart, because it is variant with each supplier. But the size is matching with the size chart.

Date of experience: March 29, 2023
Georgia
2 reviews
0 helpful votes
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Order received with request
March 29, 2023

I would like the deliivery to not be shoved into my mailbox but delivered to my door instead. I have had issues getting the bag out of the mailbox when the bag is so big that it is difficult to pull it out.

Date of experience: March 29, 2023
Mexico
1 review
0 helpful votes
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COMPRAS EN LINEA
March 29, 2023

ES LA PRIMERA VEZ QUE COMPRO EN LINEA, SINCERAMENTE LOS PRODUCTOS ADQUIRIDOS ME GUSTARON MUCHO, LA TEXTURA DE LA TELA ES PERFECTA, SE AJUSTA BIEN AL CUERPO. CREO QUE SE DEBE DE MEJORAR EL ENVIÓ UTILIZANDO OTRA PAQUETERIA COMO DHL, PUES LLEGA MAS RÁPIDO A MI DOMICILIO, ESE ES EL ÚNICO INCONVENIENTE, PUES LAS PRENDAS LLEGARON A 4 DÍAS DE COMPLETAR EL MES DE HABER COMPRADO.

Date of experience: March 29, 2023
Colorado
1 review
0 helpful votes
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Nice looking shirts
March 29, 2023

The shirts are nice looking but they are cut small, otherwise everything was Ok.

Date of experience: March 29, 2023
Canada
3 reviews
0 helpful votes
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Very good. Easy shopping and delivery process I check daily for great finds on the website

Date of experience: March 29, 2023
Canada
1 review
0 helpful votes
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Men's jacket
March 29, 2023

Easy ordering process, great communication, jacket is good quality and fit is perfect.

Date of experience: March 29, 2023
New Jersey
1 review
0 helpful votes
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Very good
March 29, 2023

Good quality,the only concern not the size it's the length and the long delivery time

Date of experience: March 29, 2023
Denmark
1 review
0 helpful votes
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All in all very satisfied
March 29, 2023

My order was delivered in about 10 days, which is fair considering the distance. Clothings were fine and corrisponded to colour and size ordered. Some of the 11 finger rings of the package ordered were quite small, but as they were very cheap it is ok.

Date of experience: March 29, 2023
Canada
1 review
0 helpful votes
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4.5 *
March 29, 2023

I've made numerous purchases and to be exact, 5. I be received 4 and the 5th is in its way. So far, everything is on par according to description with exception of 1 item that did not come with product instructions. Waiting on the last shipment, as is, I'm pretty content with lightinthe box.

Date of experience: March 29, 2023