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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Je suis horrifiée du montant des frais de port d'un montant de 100 euros pour une commande de 57 euros. Alors que jusqu'à présent j'ai payé maxi 18 euros pour mes nombreuses commandes...
De ce fait; je quitte définitivement votre sites.
Some of the item were great. Pricing are good as well. One needs to be extremity sure to purchase what they need. Return is next to impossible. Few items had sizing and quality issue. Few emails back and forth, they want you to keep the product and they will give you two option to choose from for reward.
It's easy, good quality of the products with excellent prices
Shirts run small, order size larger and they fit great
I recently ordered a red linen shirt for a red-themed party. The shirt arrived on time and the quality is good. The only caution I would share is that the color really was not a true red but more of a rust color. Nonetheless it served my needs, looked good and was a good value for the money.
The clothing came in a timely manner and they actually fit so size as the charts read. I am very happy with Light In The Box.
I like shopping at Lightinabox.great variety and reasonable prices. Great sales. I give them a up.
I am a returning customer with LightInTheBox. The items are 95% of the time as described with amazing prices. Customer service is great at replying when the item isn't 100% accurate or if there are issues with the order.
I love their flash sales too!
I definitely recommend :)
Ho ordinato due vestiti che mi sono arrivati regolarmente però mentre uno è di buona qualità e di giusta misura, l'altro bello e di buona qualità anch'esso, è di taglia completamente sbagliata in quanto avevo ordinato una S e mi è arrivato un abito per la bambola di taglia notevolmente più piccola non indossabile e alla mia rimostranza mi è stato risposto che non è possibile cambiarlo
High quality.
Color matching with Pantone color. It's important!
It's important to check your size per style with the size chart, because it is variant with each supplier. But the size is matching with the size chart.
I would like the deliivery to not be shoved into my mailbox but delivered to my door instead. I have had issues getting the bag out of the mailbox when the bag is so big that it is difficult to pull it out.
ES LA PRIMERA VEZ QUE COMPRO EN LINEA, SINCERAMENTE LOS PRODUCTOS ADQUIRIDOS ME GUSTARON MUCHO, LA TEXTURA DE LA TELA ES PERFECTA, SE AJUSTA BIEN AL CUERPO. CREO QUE SE DEBE DE MEJORAR EL ENVIÓ UTILIZANDO OTRA PAQUETERIA COMO DHL, PUES LLEGA MAS RÁPIDO A MI DOMICILIO, ESE ES EL ÚNICO INCONVENIENTE, PUES LAS PRENDAS LLEGARON A 4 DÍAS DE COMPLETAR EL MES DE HABER COMPRADO.
The shirts are nice looking but they are cut small, otherwise everything was Ok.
Very good. Easy shopping and delivery process I check daily for great finds on the website
Easy ordering process, great communication, jacket is good quality and fit is perfect.
Good quality,the only concern not the size it's the length and the long delivery time
My order was delivered in about 10 days, which is fair considering the distance. Clothings were fine and corrisponded to colour and size ordered. Some of the 11 finger rings of the package ordered were quite small, but as they were very cheap it is ok.
I've made numerous purchases and to be exact, 5. I be received 4 and the 5th is in its way. So far, everything is on par according to description with exception of 1 item that did not come with product instructions. Waiting on the last shipment, as is, I'm pretty content with lightinthe box.
Answer: Hello, I bought a few things and the quality was not very good and the sizing was totally wrong. I also bought a cellular charger and the battery inside was not soldered correctly. Lightinthebox has great price, but you pay for what you get, which isn't much. I have stopped buying from them.
Answer: Same problem... All thru email
Answer: We didn't buy a dress but the sizes are very small and the returns policy is a joke. I ended up losing money.
Answer: Dear Customer, we do recommend to you to refer to the size chart on each of the clothes first and then pick a suitable size for you.
Answer: Dear Customer, thank you for your inquiry. We're really sorry that our company made you feel nervous. Please kindly note that the total delivery time = processing time + shipping time. So for the arrival date of your package. It depends on the processing time of the product and the shipping method you choose. About the processing time, please kindly check the processing time on the product page. About the shipping time, you mentioned you paid extra fee for faster delivery. If the service you chose was expedited shipping, normally it takes 3-4 business days for shipping. If it's standard service, then 5-8 business days for shipping. If the order is delayed, we'll take full responsibility of that and you can contact us through tickets. You can refer to this guide to contact customer service: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html
Answer: Will you send us your order number so that we can check?
Answer: Dont buy anything from this site. The picture is good, the object quality is garbage. You will be cheated and loose you money.
Answer: You NEVER get your money back... dont use them. I am amazed this company is allowed to trade, I am sure we have law's against this kind of practise.
Answer: Suggest not to buy. Might end up not receiving the order or received the wrong size and would be returning and paying shipping or requesting a refund or not receiving a refund at all. There's more legit company like Amazon where I bought the same one I ordered from Lightinabox, which I did not received. Sorry, but I would not trust this Co for anything. It' up to you to take the risk.
Answer: Count yourself lucky and DO NOT ORDER FROM THEM! You will be disappointed in the clothing and size from this company. All of the clothing I received was horrible quality and did not look at all like the photo they had online. They were just plain awful and the sizing was a joke. I received an XL shirt that would not fit a small person and a Med shirt (was supposed to be the same shirt as the XL) and the medium was literally larger than a 4x One was a terrible quality plain sweatshirt with a sticker posted on it and the other was a draping long gown like garment. I was appalled.would recommend finding a different company.


Cher client,
Voici Megha, superviseur du service client, Lightinthebox.
Nous nous excusons sincèrement pour ce qui s'est passé. Nous vous honorons en tant que client précieux et nous espérons sincèrement que vous pourrez vivre une expérience de magasinage exceptionnelle ici.
Pour votre problème, afin de protéger vos informations et de résoudre votre problème, veuillez fournir votre adresse e-mail utilisée dans l'achat et le numéro de commande, afin que nous puissions cibler une solution dès que possible?
Sincèrement
Mégha
Service Clients