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From the business
LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
This summary is generated by AI, based on text from customer reviews
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Exactly like picture,good quality,very good delivery service.I will buy again
At first I had trouble finding my size, when I did I had a difficult time not buying everything!
When I needed assistance, they answered my questions and solved my problem.
Very disappointed looks like copies of what is in the photos not happy at all
Always true too size love my coat oh its so beautiful and shirts.everything just love it.I recommend this app alot friends order from here
The pants and T-shirt are beautiful and comfortable and fit perfectly!
Exterior material is very thin
Cheap fittings.
Doesn't look as good as in Advertisement.
Not satisfied.
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28513882 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Let's be real. Retailers are overpriced! I was able to buy several items for the price that I could've spent on 1 garment in American retail stores. Not every item fit right, but I was able to easily return items that were legitimately incorrectly sized. I received several very articulate communications from customer service that really very fairly explained their position as a company and my options as a consumer, and I was overall very happy with my experience. They are different from what I am used to, in a very smart and progressive way.
First time shopper, and I am impressed with your merchandise, reasonable prices, and customer service. I purchased several things, and all were great quality. One product was the wrong color, and the return was easy and efficient. Thanks!
LITB has a lot of funny tees that I can't find anywhere else at the lowest prices although their sizing is a little off because their sizes are based on the models so you have to order a little bit larger than you normally wear.
I love ethnic clothes and unfortunately you can't find them in Italy. I was lucky to come across Lightinthebox. I hope to continue doing business.
I ordered my wedding dress and when it came it was incredibly beautiful. I just ordered a regular dress and it fits perfectly.
A fost mai bine decât mă așteptam. Raport bun calitate/preț. Mărimile s-au potrivit perfect. Timp de așteptare decent. Recomand
I have ordered a few things and i must say that all has come well and timely. My husband loved his stuff...
Should be getting more today in the mail...timely and tracked for you.
It is hard to find quality Christian tees and other Christian goods, Light in the Box has what you need! I found a beautiful wall hanging for my office and have also purchased Christian tees for my wife and my self. Great sale prices through the app and reasonable shipping costs too! I have to throttle my wallet so I do not go overboard at Light in the Box!
Good price
Nice looking
Nice colours
Difficult too put the shoelaces
Material of blue ones is more comfortable
Was easy to buy and fast delivnd always ery.
I never have problems with LightinTheBox and the helpdesk and customer service are helpful and always nice.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28513798 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox