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LightInTheBox is a global online retail company that delivers products directly to consumers around the world. Founded in 2007, LightInTheBox has offered customers a convenient way to shop for a wide selection of lifestyle products at attractive prices through www.lightinthebox.com, www.miniinthebox.com, and other websites, which are available in multiple major languages. LightInTheBox offers products in the three core categories of apparel, small accessories and gadgets and home and garden. LightInTheBox's innovative data-driven business model allows itself to offer customized products, such as wedding dress and evening dress, at scale for optimal marketing, merchandising and fulfillment.
LightInTheBox Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and satisfactory quality for many items. Customers appreciate the ease of navigation on the site and the responsiveness of customer service when issues arise. However, concerns frequently arise regarding delivery delays, particularly during peak seasons, and complications with returns, including high shipping costs and poor communication about refund processes. While some customers express a willingness to continue shopping due to positive experiences, others indicate significant dissatisfaction, particularly regarding product discrepancies and customer support challenges.
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Très Belle qualité du produit mais délai de livraison un peu long
The dress is perfectly made. High quality material. No smell. Arrived in decent time. Very happy wit
I could follow every step of my order and it came early in the time limit as planned
. Traditional stores are limited in how many products they can offer...
Modern Convenience. Traditional shopping takes time and effort...
Online Discounts...
Easy Shopping...
Shopping Secrecy...
Easy Replace And Refund...
Crowd Avoidance...
Same Day Delivery
Todo llegó en tiempo correcto y bien embalado. Los precios mejor que en otras webs. Lo recomiendo.
The measure small Is too big for me. A think could be orovide also the xs
Clothes don't really fit well. Would like to return but need label to return.
This is my 2nd order. The first one was perfect. There was one item that fit a bit smaller than I thought but the others were perfect!
A pleasure doing business with you, very helpful folks, thanks
The swim suit is lovely as is the dress as mentioned in my previous review.
Shoes were too small. When I measured my foot I used the code given. I usually wear an 8. But two pair of shoes were way too small. I'd say they fit like a 7. Dress I ordered did not fit well. Jewelry was ok. Will return some items.
Light in the box has what's needed to complete an outfit no matter the occasion I see beautiful items that you can't find in stores
Light In The Box has so many great items for the family. I'm addicted to this site. The flash deals are fantastic. Thank you!
I was sooo happy to receive my packages. My shirts and dresses are true to size and I like the material they are made of. I will buy again.
Nice comfortable shirts. Size is just right. Look better than expected.
Too small, the chest is only 39 inches instead of 42 inches, and I had ordered medium size which is 42 inches of chest, what I did received is definitely too small at 39 inches
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28503838 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox
Cela fait plusieurs années que je magasine sur LITB, et je n'ai jamais été déçu. La clé c'est de prendre ces mesures et les comparer au tableau de tailles avant de confirmer un achat.
Mes dernières robes acheté ont eu de beaux commentaires et compliments. De plus, je n'ai pas payé la douane ce qui me faisait un peu peur.
Reçu depuis le Canada.
Merci à LITB.
It was great and it fits just perfectly thanks and I would order again
Product arrived in good time, and well packaged, very happy with all aspects of dealing with Light In The Box
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
This is Megha, supervisor of customer service, Lightinthebox.
I am so sorry for the inconvenience caused. Now you will receive personalized assistance quickly.
I have created ticket # 28503833 for your issue. The ticket message will be sent to your email related with LITB account. Please review it, we will be waiting for your response.
My pleasure to help you!
Sincerely,
Megha
Customer Service Lightinthebox